The Farfetch return policy generally allows eligible items to be returned within 30 days of delivery. Purchases must meet the applicable condition requirements, and original delivery charges are excluded from ordinary return refunds. FARFETCH recommends booking collection within seven days of receiving your order so the parcel can arrive within the return period.
This guide focuses on orders delivered to the United States. Before arranging a return, check your item’s eligibility, preserve its packaging, and use the options attached to your order. Final sale purchases and certain product categories have restrictions that matter even when you are within the normal deadline.
Farfetch Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard Return Window | 30 days from delivery |
| Recommended Collection Booking | Within seven days of delivery |
| Return Options | Free collection or an available authorized drop-off option |
| Exchanges | Direct exchanges are unavailable |
| Original Delivery Charges | Excluded from ordinary return refunds |
| Return Processing | Up to six calendar days after the partner receives the return |
| Payment Posting | Up to 14 days, depending on the payment provider |
FARFETCH’s FAQ distinguishes partner processing from the time your payment provider takes to display the refund. Return transit happens before those stages.
What Condition Must Returned Items Be In?
Items must be unworn, unused, and undamaged, with original packaging and attached tags. FARFETCH security tags and brand tags must remain in their original positions.
Before trying anything on, set aside the packaging and inspect the item. If something already appears damaged, photograph it before handling it further.
Category-Specific Restrictions
| Category | Important Return Condition |
|---|---|
| Footwear and Accessories | Include supplied branded boxes and dust bags; protect them inside an outer box. Do not mark shoe soles. |
| Hosiery, Lingerie, and Swimwear | Preserve applicable hygiene seals and unopened, undamaged packaging. Try lingerie and swimwear over your own underwear. |
| Beauty and Cosmetics | Must remain unopened and unused, with packaging seals intact. |
| Jewelry | Include branded packaging and accompanying documents. |
| Final Sale, Face Masks, and Made-to-Order Items | Not returnable for a change of mind; exceptions apply when delivered damaged or faulty. |
| Pre-Owned Items | Return in the condition received. |
These restrictions make opening, wearing, or removing seals consequential. Buying something pre-owned does not give you permission to return it with additional wear.
How to Return an Item to Farfetch
Start through your order record:
- Open Orders & Returns, or access your guest order.
- Choose Return Item(s).
- Select the products and return reasons.
- Choose the collection or drop-off option available.
- Follow the confirmation instructions.
Guest access uses the order number and email address. FARFETCH provides return-document reprinting through the order workflow.
Collection and Drop-Off
For collection, select the address, package count, and available appointment. For drop-off, use the location selected through the return process.
Pack the item with its supplied boxes, cases, and accessories. Attach the return label to the outer parcel and any supplied Return Note as instructed. Ask for the label to be scanned when handing over the package.
Photograph the packed contents and keep your handoff confirmation until the refund is complete.
Can You Return an Online Order In Store?
A partner-boutique return is available only where offered in your order’s return options. Do not assume any boutique carrying the designer can accept it.
Returns going to different partners must be packed separately with their corresponding labels. Collection and drop-off should take place in the country or region of the original delivery.
Can You Return an Item Without a Receipt?
Use your account order history or guest-order details to identify the purchase. This is an order-based process; FARFETCH does not describe a general receiptless store-credit program in its return instructions.
For a gift, ask the purchaser for help locating the order before sending anything. Do not assume the recipient will receive the refund personally.
Return Fees and Original Shipping Charges
FARFETCH’s standard collection and available drop-off services are free. Original delivery charges are generally excluded from a change-of-mind refund. Its FAQ makes duties and tax refunds conditional on the shipment’s delivery terms: DDP charges are refundable through FARFETCH, while DAP charges are not refunded through FARFETCH.
Check your order’s charges rather than treating “free returns” as a promise that every original cost will be repaid.
Refunds, Exchanges, and Tracking
Ordinary accepted returns are refunded to the original payment method. Track the parcel with the return-label tracking number and watch for the acceptance email. FARFETCH does not process direct exchanges; for another size or color, return the eligible item and place a separate order.
Before reordering, check the current price and availability. Keep the replacement purchase and original refund separate in your records.
Partner Boutiques and Third-Party Sellers
FARFETCH generally facilitates purchases from partner brands and boutiques, although a FARFETCH entity can sometimes be the seller. The partner’s identity appears in the order confirmation process. FARFETCH’s terms direct customers with partner-related problems to its customer service team, which liaises with the partner.
Use the return instructions assigned to the specific order. Avoid choosing a return address independently.
Damaged, Defective, or Incorrect Items
Contact FARFETCH Customer Service as soon as possible if an item arrives damaged, faulty, or inconsistent with its description. FARFETCH coordinates the issue with the partner and, where applicable, arranges a return.
Keep the packaging and provide clear photographs, your order number, and a concise explanation. Describe a delivery defect accurately rather than selecting a change-of-mind reason.
Late Returns and Return Denials
A return outside the stated deadline or contrary to the item-condition restrictions may be refused.
If this happens, ask which condition caused the refusal. Supply your delivery date, return confirmation, tracking, and relevant photographs. If you are reporting a defect, explain when you discovered it and request the applicable product-support process. Do not assume a late-return exception or warranty remedy is guaranteed.
For U.S. support, FARFETCH lists +1 646 791 3768 and a customer-service contact form.
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Frequently Asked Questions
Does Booking Collection Within Seven Days Mean the Return Window Is Seven Days?
No. Seven days is FARFETCH’s recommended collection-booking timeframe; the standard return period is 30 days from delivery.
Can You Return Opened Cosmetics?
No, under the ordinary policy. Beauty products must be unopened, unused, and sealed.
Can You Exchange an Item for Another Size?
Direct exchanges are unavailable. Return the eligible purchase and order the replacement separately.
Does Every Return Qualify for a Full Shipping Refund?
No. Original delivery charges are excluded from ordinary returns.
Where Should You Check a Delayed Refund?
First check whether tracking shows delivery, then look for return acceptance. Contact FARFETCH with those records if the applicable processing period has passed.
Conclusion
Check eligibility before removing tags, opening seals, or wearing your purchase. Start the return promptly, use the instructions attached to your order, and preserve all supplied packaging and accessories. Keep photographs, tracking, and handoff confirmation together so you can explain any delivery or refund problem clearly. For an item that arrived faulty or incorrect, contact customer service promptly and describe the problem before arranging shipment.