The LOFT return policy provides a 30-day window for eligible returns with proof of purchase to receive the purchase price back to the original payment method. For online purchases, that window runs from the shipment date; for store purchases, it starts on the purchase date. Eligible late returns generally receive merchandise credit at the current selling price.
This guide covers U.S. purchases. Before choosing a return method, check whether the item is final sale and whether it belongs to a collection excluded from store returns. These distinctions can determine both where you return your purchase and what reimbursement you receive.
LOFT Return Policy At A Glance
| Policy Detail | Current Rule |
|---|---|
| Original-payment refund window | 30 days with qualifying proof of purchase |
| Online deadline starts | Shipment date; return must be received within the window |
| Store deadline starts | Purchase date |
| Ordinary item condition | Unworn and unwashed; defective merchandise is also addressed |
| LOFT prepaid mail label | $9.95 deducted from the return credit |
| Late or receiptless returns | Generally current-selling-price merchandise credit |
| Final sale | No returns or exchanges |
| Store merchandise credit | Photo ID required to receive or redeem; redeemable in stores |
These terms come from LOFT’s published U.S. return practice.
Understanding Your Return Deadline
Check the shipment confirmation or store receipt before calculating your deadline.
For a mailed return, allow time for transportation: generating a label or handing over the parcel is different from LOFT receiving it. If the deadline is close, review your available return options before sending the package.
Keep a copy of the transaction record and return confirmation together. That makes it easier to explain the timeline if you need help later.
Where Can You Return Your Purchase?
Your purchase channel determines the appropriate destination.
| Purchase Or Collection | Return Destination Or Restriction |
|---|---|
| Regular LOFT store purchase | LOFT store only |
| LOFT Outlet store purchase | LOFT Outlet store only |
| Eligible online LOFT purchase | Mail or regular LOFT store |
| Online Swim, Brands We Love, or Intimates by Haven Well Within | Excluded from store returns |
| Online LOFT purchase taken to Ann Taylor, Ann Taylor Factory, or LOFT Outlet | Not accepted at those locations |
LOFT documents these channel restrictions separately from final-sale exclusions. A collection’s exclusion from store returns does not automatically mean every item in that collection is non-returnable.
How To Return An Item To LOFT
Returning In Store
Gather the merchandise and purchase documentation before visiting the appropriate store.
For an online order, use the return portal’s store option if available and save the return slip on your phone. Confirm that your selected items qualify for that route before making the trip.
Returning By Mail
Start through LOFT’s return portal and follow the instructions generated for your order.
Before sealing the parcel:
- Compare the selected return items with what you packed.
- Include the requested return paperwork.
- Attach the shipping label securely.
- Cover obsolete shipping labels.
- Save the carrier acceptance receipt and tracking number.
Use the carrier shown on your actual label. Keep the tracking record until your reimbursement is resolved.
Receiptless Returns, Gifts, And Exchanges
LOFT accepts eReceipts as return documentation. Its store gift-receipt policy provides merchandise credit or an exchange, while qualifying mailed gift returns receive an emailed gift certificate. Exchanges are offered in stores.
Before returning a gift, explain that you are the recipient and ask where the credit will go. For a receiptless return, ask the associate to confirm the applicable value before completing the transaction.
Avoid assuming that an order number, payment card, or account history will always replace the required documentation. Bring whatever purchase records you have.
Item Condition And Final Sale Restrictions
Inspect clothing before wearing or washing it if you are still deciding whether to keep it.
Keep tags, packaging, and purchase records together where possible. This is practical preparation rather than a claim that every package or tag is universally mandatory.
For a damaged, defective, or incorrect delivery, photograph the issue and contact customer service before paying to ship it back. Explain whether the problem concerns the product, the shipment, or a missing item, and request instructions for that situation.
Refund Timing And Return Costs
Distinguish three separate stages when following a mailed return:
- Carrier transportation.
- LOFT’s receipt and processing.
- Posting of the reimbursement by your payment provider.
Do not treat a carrier’s delivery confirmation as proof that the refund has already posted. Save any completion email and compare the reimbursement with your order record.
Before accepting a shipping option, review the displayed deduction. For questions about original delivery charges or a particular payment method, obtain an order-specific answer instead of assuming those amounts will be refunded.
Holiday Returns And Return Problems
Do not rely on another year’s holiday extension. Check the terms supplied with your purchase and retain any dated holiday return notice.
If a return is refused, ask which condition caused the refusal. Then compare the explanation with your receipt, item designation, purchase channel, and return timeline.
LOFT’s U.S. customer-service number is 1-888-563-8444. Have your order details, tracking record, and any relevant photographs ready when requesting assistance.
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Frequently Asked Questions
Does LOFT Count From Purchase Or Delivery?
Use the shipment date for an online order and the purchase date for a store transaction. Check those records before planning your return.
Can I Return An Online Order To LOFT Outlet?
Use a regular LOFT store for an eligible online LOFT return. Check collection restrictions before traveling.
Can I Return Something After 30 Days?
A late return may qualify for current-selling-price merchandise credit rather than an original-payment refund. Final-sale restrictions still matter.
Are Mailed Returns Free?
LOFT’s prepaid label carries a deduction. Review the amount shown during your return before choosing how to ship.
Can I Return A Sale Item?
Check whether it is specifically designated final sale. A discount alone should not be used to determine return eligibility.
What Should I Keep Until My Refund Arrives?
Retain your purchase record, return paperwork, carrier handoff receipt, tracking number, and reimbursement confirmation.
Conclusion
For a LOFT return, identify the purchase channel, check the applicable deadline, and confirm that the item is eligible before selecting a destination. Preserve proof of purchase to support the correct reimbursement, and review any shipping deduction before mailing your parcel.
If you are returning close to the deadline, dealing with damage, or unsure about a collection restriction, resolve that question before handing over the merchandise. Keep your documentation until the credit or refund is complete.