The Revolve Return Policy generally allows eligible U.S. online orders to be returned for a refund within 30 days of shipment, with exchanges available within 60 days of shipment. Store purchases have a separate rule: refunds within 30 days of purchase, with returns handled in store. Product-specific restrictions matter, particularly for beauty, bridal, final-sale merchandise, and FWRD Renew items. Start by identifying your purchase channel and product category before arranging a return. REVOLVE
Revolve Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Online Refund Window | 30 days from shipment |
| Online Exchange Window | 60 days from shipment |
| Store-Purchase Refund Window | 30 days from purchase |
| U.S. Return Options | Prepaid mail return, eligible Happy Returns drop-off, or in-store return |
| Store Purchases | Return in store only |
| Final Sale | No refund, exchange, or store credit |
These are the general rules; category restrictions still apply.
Understanding the Revolve Return Policy
For online purchases, calculate your deadline from the shipment date. Check your shipping confirmation before planning the return.
Leave time to resolve missing labels, unavailable exchange sizes, or questions about eligibility. If your deadline is close, ask customer service to confirm the applicable requirements before sending the package.
What Condition Must Returned Items Be In?
Apparel must be unworn, unwashed, unused, undamaged, and retain original tags. Return shoes with undamaged shoe boxes; try them on carpet. Keep protective slips attached to swimwear and lingerie. Opened, used, or unsealed beauty products are ineligible for refunds. REVOLVE
Before packing, inspect garments for makeup, deodorant, stains, and missing accessories. Trying something on carefully helps you assess fit while preserving its condition.
Exceptions and Category Restrictions
| Category | Special Rule |
|---|---|
| Beauty | Return within 30 days; unused and unopened |
| Bridal Gowns | 30 days; unworn, unaltered, with original tags |
| Bridesmaid Special Orders | Three or more dresses in one style are final sale |
| FWRD Renew | 14 days; original tags, packaging, and accessories; authentication required |
A discounted price alone does not establish final-sale status; check the item’s designation. REVOLVE
How to Return an Item to Revolve
Returning by Mail
Use the prepaid domestic label and follow its carrier instructions. For eligible Happy Returns drop-offs, initiate online and bring the QR code. Fragrances, nail polish, batteries, aerosols, alcohol-based liquids, and luggage are excluded from Happy Returns. Expedited outbound shipping charges are nonrefundable. REVOLVE
For a smoother handoff:
- Match each item to the correct order.
- Include required product packaging and accessories.
- Remove or cover obsolete shipping labels.
- Save your carrier receipt and tracking number.
- Keep confirmation emails until the refund is complete.
Packaging-free drop-off refers to the shipping container; preserve the product’s own packaging.
Returning In Store
Confirm the location accepts your return before travelling. Bring available purchase documentation and the complete item.
Do not send a store purchase to the online return center.
Can You Return an Item Without a Receipt?
For online orders, locate the purchase through your account or the order-lookup form using the order number, shipping ZIP code, and email address. A missing paper receipt does not prevent using these lookup options. REVOLVE
If the order cannot be found, gather the confirmation email and contact support. Do not assume an unidentified purchase qualifies for merchandise credit.
Refund Methods and Processing Times
Refunds normally return to the original payment method unless store credit is requested. Store-credit payments return as store credit; gift-card payments return to the original gift card; loyalty rewards return to the reward.
Facility processing takes 2–3 business days. Credit-card posting may take an additional 3–5 business days, depending on the financial institution. Return shipping time comes before these stages. REVOLVE
Check whether the package has arrived before counting processing days. After a refund notification, review the relevant payment account rather than treating carrier delivery as proof that funds have posted.
Exchanges and Gift Returns
Reserve an available exchange item through your account or customer service; preorder items cannot be reserved for exchange.
Gift recipients should contact customer service to initiate a gift return. Once processed, the refund is issued as store credit to the supplied email address. REVOLVE
For a gift, explain that you are the recipient before starting a standard return. This helps support arrange the appropriate return and notification process.
Damaged Items, Late Returns, and Warranty Claims
A manufacturing defect is different from changing your mind about an item. REVOLVE’s terms provide a 90-day manufacturing-defect warranty from purchase for products under normal use, excluding misuse, accidents, and improper care. Verification and compliance with return requirements may be necessary. REVOLVE
For damage or an incorrect delivery, photograph the item, label, and packaging, then request instructions promptly. Describe what arrived and avoid altering or repairing it before receiving guidance.
After a normal return deadline, ask whether the issue qualifies for warranty review. A warranty does not automatically extend the change-of-mind return period.
Holiday Returns
The posted holiday provision covers November 1–December 25 and permits returns beyond 30 days if received by January 10. The wording is not year-specific, so confirm its application to your order and any category exclusions before relying on it. REVOLVE
What to Do If Your Return Is Denied
Ask which requirement caused the refusal. Compare the explanation with your order details, item condition, and applicable category rules.
Provide relevant photographs, purchase confirmation, and handoff documentation. Ask support to review any factual mismatch, without assuming an exception is guaranteed.
For assistance, call 1-888-442-5830. REVOLVE
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Frequently Asked Questions
Does the Online Return Clock Start at Delivery?
Use the shipment date when calculating the standard online deadline.
Can I Mail Back a Store Purchase?
Store purchases must be returned in store.
Can I Return Opened Beauty Products?
Opened or used beauty products do not qualify for a refund.
Are Discounted Items Automatically Final Sale?
Check the specific item designation rather than relying on the discount amount.
When Should I Follow Up About My Refund?
First check delivery, then allow the processing and payment-posting stages described above. Have your tracking information ready when contacting support.
Conclusion
To use the Revolve Return Policy successfully, identify your purchase channel, calculate the applicable deadline, and inspect the item before starting. Review special-category restrictions before choosing a return method. Keep product packaging, purchase information, and proof of handoff together until the transaction is resolved.
For a damaged item or a disputed denial, give customer service a clear description supported by photographs and order details.