The Aritzia Return Policy in the United States gives eligible regular-priced purchases 14 days for a refund to the original payment method or 30 days for an exchange or merchandise credit. For online orders, these periods begin on the shipping date. For boutique purchases, they begin on the purchase date.
Sale purchases have stricter rules. Items discounted by less than 50% qualify only for an exchange or merchandise credit within 14 days. Items discounted by 50% or more are final sale. Returned merchandise must also meet Aritzia’s condition and receipt requirements. Your payment method matters, too: PayPal and Klarna purchases have specific refund restrictions when returned in a boutique. This guide covers the U.S. deadlines, eligibility rules, return procedures, shipping fees, and refund process. Aritzia US
Aritzia Return Policy at a Glance
| Policy Detail | Current U.S. Rule |
|---|---|
| Regular-Priced Merchandise | Refund to original payment within 14 days; exchange or merchandise credit within 30 days |
| Online Return Clock | Begins on the shipping date |
| Boutique Return Clock | Begins on the purchase date |
| Sale Items Discounted Less Than 50% | Exchange or merchandise credit within 14 days |
| Sale Items Discounted 50% or More | Final sale; no return or exchange |
| Required Condition | Unwashed, unworn, undamaged, with original tags attached |
| Proof of Purchase | Valid receipt required |
| Online Purchase Return Methods | Mail or boutique |
| Boutique Purchase Returns | Any boutique in the same country as the original purchase |
| Account Checkout Mail Returns | No return postage deduction when the order was placed while signed in |
| Guest Checkout Mail Returns | $8 plus applicable taxes deducted from the refund |
| Warehouse Processing | 7–10 business days after receipt |
| Original-Payment Refund Posting | Typically 7–10 business days after processing; some financial institutions take longer |
Understanding the Aritzia Return Policy
Aritzia’s regular-priced merchandise policy has two separate deadlines:
- Within 14 days: Eligible merchandise can receive a refund to the original payment method.
- Within 30 days: Eligible merchandise can be exchanged or returned for merchandise credit.
The 30-day allowance does not mean you have 30 days to receive your money back. Once the 14-day refund period passes, the standard options are an exchange or merchandise credit.
For online purchases, calculate the deadline from the shipping date, rather than the delivery date. Check your shipping confirmation promptly, especially if delivery takes longer than expected.
For boutique purchases, use the date shown on your receipt.
Return Windows by Purchase Type
| Purchase Type | Original-Payment Refund | Exchange or Merchandise Credit | Deadline Starts |
|---|---|---|---|
| Regular-priced online purchase | Within 14 days | Within 30 days | Shipping date |
| Regular-priced boutique purchase | Within 14 days | Within 30 days | Purchase date |
| Online sale item discounted less than 50% | Not available under standard sale terms | Within 14 days | Shipping date |
| Boutique sale item discounted less than 50% | Not available under standard sale terms | Within 14 days | Purchase date |
| Item discounted 50% or more | Not eligible | Not eligible | Final sale |
These windows apply only when the merchandise meets the return conditions and is not otherwise excluded.
What Condition Must Returned Items Be In?
Aritzia requires returned or exchanged merchandise to be:
- Unwashed.
- Unworn.
- Undamaged.
- Accompanied by all original tags, still attached.
- Supported by a valid receipt.
Additional requirements apply to certain products: swimwear must have its liner attached, and shoes must be returned in their original box.
Keep tags attached while deciding whether to keep an item. Having the tags loose in a shopping bag does not satisfy the stated requirement that they remain attached.
Can You Return Opened or Used Items?
Opening the delivery package does not, by itself, make ordinary clothing ineligible. The important conditions concern the merchandise: it must remain unworn, unwashed, undamaged, and properly tagged.
Wearing an outfit and then returning it falls outside those conditions. Washing an item also makes it ineligible under the standard policy.
If the item arrived damaged or appears defective, contact Concierge for help rather than treating it as an ordinary change-of-mind return.
Exceptions and Non-Returnable Items
Aritzia identifies the following as final sale and ineligible for returns or exchanges:
- Items discounted by 50% or more.
- Intimates and shapewear.
- Hosiery.
- The Super Puff Personalized.
Gift cards cannot be refunded or redeemed for cash unless required by law.
Sale and Clearance Purchases
A sale item is not automatically final sale. The discount level matters:
- Less than 50% off: Exchange or merchandise credit within 14 days.
- 50% off or more: No return or exchange.
For example, an otherwise eligible item purchased at 40% off falls within the limited sale-return policy. An item purchased at exactly 50% off is final sale.
Check any additional final-sale designation before purchasing.
How to Return an Item to Aritzia
Returning an Item in a Boutique
Eligible online purchases can be returned in a boutique. Purchases originally made in a boutique can be returned or exchanged at any boutique in the same country where they were purchased.
Before visiting:
- Check the purchase or shipping date.
- Confirm whether the item was regular-priced, discounted, or final sale.
- Leave original tags attached and bring any required shoe box.
- Bring your valid receipt or online purchase documentation.
- Check the payment-specific restrictions below if you used PayPal or Klarna.
The published boutique-purchase policy directs customers to boutiques for returns. Do not mail a boutique purchase without instructions from Concierge.
Returning an Online Order by Mail
To begin an online return:
- Sign in and open Order History.
- Select the order containing your items.
- Choose Return Items and complete the return request.
- Review the details and select Process Return.
- Follow the instructions in your return confirmation email.
Guest customers can locate their purchase using the Order Tracking form.
Aritzia provides two package handoff options:
| Return Option | What You Need to Do |
|---|---|
| FedEx QR Code | Package the items, then show the confirmation QR code at a FedEx location |
| Printed Label | Print the return label, attach it to the sealed package, and drop it off at FedEx |
The QR option still requires you to package the merchandise. It is a way to avoid printing the label yourself, rather than a box-free return service.
If the original order was not shipped by FedEx, contact Concierge to have a return label created.
Returning Multiple Items or Orders
For multiple items from one order, Aritzia asks customers to use one box and one matching return label where possible, even if the items originally arrived separately.
If you want to return merchandise from multiple orders, contact Concierge to arrange the return before combining them.
Can You Return an Item Without a Receipt?
Aritzia’s published conditions require a valid receipt. They do not establish a general receiptless-return allowance or promise merchandise credit without proof of purchase.
For an online order, retrieve your order details and purchase emails before visiting a boutique. If you cannot find the documentation, contact Concierge for help identifying the purchase.
Do not assume the original payment card alone guarantees that Aritzia can approve the return.
Return Shipping Fees and Other Charges
The mailed-return postage deduction depends on how you checked out:
| Checkout Method | Mailed-Return Postage Deduction |
|---|---|
| Signed into an Aritzia account when ordering | No postage deduction |
| Guest checkout | $8 plus applicable taxes |
The stated condition concerns being signed in when placing the order. Creating an account afterward should not be treated as a guaranteed way to remove the guest-return fee.
Online exchanges receive free shipping, and Aritzia provides a free return label through that exchange process.
The published return instructions do not list a standard restocking fee. They also do not clearly establish that original outbound shipping charges are refundable, so do not assume a merchandise refund includes the delivery fee.
Refund Methods and Processing Times
Your refund depends on the merchandise, the deadline, your payment method, and sometimes the return channel.
| Situation | Refund or Credit |
|---|---|
| Eligible regular-priced purchase returned within 14 days | Original payment method, subject to payment-specific restrictions |
| Eligible regular-priced purchase returned after 14 days but within 30 days | Merchandise credit or exchange |
| Eligible sale item discounted less than 50%, returned within 14 days | Merchandise credit or exchange |
| Eligible item purchased with a gift card | Merchandise credit returned onto a gift card |
| Merchandise credit issued for an online return | eGift Card sent to the order email address |
For mailed returns, distinguish three stages:
- Return transit: The package travels back to Aritzia.
- Retailer processing: Aritzia states it processes returns within 7–10 business days after receiving the package.
- Refund posting: Original-payment refunds typically appear within 7–10 business days after processing, although some financial institutions take longer.
The warehouse processing period does not start when you first request the return or hand the package to FedEx. Aritzia US
PayPal Purchases
To receive an eligible refund back to PayPal, mail the order back.
If you return a PayPal purchase in a boutique, the available options are an exchange or merchandise credit. Visiting a boutique does not provide a refund to your PayPal account.
Klarna Purchases
Eligible online Klarna purchases must be mailed back to receive a refund to the Klarna account.
Boutiques can accept eligible Klarna purchases under the applicable return policy, but they cannot refund the Klarna account directly. Depending on eligibility, a boutique may refund a credit or debit card, offer an exchange, or issue merchandise credit.
Klarna installments may still be required after a boutique return. Check your Klarna account rather than assuming the return automatically cancels the payment schedule.
Does Aritzia Offer Exchanges?
Yes. Eligible purchases can be exchanged within the applicable return window.
For online exchanges, Aritzia’s process allows you to choose another size, color, or length. A default credit card is required, and availability affects whether the exchange can proceed.
The payment sequence matters:
- Aritzia charges the default credit card for the replacement when it ships.
- After the original item is received and processed, Aritzia refunds the original payment method.
You may therefore have a replacement charge outstanding while the original item is still being returned.
If you start the exchange online and bring the original item to a boutique, present the exchange confirmation email so staff can identify the arrangement.
Damaged, Defective, or Incorrect Items
Contact Aritzia Concierge promptly if an item arrives damaged, appears defective, or does not match your order.
Have your order number ready. Keeping photographs of the item, its tags, and the packaging can help you explain the issue. Aritzia’s FAQ also asks customers to describe defects when submitting a return request.
For a visibly damaged delivery box, Aritzia specifically instructs customers to accept delivery and contact Concierge. Refusing an order without authorization can leave you responsible for all shipping charges.
The reviewed guidance does not establish a separate universal defect-reporting deadline or guarantee a particular remedy for every case. Ask Concierge how to proceed before sending the item back. Aritzia US
Gift Returns and Gift Card Purchases
An item bought with a gift card is refunded as merchandise credit onto a gift card, provided the return qualifies.
Returning a gifted item is a separate situation. The published general conditions require a valid receipt, so ask the purchaser for available purchase documentation and confirm the appropriate return arrangement with Concierge.
Do not assume that being the gift recipient changes the return deadline or makes final-sale merchandise eligible.
Holiday Returns and Account Benefits
The standard policy reviewed does not specify a current 2026 holiday return extension. Use the normal deadlines unless Aritzia publishes holiday terms that expressly cover your purchase.
The verified account-related benefit is free U.S. return postage for orders placed while signed into an Aritzia account. That benefit does not extend the return window or remove final-sale restrictions.
What Happens If the Return Window Has Passed?
After the 14-day original-payment refund period, eligible regular-priced merchandise remains exchangeable or returnable for merchandise credit until the 30-day deadline.
Once the applicable final deadline passes, the standard policy provides no further return entitlement. Sale merchandise discounted less than 50% has a shorter 14-day exchange-or-credit window.
If the problem involves a possible defect, contact Concierge and explain it separately. Do not assume that a late return will receive an exception or that a general clothing warranty applies.
How to Track Your Return and Refund
Keep the return confirmation, tracking number, and FedEx handoff receipt until the return is resolved.
Use carrier tracking to confirm delivery to Aritzia. Then watch for the email confirming that processing is complete.
For merchandise credit, check the email address associated with the order, including spam folders. Aritzia identifies its credit email with the subject “Aritzia sent you a Gift Card.”
If a refund is overdue, contact Concierge with the order number, return confirmation, tracking information, and processing email.
What to Do If Your Return Is Denied
A return can fail to qualify because it is late, final sale, missing required proof, worn, washed, damaged, or missing attached tags or required packaging.
Ask which specific condition caused the refusal. Then check:
- Whether the correct purchase or shipping date was used.
- Whether the item’s discount made it final sale.
- Whether you have additional purchase documentation.
- Whether the issue concerns the refund destination rather than return eligibility.
- Whether an arrival defect needs separate review.
For assistance, contact Aritzia Concierge at 1-855-274-8942. Live chat and email support are also available through Aritzia’s official contact options. An escalation does not guarantee a policy exception. aritzia.com
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Frequently Asked Questions
Is Aritzia’s Return Policy 14 Days or 30 Days?
Both apply to eligible regular-priced merchandise: 14 days for an original-payment refund and 30 days for an exchange or merchandise credit. Online deadlines begin at shipping; boutique deadlines begin at purchase.
Can I Return an Online Aritzia Order in Store?
Yes, eligible online orders can be returned in a boutique. PayPal and Klarna purchases have restrictions on where the refund can be sent.
Can I Return Aritzia Sale Items?
Items discounted less than 50% can be exchanged or returned for merchandise credit within 14 days. Items discounted 50% or more are final sale.
Are Aritzia Returns Free?
For U.S. mailed returns, no postage fee is deducted when the order was placed while signed into an Aritzia account. Guest-checkout returns have an $8 deduction plus applicable taxes.
Can I Return Clothing After Removing the Tags?
Aritzia requires all original tags to remain attached. Removing them means the item does not meet the published standard return conditions.
Can I Return an Aritzia Purchase Without a Receipt?
The policy requires a valid receipt and does not promise receiptless returns. Retrieve your purchase documentation or contact Concierge for help.
How Long Does an Aritzia Refund Take?
Mailed returns are processed within 7–10 business days after receipt. Once processed, original-payment refunds typically appear within another 7–10 business days, depending on the financial institution.
Can I Return a Personalized Super Puff?
No. The Super Puff Personalized is listed as final sale and is not eligible for return or exchange.
Conclusion
The Aritzia Return Policy gives eligible U.S. regular-priced purchases 14 days for an original-payment refund and 30 days for an exchange or merchandise credit. Online deadlines start when the order ships; boutique deadlines start when you buy.
Before returning anything, check its discount, condition, attached tags, and receipt. Sale items discounted less than 50% have only a 14-day exchange-or-credit window, while items discounted 50% or more are final sale. Choose the return channel carefully for PayPal and Klarna purchases, and retain tracking until your mailed return and refund are complete.