Under the Costco TV return policy, U.S. members have 90 days from the date they receive the television to return it. If you take a TV home from a warehouse on the day you buy it, that day starts the clock. If you order it online for delivery, count from the day it arrives.
You can take an eligible TV back to a Costco warehouse, including one ordered online. For an online order, you can also start the return from your Costco account and use the shipping or pickup option offered for that order. That can save you from transporting a large TV yourself. If you’ve already opened the TV, thrown away the box, or lost the receipt, check the instructions for your return method before moving or packing it.
Costco TV Return Policy at a Glance
| Policy Detail | Current U.S. Rule |
|---|---|
| Return Window | 90 days from the date the member receives the TV |
| Warehouse Purchase | Bring the TV to a Costco warehouse for help from Member Services |
| Online Purchase | Return it at a warehouse or start the return under Orders & Returns |
| Receipt and Original Box | Costco says both help with warehouse returns and may be unnecessary |
| Return Shipping | Costco covers return shipping when you use its online return process |
| Original Shipping and Handling | Refunded on eligible Costco online orders returned through Costco’s online process or at a warehouse |
| Online Refund Method | Costco credits the original payment method for returns processed online |
| Large TV Pickup | Available for eligible online orders. Follow the instructions Costco sends for your return |
| Warranty After 90 Days | Costco extends the manufacturer’s TV warranty for up to two years, subject to coverage terms |
Understanding the Costco TV Return Policy
Televisions fall under Costco’s 90-day electronics exception to its broader merchandise satisfaction guarantee. The clock starts when the member receives the TV, so an order placed several days before delivery has a later start date than the order confirmation. If the delivery date matters to your deadline, pull up your delivery confirmation before starting the return.
Costco’s published U.S. policy lists the same television window without a separate deadline for Executive members or holiday purchases. If you bought a TV early as a gift, count from when the purchasing member received it.
Can You Return an Opened TV or a TV Without the Box?
Opening or setting up a TV does not by itself disqualify it under Costco’s published U.S. policy. Costco’s online return process accepts dissatisfaction as a reason for an eligible return. Its warehouse guidance also says the original packaging can help but may be unnecessary.
Bring the stand, remote, power cord, and any other included parts you still have. If you’re returning a TV through a carrier and no longer have the box, check the instructions for your order before packing it. The warehouse guidance about original packaging does not establish how a carrier will accept an unpackaged screen.
If you signed into streaming services or connected a smart TV to your home network, remove your accounts and reset it before handing it over, if the TV works well enough to do so.
How to Return a TV to Costco
Return the TV at a Warehouse
Take the TV to the returns counter at a Costco warehouse. You can use this route for a warehouse purchase or an eligible online order. Have your membership details and any receipt or online order information handy so Member Services can locate the transaction.
Costco says a warehouse can issue the refund immediately for an eligible online purchase returned there, including applicable shipping and handling fees. It will credit the card used for the online order when possible. Accepted payment methods differ between Costco’s website and its warehouses, so ask Member Services how it will issue the refund if it cannot credit your original card.
Start an Online Return or Replacement
- Sign in to the Costco account used to place the order.
- Open Orders & Returns and find the television order.
- Choose Return or Replace Items and follow the prompts.
- Use the return label or pickup option Costco provides. For a large item, check your email for additional instructions.
- Keep your carrier receipt or pickup confirmation until the refund is complete.
For a qualifying freight return, Costco says the carrier will contact you within five to seven business days of initiating the return, using the phone number on the order. That is the window for the carrier to contact you about scheduling. Check that the number on the order is still current.
Can You Return a Costco TV Without a Receipt?
A missing paper receipt may still leave you with enough purchase information to make a warehouse return. Costco says the receipt is helpful but may be unnecessary. If your membership is verified online, sign in and open Orders & Returns, then choose the In-Warehouse tab under Orders & Purchases to find the receipt. For an online purchase, pull up the order in your account.
If the TV was a gift and you cannot see the purchase in your own account, ask the purchaser for the receipt or order details. Check with Member Services before transporting the TV, especially if you aren’t a Costco member. Ask what proof they’ll need and who will receive the refund.
Return Shipping, Refunds, and Processing Times
Costco covers return shipping on eligible returns made through its online process. It also refunds the original shipping and handling charges for eligible online orders. These are separate parts of the transaction. The first covers sending the TV back, and the second returns what you paid to have it delivered.
For online returns, Costco credits the original payment method. The time it takes Costco to issue the refund depends on how the TV goes back.
| Return Method for an Online Order | Typical Time for Costco to Issue the Refund |
|---|---|
| UPS return label | Two to three business days after UPS scans the label |
| UPS pickup | Two to three business days after UPS collects the item |
| Freight pickup | Two business days after the freight carrier collects the item |
Some returns require an additional three to ten business days for verification. After Costco issues a credit or debit card refund, your financial institution determines when it appears on your statement. If you paid with a Costco Shop Card, Costco says it reloads the original card within 48 hours of issuing the refund when possible. If the original Shop Card cannot be reloaded, Costco issues a new Digital Shop Card within one to two business days.
To check a return started online, open Orders & Returns and select View Return/Refund Status for the order. If Costco shows the refund as issued but the credit hasn’t appeared, check the posting status with your card issuer.
Damaged, Defective, or Incorrect TVs
If your online order arrives with a cracked screen, fails to work, or contains the wrong model, use Return or Replace Items and select the reason that matches the problem. Costco’s online process also covers deliveries you refused because the TV or its box was damaged. If only a part is missing, such as the stand or remote, contact Costco Customer Service for help getting the part.
For an eligible online order, use the replacement option if you want the TV replaced. If you want a different model or bought the TV at a warehouse, ask Member Services how to handle the new purchase. For a hardware problem you want help diagnosing, Costco Technical & Warranty Services can be reached at 1-866-861-0450.
What Happens After the 90-Day Return Window?
Once the 90-day window closes, check the warranty if the TV has developed a fault. Costco extends the manufacturer’s TV warranty for up to two years from the warehouse purchase date, or from the delivery date for an online purchase. The warranty terms determine which faults qualify. For a covered second-year claim, Costco may repair the TV, replace it, or issue a refund up to the purchase price.
If your TV came with an Allstate Protection Plan, or you purchased one separately, check the plan confirmation for coverage dates and claim instructions. Keep the receipt, model number, and serial number available when seeking warranty help.
If Costco declines a return that you believe falls within 90 days, ask which requirement the return did not meet. For an online order, have the delivery confirmation available so Customer Service can check the date the TV was received.
Read Next
Explore more helpful guides from this category.
Frequently Asked Questions
Does Costco’s 90-Day TV Return Window Start When I Order or When the TV Arrives?
It starts when the member receives the TV. For an online order delivered to your home, use the delivery date. For a TV you take home from a warehouse, use the date you received it there.
Can I Return an Online TV Order to a Costco Warehouse?
Yes. Take the eligible TV and your order details to a warehouse returns counter. Costco says it can issue the refund there immediately, including original shipping and handling fees. Your card issuer may take additional time to post the credit.
Will Costco Pick Up a Large TV I Want to Return?
Costco offers pickup on eligible online returns. Start with the TV order under Orders & Returns and follow the instructions provided. If the return qualifies for freight pickup, the carrier contacts you to schedule it.
Can I Return a Costco TV If I Threw Away the Box?
The original box may be unnecessary for a warehouse return. If you plan to send the TV back using a carrier, check the packaging instructions Costco provides for your order.
Can I Get a Replacement for a Costco TV That Arrived Damaged?
You can request a replacement for an eligible online order through Return or Replace Items. Choose the damage reason and follow the instructions for the TV you received.
Does Costco Charge for Shipping a TV Back?
Costco covers return shipping on eligible online returns processed through its own return system. Use the label or pickup instructions provided for your order.
Conclusion
The Costco TV return policy gives U.S. members 90 days from receipt to return a television. Start by confirming the date you received it, then choose the route that works for your purchase. A warehouse return can be straightforward if you can safely transport the TV. For a large TV ordered online, check whether Costco offers pickup before loading it into a vehicle. Keep your receipt or order details handy and save any proof of carrier handoff. If the 90 days have passed and the TV has developed a fault, check your warranty or protection plan for the next step.