The Skims Return Policy allows eligible U.S. purchases to be returned within 30 days of placing your order for a refund or store credit. Items must be new, unworn, unwashed, and in their original condition, with required tags and liners attached. Products marked Final Sale cannot be returned. SKIMS
Your return method and refund choice affect the cost. Standard domestic return shipping costs $6 for refunds to the original payment method, while choosing store credit waives that fee. Eligible U.S. SKIMS Rewards members also receive free returns. This guide covers direct U.S. SKIMS purchases, including condition requirements, return methods, refunds, and the distinctions that matter before sending anything back. SKIMS
SKIMS Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard Return Window | Within 30 days of placing the order |
| Proof of Purchase | Required for standard returns |
| Item Condition | Original condition, unworn, unwashed, with tags and liners attached |
| Final Sale Items | Not eligible for return |
| Standard Domestic Return Shipping | $6 for refunds to the original payment method, unless a waiver applies |
| Store Credit Returns | Domestic return shipping fee waived |
| Rewards Benefit | Free returns for eligible U.S. members |
| Exchanges | Return for store credit or a refund, then place a new order |
| Used or Washed Merchandise | Does not meet standard return conditions |
These rules apply together: a return must meet the deadline, condition requirements, and item eligibility rules even when return shipping is free. SKIMS
Understanding the SKIMS Return Policy
The return clock starts when you place your order, rather than when the package arrives. Check your order confirmation before calculating how much time remains.
The standard policy requires proof of purchase and merchandise that meets the condition rules. Choosing store credit does not make a Final Sale item returnable or remove the requirement that merchandise be unworn and unwashed. skims.com
For a practical approach, inspect your purchase promptly and begin the return as soon as you decide against keeping it. Follow the deadline and handoff instructions shown in your return confirmation.
What Condition Must Returned Items Be In?
SKIMS requires returned products to be:
- Unworn and unwashed.
- In their original condition.
- Returned with all applicable tags and liners attached.
SKIMS also asks customers to wear underwear when first trying on purchases and reserves the right to refuse merchandise showing signs of wear. This is particularly relevant to underwear, bodysuits, shapewear, and swimwear. SKIMS
Keep the product packaging while deciding whether to keep an item. Avoid washing a garment to test its fit, removing a hygiene liner, or wearing it beyond a careful fitting.
Can You Return Opened Packages?
Opening the delivery package is different from using the product. The published requirements focus on the merchandise remaining unworn, unwashed, and in original condition with tags and liners attached.
An opened shipping package does not remove those requirements. A garment that has been worn or washed does not qualify for a standard return simply because its packaging is available. SKIMS
Can You Return Underwear or Shapewear?
Check the specific product’s eligibility and preserve its condition. SKIMS publishes return terms on underwear and bodysuit product pages rather than treating every intimate garment as automatically non-returnable.
For eligible products, keep tags and liners attached and follow the instruction to wear underwear during the initial fitting. Final Sale markings still control eligibility. SKIMS
How to Return an Item to SKIMS
Eligible U.S. online orders can be returned by mail, through a Happy Returns Return Bar, or at a SKIMS store. Outlet purchases have separate location restrictions.
Start Your Return Online
Use the SKIMS Return Center to identify your purchase and select the items you want to return. Review the available refund and return-method choices before confirming.
A useful checklist is:
- Find your order confirmation or digital receipt.
- Check whether each item is eligible.
- Select the correct return reason.
- Review any fee and the refund destination.
- Save the return confirmation and handoff instructions.
Do not assume selecting store credit and selecting an original-payment refund produce the same result.
Return Through Happy Returns
SKIMS offers box-free, printer-free returns through participating Happy Returns Return Bars. Start the return online and use the emailed QR code at the selected location. The U.S. policy describes this option as free, with the refund or store credit process initiated at drop-off.
Return by Mail
Use the shipping instructions supplied for your return. Keep the carrier receipt and tracking number until the refund is complete.
SKIMS prohibits combining returns, so keep separate orders and return authorizations separate. It also states that return labels cannot be generated for APO/FPO addresses.
Return at a SKIMS Store
Eligible online purchases can be returned at SKIMS stores. Store purchases can also be returned online when an email address was provided at checkout for a digital receipt or account association. Purchases made without that email identifier must be returned at a SKIMS store.
Outlet restrictions matter: outlet purchases can be returned through SKIMS online or at SKIMS Outlets. Regular-store and online purchases cannot be returned at outlet locations. skims.com
Return Shipping Fees and Free Return Options
The standard $6 domestic return shipping fee applies when returning for a refund to the original payment method, unless an applicable free-return benefit or method removes it.
| Return Choice | Fee Treatment |
|---|---|
| Standard domestic shipping return for an original-payment refund | $6 unless a waiver applies |
| Domestic return for store credit | Shipping fee waived |
| Eligible U.S. SKIMS Rewards return | Free-return benefit applies |
| Eligible Happy Returns drop-off | Described as free in the U.S. return policy |
Check the final return summary before submitting, especially if you expect a membership benefit to apply. SKIMS
Are Original Shipping Charges Refunded?
SKIMS does not refund original shipping fees under its standard return policy. A free return therefore does not mean that the shipping charge paid on the original order will be reimbursed. SKIMS
Refund Methods and Processing Times
Eligible returns can be refunded to the original payment method or returned for store credit. These choices differ in where the money goes and when it becomes available.
| Refund Route | What to Expect |
|---|---|
| Original payment method | Refund processing and payment-provider posting must finish before funds appear |
| Store credit through supported drop-off | SKIMS says credit is issued and emailed when the items are scanned at the return counter |
| Mailed return | Allow transit time before warehouse inspection and refund processing |
SKIMS’ return FAQ states that warehouse acceptance can take up to 5 business days after tracking shows delivery, followed by up to 7 business days for the refund to process back to the original payment method. These stages are separate from shipping transit time. SKIMS
If tracking shows delivery but no refund has arrived, compare the delivery date with the processing allowance before contacting support.
What If You Paid With Klarna?
Choosing store credit does not cancel a Klarna payment plan. SKIMS warns that the plan remains active and must still be paid.
If you want a refund to reduce or settle an installment balance, review the original-payment refund option and follow Klarna’s instructions for reporting the return. skims.com
Does SKIMS Offer Exchanges?
SKIMS’ FAQ says direct exchanges are not offered. Instead, return the eligible item for store credit or a refund and place a new order.
Store credit can help you reorder sooner through a supported drop-off return. However, the replacement is a separate purchase, so check its current price and availability before completing the return. SKIMS
Can You Return an Item Without a Receipt?
Standard returns require proof of purchase. Start by locating your confirmation email, digital receipt, or account order information.
SKIMS reserves discretion over returns without proof or beyond the normal window. If it chooses to approve such a refund, its terms specify a SKIMS gift card or treatment required by applicable law. This is an exception subject to approval, rather than a guaranteed receiptless-return benefit. skims.com
If you cannot identify the purchase, contact customer service before mailing merchandise.
Sale and Final Sale Returns
Final Sale products cannot be returned under the standard U.S. policy. A markdown alone should not be used to judge eligibility; check the specific item’s Final Sale designation.
SKIMS product pages can display general return information alongside an item-specific Final Sale label. The general return paragraph does not override that label. For example, certain discounted silk shorts and gift bags are explicitly marked Final Sale. SKIMS
Save your purchase confirmation and any item-specific terms that matter to your decision.
Damaged, Defective, or Incorrect Items
For damaged merchandise, SKIMS instructs customers to email customer service with a photograph and purchase information. Its FAQ states that damaged items outside a 90-day window cannot be returned or refunded.
The FAQ separately describes manufacturing faults arising within 3 months of purchase as faulty goods. These provisions concern product problems; they do not extend the ordinary 30-day change-of-mind return period. SKIMS
For a damaged, defective, or incorrect delivery:
- Photograph the product and relevant labels.
- Keep the packaging and order details.
- Explain the issue to customer service promptly.
- Request the appropriate return or replacement instructions.
Do not assume a normal return label will automatically resolve a wrong-item shipment or a disputed defect.
SKIMS Rewards Return Benefits
Eligible U.S. SKIMS Rewards members receive free returns. Joining the program is free and involves downloading the SKIMS app and signing up or signing in.
Both MARBLE and ONYX tiers list free returns. Membership does not remove product eligibility requirements or make Final Sale items returnable. SKIMS
ONYX also advertises expedited refund benefits, but the program terms include a notice that this benefit may be unavailable during updates. Check your current account benefits before relying on faster processing. SKIMS
Holiday Returns and Late Returns
Do not assume a holiday extension applies to a current purchase. Use the ordinary 30-day window unless SKIMS publishes an extension covering your order date and item.
For late returns, contact support before shipping. Approval is discretionary, and an approved exception may result in gift-card credit rather than a refund to your original payment method. skims.com
How to Track a Return or Resolve a Denial
SKIMS’ order-status tools allow customers to access return confirmations, retrieve available labels or QR codes, and track or cancel a return.
Keep your return confirmation and proof of drop-off. If a return is refused, ask which eligibility condition caused the denial and provide the relevant purchase record, product photographs, and tracking information. SKIMS
SKIMS can reject returns showing wear or failing its condition rules. Its terms also allow rejection of future transactions or returns in cases of suspected policy abuse. SKIMS
For assistance, use SKIMS customer service at [email protected] or the official customer-support options. Include the order number and a concise explanation of the problem. SKIMS
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Frequently Asked Questions
How Many Days Do You Have to Return SKIMS?
The standard window is 30 days from placing the order. Eligible merchandise must remain unworn, unwashed, and in original condition. skims.com
Does SKIMS Charge for Returns?
Standard domestic return shipping costs $6 for original-payment refunds unless a waiver applies. Store-credit returns and eligible U.S. Rewards returns have free-return options. SKIMS
Can You Return SKIMS After Washing It?
Washed merchandise does not meet the standard return conditions. If washing reveals a suspected manufacturing fault, contact support about the defect rather than treating it as an ordinary return. SKIMS
Can You Return Final Sale Items for Store Credit?
No. The standard U.S. Final Sale restriction excludes returns, including returns for store credit. SKIMS
Can You Exchange SKIMS for Another Size?
SKIMS directs customers to return eligible merchandise and place a new order. Its FAQ does not offer a direct size exchange. SKIMS
How Long Does a SKIMS Refund Take?
For warehouse returns, the FAQ allows up to 5 business days after tracked delivery for acceptance and up to 7 business days for processing back to the original payment method. Supported store-credit drop-offs can be faster. SKIMS
Conclusion
The Skims Return Policy centers on a 30-day window, original-condition merchandise, and item-specific eligibility. Keep tags and liners attached, avoid washing purchases before deciding, and check for a Final Sale designation.
Before confirming a return, compare the refund destination and available shipping-fee waivers. Store credit may help with reordering, while an original-payment refund returns funds through the original payment route. Save your confirmation and handoff receipt until the return is resolved, and contact support promptly when the issue involves damage, a defect, or an incorrect delivery. SKIMS