The Samsung Return Policy generally allows return requests within 15 days of delivery for products purchased through Samsung’s U.S. website or the Shop Samsung App. Once Samsung approves the request, you have another 15 days to ship the product back or have it collected. Return shipping is free, but eligible returns can still carry a restocking fee.
Where you bought the item and how you received it determine the correct return process. Samsung Experience Store purchases and partner-store pickup orders have separate instructions. Products purchased directly from another retailer follow that retailer’s policy. This guide covers U.S. purchases, including deadlines, fees, proof of purchase, refunds, and important exceptions.
Samsung Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard Return Request Window | Generally 15 days from delivery for Samsung-shipped orders |
| Shipping Deadline | Within 15 days after the return request is approved |
| Required Condition | New or like-new, with required packaging and included components |
| Return Shipping | Free through Samsung’s authorized return process |
| Restocking Fees | Generally 15% for appliances and appliance accessories; 5% for specified electronics; none for Galaxy S Series and A Series phones |
| Fee Waiver | Qualifying returns for products that arrived damaged or defective |
| Samsung Experience Store Returns | Return to the same store within 15 days of purchase or pickup |
| Refund Destination | Original payment method |
| Exact Deadline | Check the individual product on My Orders |
Samsung’s current category rules and the deadline displayed for your order determine eligibility.
Understanding the Samsung Return Window
For Samsung-shipped purchases, distinguish between requesting a return and sending it back:
- Request the return within the applicable delivery-based window.
- After approval, ship the item or complete the carrier pickup within the separate 15-day shipping period.
These deadlines do not create an automatic 30-day period to decide whether you want a return. Samsung says the shipping deadline cannot be extended. Check My Orders rather than calculating the final date yourself.
If products in a bundle arrive separately, check each product’s deadline. Returning one item can also change the discounts applied to the items you keep.
Return Shipping Fees and Restocking Charges
Free return shipping does not necessarily mean a full refund. Samsung’s published restocking fees for website and Shop Samsung App purchases include:
| Product Category | Published Restocking Fee |
|---|---|
| Home appliances and appliance accessories | 15% |
| Galaxy Z Series phones | 5% |
| Tablets, watches, and wearable audio | 5% |
| Laptops, Galaxy XR headset, and Galaxy Ring | 5% |
| Mobile accessories | 5% |
| TVs, audio products, and displays | 5% |
| TV, audio, and display accessories | 5% |
| Galaxy S Series and A Series phones | No restocking fee |
Fees may apply to returns for reasons such as changing your mind or ordering the wrong product. Samsung waives restocking fees when the product arrives damaged or defective, subject to its reporting and validation requirements.
Use Samsung’s provided label for small-item returns and its authorized collection process for large products. Ship or complete pickup before the return shipping deadline.
Are Original Delivery and Installation Charges Refunded?
For ordinary returns, shipping, installation, and other service fees are generally non-refundable. However, Samsung’s Terms and Conditions of Sale provide an exception for original shipping and handling when the return results from Samsung error, including a defective or damaged item. Ask Samsung to confirm the charges being refunded for your particular claim.
What Condition Must Returned Items Be In?
Returned products must be new or like-new, with everything originally included. Depending on the product, this can include chargers, cables, remotes, stands, manuals, mounting hardware, and an included S Pen.
Samsung can reject products that have been damaged through misuse, materially altered, or returned with missing parts. Original packaging is required under the applicable product instructions.
Can You Return Opened or Used Items?
Samsung’s condition standard allows qualifying like-new products; it does not impose a blanket unopened-only rule. Opening a product does not remove the deadline, packaging requirements, or applicable fees.
Before returning a connected device, remove personal accounts and data and complete a factory reset. Keep the original TV box, since an unpackaged television may be refused for collection. Appliance packaging has an exception when it was removed during delivery.
How to Return an Item to Samsung
Returning a Samsung-Shipped Order
Follow Samsung’s authorized process:
- Find the product in My Orders, or use Search Orders for a guest purchase.
- Check its displayed return eligibility.
- Contact Order Support to request the return.
- Obtain the approved return label by email or through your order details.
- Pack the product securely and attach the printed label.
- Drop small items with the named carrier or arrange the instructed large-item pickup.
Return labels are not included in the original delivery. A purchase-return label is also different from a trade-in label.
Returning a Store Purchase or Pickup Order
| Purchase or Fulfillment Route | Where to Return It | Standard Deadline |
|---|---|---|
| Samsung Experience Store purchase or pickup | The same Samsung Experience Store | 15 days from purchase or pickup |
| Samsung order picked up at Best Buy | Any participating Best Buy store | 15 days from pickup |
| Samsung order picked up at P.C. Richard & Son | Any participating P.C. Richard & Son store | 15 days from pickup |
Bring the original packaging, included accessories, and Samsung order confirmation or order number. These pickup returns do not require an online return request first.
A Samsung order delivered through Best Buy’s same-day or next-day delivery service has a 15-day window beginning on delivery. Samsung documents either a participating Best Buy store return or an Order Support-arranged shipping label or collection for these orders.
Can You Return an Item Without a Receipt?
For online purchases, begin with the Samsung order number. Account and guest order lookup let you identify the transaction without relying on a paper receipt.
For store pickup returns, Samsung specifies an order confirmation or order number. Do not assume an unidentified item qualifies for a receiptless cash refund or store credit.
Products Purchased From Other Retailers
A Samsung product bought directly from another retailer must be returned under that seller’s policy. The Samsung brand name does not make it eligible for Samsung’s direct-purchase return process.
Also distinguish a purchase made directly from Best Buy from a Samsung order merely picked up there. Samsung publishes separate partner-pickup instructions for the latter.
Damaged, Defective, or Incorrect Items
Report delivery problems promptly rather than waiting until the ordinary return deadline.
| Product Group | Damage or Defect Reporting Deadline |
|---|---|
| Phones, tablets, computers, wearables, and related mobile products | Within 5 days of delivery |
| Appliances, TVs, monitors, and home entertainment products | Within 5 days of delivery or 2 days of installation, whichever is later |
Samsung may require photographs and validation. Inspect large products before accepting delivery, and keep the packaging and shipping label when reporting transit damage. For an incorrect product, contact Order Support through the return process.
Refund Methods and Processing Times
Samsung refunds the original payment method. It does not redirect the refund to a different card or account. If the original account has closed, contact the financial institution about receiving the credit.
Processing depends on the return route:
| Return Route | Samsung Processing | Additional Financial Institution Time |
|---|---|---|
| Return shipped to Samsung | Up to 10 business days after warehouse delivery to review and initiate an approved refund | An additional 2–5 business days |
| Samsung Experience Store or documented partner-store return | Up to 10 business days after acceptance | An additional 5–7 business days |
Shipping transit time comes before warehouse processing. Applicable restocking charges and other deductions can reduce the refund.
Samsung Rewards Points
Redeemed Samsung Rewards points can be refunded when an order is returned. Samsung states that points should reappear within five days after it receives and processes the return. Check My Rewards for the activity.
Promotional Gifts and Bundle Returns
Return a free promotional product with the qualifying purchase to avoid a deduction for keeping it. Samsung deducts the promotional item’s full retail value if you retain it, even though your order showed it as free. Promotional products can arrive separately, so check their individual order details.
A partial bundle return can also remove discounts on retained products. Samsung recalculates the qualifying benefits, and a restocking fee may apply separately. Before returning part of a bundle, ask for the expected refund after both adjustments.
Holiday Returns
Do not assume a holiday purchase automatically receives an extended U.S. return period. Samsung’s November 5, 2026, U.S. holiday-shopping guidance still describes the standard 15-day delivery-based window.
Use the deadline displayed for your product and any promotion specifically attached to the purchase. Holiday terms published for another country do not establish a U.S. extension.
Trade-Ins and Related Services
A completed trade-in cannot simply be reversed when you return the new device. Samsung’s trade-in guidance warns that returning the new purchase after sending the old device does not produce a refund or other value for the trade-in credit. Review the trade-in terms before sending your old device.
Returning hardware also does not automatically cancel associated wireless or other third-party services. Contact the provider separately to address the service agreement and any continuing charges.
How to Track Your Return and Refund
Use the tracking number on Samsung’s return label to follow the shipment with the carrier. You can retrieve the label through My Orders if needed.
Samsung sends email notifications when the warehouse receives the return and when inspection is completed. Keep the carrier handoff receipt until the refund is resolved.
What Happens If a Return Is Late or Denied?
Samsung does not accept requests outside the applicable return window, and its separate shipping deadline cannot be extended. A late shipment may be refused or fail inspection.
If a return is denied:
- Ask which eligibility or condition requirement caused the refusal.
- Gather the order confirmation, delivery record, approval email, and tracking.
- Contact Order Support if the recorded dates or product details appear incorrect.
- For a product fault, ask Product Support whether warranty service applies.
A warranty assessment is separate from a change-of-mind return and does not automatically establish refund eligibility.
Read Next
Explore more helpful guides from this category.
Frequently Asked Questions
Does Samsung Have a 30-Day Return Policy?
The standard U.S. direct-purchase policy generally requires a request within 15 days of delivery. The additional 15 days after approval is for shipping the return.
Are Samsung Returns Free?
Authorized return shipping is free, but applicable restocking fees and non-refundable charges can reduce your refund.
Can I Return a Samsung-Shipped Order to a Samsung Experience Store?
No. Samsung-shipped orders follow Samsung’s shipping or collection process. Experience Store purchases and pickups must return to their original store.
Can I Return My Best Buy Pickup Order to Another Best Buy?
Yes. Samsung orders picked up at Best Buy can be returned to any participating Best Buy store within the applicable window.
Will Keeping a Free Gift Reduce My Refund?
Yes. Samsung deducts the free promotional item’s full retail value when you keep it while returning the qualifying product.
Can Samsung Refund a Different Payment Card?
No. Refunds go to the original payment method. Contact your bank if that account has closed.
Conclusion
The Samsung Return Policy requires close attention to the purchase route, product deadline, and potential deductions. For Samsung-shipped orders, request an eligible return within the standard 15-day delivery window and complete shipment within 15 days after approval. Free return shipping can still come with a restocking charge.
Before handing over the product, confirm the correct return location or label, include the required accessories, and check whether promotional gifts or bundle discounts affect the refund. Keep your order records and tracking until the return and payment credit are complete.