Sézane gives U.S. shoppers 30 days from delivery to return eligible online orders. Items must be unused, unworn, and unwashed, with their original packaging, tags, and accessories. The first shipped return for each U.S. order is free. If you send a second parcel from the same order, you pay the postage. Eligible items can also be returned at a Sézane Appartement or Conciergerie that accepts returns.
Check your order for a final-sale designation before packing anything. Archives and personalized pieces are final sale. If your item arrived damaged, faulty, or different from what you ordered, contact Sézane through its Help Center before using the return label in your parcel.
Sézane Return Policy at a Glance
| Policy Detail | U.S. Rule |
|---|---|
| Standard return window | 30 days from delivery for eligible online orders. |
| Required condition | Original condition and packaging, unused, unworn, and unwashed, with tags and accessories. |
| How to start | Select the order under My Account → My Returns on the website or in the app. |
| First shipped return | Free for each U.S. order using Sézane’s return process. |
| Second shipped return | You pay the postage. An eligible in-person return avoids that shipping cost. |
| In-person returns | Eligible online and Appartement purchases can go to a Sézane Appartement or Conciergerie. Department-store corner purchases follow a separate route. |
| Online exchanges | Return the eligible item and place a new order. Sézane covers shipping on the new order when you reorder in a different size and request reimbursement. |
| Mailed refund timing | Normally within 5 working days after receipt at Sézane’s Atelier. Processing can take up to 15 working days during Archives events or the festive season. Card posting takes additional time. |
| Main exclusions | Archives, personalized products, and other items designated final sale or non-returnable. |
Understanding the Sézane Return Policy
For an eligible U.S. online purchase, count 30 days from the day you receive the order. If you ship your return, register it in your account and hand the parcel to the carrier within that window. Creating the return in your account is the first step, so leave enough time to pack and drop it off.
Sézane says purchases from its own Appartements, the brand’s boutiques, follow the same return conditions as online purchases and can be returned in person or by post. If you bought from a Sézane corner inside a department store, use the department-store corner return channel.
What Condition Must Returned Items Be In?
Sézane’s U.S. terms require online purchases to be returned unused and unwashed, in original condition and packaging, with labels attached. The Help Center also specifies unworn condition and all accessories. Keep the original product packaging even if you plan to use a different shipping box. Sézane specifically requires the original protective packaging for Sézane x Les Composantes pieces.
You can open the shipping carton to inspect your order and use another box to send it back. For a garment you’re checking for fit, leave the tags attached and keep it unworn and unwashed while you decide.
Archives, Personalized Pieces, and Other Final-Sale Items
Sézane Archives purchases are final sale under the current U.S. policy. They’re ineligible for both returns and exchanges. The website and app identify these pieces as final sale. The same restriction applies to personalized items and other products Sézane designates final sale or non-returnable. When checking a discounted purchase, look for that designation on the item listing or in your order details.
If a final-sale item arrives damaged, faulty, or incorrect, report the issue to Sézane through the Help Center so support can review it.
How to Return an Item to Sézane
Ship Your First Return
- Register the return. Sign in on the Sézane website or app, go to My Account → My Returns, choose Make a return, and select your order and the items you’re sending back.
- Pack your items. Keep the tags, accessories, and original product packaging together. If you reuse the delivery carton, remove the old shipping label.
- Attach the return label. Use the label supplied with the parcel or print the one Sézane emails after you register the return.
- Drop it off with the carrier on your label. Use the drop-off instructions for your specific return and hand it over within 30 days of delivery. Keep the drop-off receipt and tracking number until the refund is complete.
Return an Online or Boutique Purchase in Person
Take an eligible purchase to a U.S. Sézane Appartement or Conciergerie that handles returns. Sézane lists its Conciergeries as an option for immediate refund issuance. If the refund goes to a card, allow time for the credit to appear in your account. Have your order confirmation or store receipt available so the location can identify the purchase.
Send a Second Return From the Same Order
If you already used the free return for an order, register the second return under My Returns. Follow the instructions for the second-return form and mailing address, choose a carrier, and pay the postage. The original return deadline still applies. You can avoid the postage by taking the eligible item to a participating Sézane location.
Receipts, Order Numbers, and Gift Returns
For an online purchase, the standard process uses the order in your Sézane account. If you’ve lost the packing slip, look for the order under My Returns or find the order number in your confirmation email. If you can’t locate the order, or you’ve lost the receipt for a boutique purchase, contact Sézane before sending anything or traveling to a store. Its public U.S. instructions don’t describe a general receiptless return process for boutique purchases.
If you received merchandise as a gift and lack the order details, ask the buyer for the order number and confirm the refund destination with Sézane before returning it. Under the standard refund process, a card payment goes back to the card used for the purchase. Merchandise paid for with a Sézane gift card is refunded as a credit note in the customer account.
Returning the unused gift card itself is a separate process. Sézane’s U.S. physical gift-card listing says an unused card can be returned within the applicable return window for a refund to the original payment method. Contact Sézane support to request it.
Return Shipping and Original Delivery Charges
The first shipped return per U.S. order is free through Sézane’s return process. For a second shipped return, you pay the carrier you choose. If several pieces from the same order might go back, including them in the first parcel avoids paying to send a second one. Sézane also allows items from different orders placed through the same account to be grouped when you follow its return instructions.
Original delivery charges are separate from return postage. Sézane’s U.S. online terms say refunds are issued minus applicable shipping costs, so a free return label does not mean you’ll recover the original delivery fee. For a reorder in a different size, Sézane offers to reimburse shipping on the new order when you contact support.
Refund Methods and Processing Times
For mailed returns, Sézane sends one email when its Atelier receives your parcel and another after it issues the refund. It normally processes the refund within 5 working days of receipt. During Archives events or the festive season, processing can take up to 15 working days. That timing starts after the parcel reaches Sézane and is separate from carrier transit and any bank posting time.
| Original Payment | Where the Refund Goes |
|---|---|
| Credit card | Back to the card used for purchase. Allow about 5 additional working days after issuance for the credit to appear. |
| Gift card or credit note | A credit note becomes available in the customer account when the refund is issued. |
| Credit card plus gift card or credit note | The card-funded portion goes back to the card. The gift-card or credit-note portion becomes account credit. |
| PayPal or Klarna | Back through the payment service used for the order. Contact that service for posting or installment questions. |
| Cash at a Sézane Appartement | Sézane can issue account credit. For a cash refund, return the item in person at an Appartement or Conciergerie. |
Does Sézane Offer Exchanges?
Sézane does not offer direct online exchanges. If you want another size, color, or style, return the eligible item and place a new order. For a different size, use Contact Us in the Help Center to request reimbursement for shipping on the replacement order. Online purchases are eligible for an in-store return where supported, but Sézane’s U.S. terms exclude in-store exchanges of online purchases.
Damaged, Defective, or Incorrect Items
Use the faulty-item route in Sézane’s return help if you believe the piece is defective. Sézane warns that using the standard label included in your parcel for a faulty item can delay the return and refund. If the item arrived damaged or you received something different from what you ordered, use Contact Us in the Help Center. Have the order number and a brief description of the problem ready.
Late or Denied Returns
If the 30-day window has passed, Sézane’s U.S. return help points shoppers to its Poshmark resale partnership. Selling through Poshmark is a separate transaction from a Sézane refund. If Sézane denies an attempted return, ask support which condition applied and have your order confirmation, delivery date, and any carrier drop-off receipt ready. These records can help if the issue is whether you sent the parcel on time or which order the item came from.
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Frequently Asked Questions
Does Sézane Count 30 Days From Purchase or Delivery?
For eligible U.S. online orders, the clock starts when you receive the order. If you’re shipping it back, drop it off within those 30 days.
Can I Return a Sézane Online Order in Store?
Yes. Eligible U.S. online purchases can be returned to a U.S. Sézane Appartement or Conciergerie that accepts returns. Purchases made at department-store corners must go through the department-store corner return channel.
Do I Need the Original Shipping Box?
You can use a different shipping box. Keep the original product packaging, including the protective packaging required for Sézane x Les Composantes items.
Can I Return Sézane Archives Items?
Sézane’s current U.S. policy treats Archives purchases as final sale, so they’re ineligible for standard returns or exchanges. Contact Sézane if the item arrived faulty, damaged, or incorrect.
Why Does My Return Tracking Say Delivered When I Haven’t Received a Refund?
Delivery to Sézane starts the retailer’s processing period. Watch for the receipt email and then the refund email. Processing normally takes up to 5 working days after receipt, or up to 15 working days during Archives events or the festive season. A card refund can take about 5 additional working days to appear after issuance.
Does Sézane Offer an Extended U.S. Holiday Return Window?
Sézane’s published U.S. return instructions give eligible online orders 30 days from delivery. Its festive-season guidance allows more time for refund processing, so use the standard return deadline unless Sézane gives your order a specific extension.
Conclusion
Under the U.S. Sezane Return Policy, you have 30 days from delivery to return an eligible online order, and Sézane covers the first shipped return per order. Check for final-sale restrictions and keep the tags, accessories, and original product packaging together. If several items from one order need to go back, pack them in the first parcel to avoid paying for a second shipment. For a faulty, damaged, or incorrect item, contact Sézane before shipping. For a standard mailed return, keep your drop-off receipt until you see the refund.