Costco’s U.S. satisfaction guarantee generally covers standard furniture, including sofas, dining sets, and mattresses. Costco’s published policy gives no fixed return window for standard furniture. The 90-day deadline applies to specified categories, including TVs and major appliances. Products made to your specifications through Costco’s Special Order Kiosk or Custom Installed Programs have separate restrictions.
Where you bought the furniture determines how to return it. Take a warehouse purchase to a Costco returns counter. For an eligible online order, you can take it to a warehouse or start the return through Orders & Returns. If your sofa or mattress arrived by freight, check whether Costco can arrange pickup before you make plans to move it yourself.
Costco Furniture Return Policy at a Glance
| Policy Detail | U.S. Costco Rule |
|---|---|
| Standard Furniture Return Window | Costco publishes no fixed deadline for standard furniture under its satisfaction guarantee. |
| Warehouse Purchases | Take the item to the returns counter at any Costco warehouse. |
| Online Purchases | Return eligible items at a warehouse or start a request through Orders & Returns. |
| Oversized Online Furniture | Eligible freight returns are generally picked up using the same service level as delivery. |
| Receipt and Original Packaging | Both help with warehouse purchases. Costco says it may be able to process the return without them. |
| Return Shipping | Costco covers return shipping for eligible returns processed through its online return system. |
| Original Shipping and Handling | Costco includes these charges in refunds for eligible online purchases returned through its website or at a warehouse. |
| Freight Refund Timing | Costco typically issues the refund 2 business days after the carrier takes the item. Some items require additional verification, and card posting takes additional time. |
| Main Exception | Custom products made to your specifications through the Special Order Kiosk or Custom Installed Programs are excluded from standard returns. |
Understanding the Costco Furniture Return Policy
If you’re dissatisfied with a standard piece of furniture Costco sold you, you can request a refund under its merchandise satisfaction guarantee. Costco does not publish a general purchase-date or delivery-date countdown for standard furniture. If the order includes another product with its own return deadline, such as a TV purchased alongside a media console, check each item separately. Costco’s 90-day deadline for listed products starts when the member receives the merchandise.
Custom Furniture and Installed Products
Costco excludes products made to a member’s personal specifications through its Special Order Kiosk or Custom Installed Programs from standard returns and refunds. If the custom product fails to meet those specifications, warranty repair or replacement may apply. For an order such as a custom closet system, check the order paperwork and contact the program listed there.
Furniture Bought Through Costco Next
For a past Costco Next purchase, contact the vendor directly about eligible returns or warranty claims. Check the seller on your order confirmation, since a vendor purchase follows a different process from furniture Costco sold directly.
Can You Return Opened, Assembled, or Used Furniture?
Costco’s published policy does not specify a blanket unopened or unassembled requirement for standard furniture. Its warehouse guidance also says the original packaging can help but may be unnecessary. If you’ve opened a sofa, assembled a desk, or tried a mattress and are dissatisfied, you can ask Costco to review the return. For a heavily worn, altered, or incomplete item, confirm eligibility before transporting it or arranging pickup.
Gather the parts that came with the furniture, including cushions, hardware, remotes, and power cords where applicable. For a freight return, follow the instructions for your order and ask whether the carrier needs the item disassembled or packaged before pickup.
How to Return Furniture to Costco
Return a Warehouse Purchase
Take the furniture to the returns counter at any Costco warehouse. Bring the receipt if you have it, and keep your membership information handy. If the item is bulky or you’re unsure what parts to bring, call the warehouse before loading it. Costco directs warehouse purchases to the returns counter. Its online pickup process is for eligible online orders.
Return an Online Purchase
You can take an eligible online purchase to a Costco warehouse or request a return through your account. To start online, sign in, open Orders & Returns, find the order, and select Return or Replace Items. Follow the prompts for the method offered for your item. Costco provides a return label or a pickup option where eligible and sends additional instructions for large items. If the button is missing or you cannot schedule the return, contact Costco’s online order support at 1-800-955-2292.
Schedule Freight Pickup for a Sofa, Mattress, or Other Large Item
For an eligible freight return, Costco says pickup generally matches the original delivery service. A curbside delivery is picked up curbside, for example. The carrier should contact you at the phone number on the order within 5–7 business days after you start the return to arrange a pickup appointment. That is the timeframe for the carrier to contact you. The pickup itself happens at the appointment you arrange.
Costco’s standard freight pickup process excludes Special Order Kiosk purchases, Custom Installed Programs, and Costco Warehouse Special Event purchases. If furniture from a warehouse special event was delivered to your home, ask the warehouse how to handle the return before moving it.
Can You Return Costco Furniture Without a Receipt?
Costco says it may be able to process a warehouse return without the original receipt. If you want a copy before your trip, sign in to your verified Costco account, open Orders & Returns, and select In-Warehouse. Costco makes up to two years of warehouse receipts available online. For an older warehouse purchase, visit the membership desk with your photo ID, membership number, and purchase date to request a copy. Those are Costco’s instructions for retrieving an older receipt.
For an online purchase, open View Order Details in Orders & Returns and select Print Invoice. Costco makes invoices from the last two years available online. Contact online order support if you need an older invoice or cannot print it.
Return Shipping, Refund Methods, and Processing Times
Costco covers return shipping for eligible returns through its online system and includes the original shipping and handling charges in the refund, subject to policy limitations. Online returns go back to the original payment method. If you take an eligible online order to a warehouse, Costco says it issues the refund at the counter, including shipping and handling, and credits the original card when possible. Warehouse and online payment options differ.
| Online Return Method | When Costco Typically Issues the Refund |
|---|---|
| Freight pickup | 2 business days after the carrier takes the item |
| UPS return label | 2–3 business days after UPS scans the label |
| UPS pickup | 2–3 business days after UPS takes the item |
Some items require an extra 3–10 business days for verification. For card payments, your bank or card issuer determines when the credit appears after Costco issues it. For an online order paid with a Costco Shop Card, Costco says it generally reloads the original card within 48 hours after issuing the refund. If it cannot reload that card, it issues a new Digital Shop Card within 1–2 business days.
To check progress, open Orders & Returns, select View Order Details, then choose View Return/Refund Status. Keep the carrier’s pickup or drop-off confirmation until you see the credit.
Damaged, Defective, or Incorrect Furniture
For eligible online orders, Costco’s Return or Replace Items process covers damaged, defective, and incorrect items. It also covers orders you refused at delivery because the item or box was damaged. If the furniture is fine except for a missing leg, damaged cushion, or faulty remote, contact Costco directly to request a replacement part. If an entire item is missing from a shipment, Costco lists that reason as replacement-only in its online process.
Report the problem promptly and keep the order number, item number, and photos of any visible damage handy. For a different color, size, or configuration, check with Costco before relying on a direct exchange. Its published online process describes returns and replacements.
What to Do If Your Furniture Return Is Denied
Ask which policy or order condition led to the denial. If you tried the online portal, find out whether the item is ineligible for a refund or simply requires help outside self-service. If the purchase record is the issue, retrieve the warehouse receipt or online invoice. If the product was made to order or purchased through a vendor, check the order paperwork for the applicable repair, replacement, or return process.
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Frequently Asked Questions
Can I Return Costco Furniture After 90 Days?
You can request a return for standard furniture after 90 days under Costco’s satisfaction guarantee. Costco’s published 90-day rule covers specified products such as TVs and major appliances. Custom products made to your specifications through designated programs have separate restrictions.
Can I Return a Costco Mattress I’ve Slept On?
You can request a return if you’ve tried a standard Costco mattress and are dissatisfied. Costco’s published policy does not give mattresses a separate deadline or require standard furniture to be unopened. For a freight-delivered online mattress, confirm the pickup and packaging instructions for your order.
Can I Return an Online Furniture Order to a Costco Warehouse?
Yes. Costco accepts eligible online purchases at warehouse returns counters. If the piece is too large to transport easily, check Orders & Returns for pickup eligibility first.
Do I Need the Original Box to Return a Costco Sofa?
For a warehouse purchase, Costco says original packaging is helpful and may be unnecessary. For an online freight return, follow the instructions Costco provides for that order. Ask about packaging before pickup if the delivery crew took the box away.
Will Costco Pick Up Furniture I Bought at a Warehouse?
Costco directs warehouse purchases to a warehouse returns counter. Its published freight pickup process applies to eligible returns and specifically excludes Costco Warehouse Special Event purchases, even when delivery was included. Contact the warehouse about the arrangements for your purchase before moving it.
When Will I Get My Refund After Freight Pickup?
Costco typically issues an online freight refund 2 business days after the carrier takes the furniture. Some items take an extra 3–10 business days for verification. If you paid by card, your bank’s posting time comes after Costco issues the refund.
Conclusion
The Costco Furniture Return Policy generally covers standard sofas, mattresses, and other furniture under its U.S. satisfaction guarantee, with no published fixed deadline for those items. If you bought the furniture at a warehouse, take it to the returns counter. If you ordered a large piece online, open Orders & Returns and check for freight pickup before trying to move it. For a made-to-order product, review your paperwork for the applicable return or warranty terms. Keep your order details and any pickup confirmation until the refund appears.