Under the U.S. World Market return policy, you have 30 days from purchase to return most items bought in a store and 30 days from delivery to return most orders shipped directly by World Market. Merchandise generally needs to be in its original condition. Eligible shipped orders can go back by mail or to a store, while purchases made at a store register must go back in person.
If you’ve lost your receipt, check whether the store can look it up before accepting merchandise credit. Without proof of purchase, some categories are ineligible, and the credit for eligible items can be lower than what you paid. Store pickup orders, Instacart deliveries, and holiday purchases each have specific rules.
World Market Return Policy at a Glance
| Policy Detail | Current U.S. Rule |
|---|---|
| In-store purchases | Return most items to a World Market store within 30 days of purchase. |
| Online orders shipped by World Market | Return most items by mail or at a World Market store within 30 days of delivery. |
| Buy Online, Pick Up In Store | World Market’s pickup FAQ gives most items a 30-day return window from purchase, with returns handled in store. |
| Item condition | Standard returns generally require merchandise in its original condition. |
| Proof for shipped orders | Bring the packing slip or shipping receipt to a store. For mail returns, include the packing slip or provide the order number, name, and address. |
| Eligible returns without a receipt | In-store merchandise credit based on the item’s lowest selling price over the previous 60 days. Category exclusions apply. |
| Standard refund | Usually goes back to the original payment method. Purchases made with PayPal in store are refunded in cash. |
| Original shipping charges | Generally stay on the order, with an exception for damaged, defective, or incorrect items shipped by World Market. |
| Holiday extension | Eligible purchases made November 1 through December 31 can be returned through January 31 with the original receipt or a gift receipt. |
| Key exceptions | Gift cards are excluded. Oversized or freight deliveries may need special handling. Instacart has separate proof and refund rules. |
World Market publishes the pickup deadline separately in its Buy Online, Pick Up In Store FAQ.
Understanding the World Market Return Policy
Use the date that matches how you received the item. For a purchase made at a store register, start with the purchase date. For an order shipped directly by World Market, start with the delivery date. For an online order collected in store, the pickup FAQ specifies 30 days from purchase and directs you to return eligible items in store.
The 60-day figure in the policy is a price lookback for eligible returns without a receipt. Your standard return deadline still depends on how you bought the item.
Item Condition and Return Exceptions
World Market requires most merchandise to be in its original condition. Its public policy gives no blanket approval for opened or used items. If you’ve assembled, washed, or used something and want to return it because you changed your mind, confirm eligibility before taking it to a store or paying to ship it. If opening the package revealed a defect, use the damaged-item process below.
Gift cards are excluded from standard returns. Jewelry, cookware, lamps, and several other categories are specifically excluded from receiptless returns. If you have proof of purchase, check those items against the regular deadline and condition requirements.
How to Return an Item to World Market
Return a Store Purchase or Pickup Order
Take the item and your receipt or pickup order details to a World Market store. For most items, the deadline is 30 days from purchase. If you bought the item at a store register, complete the return in person. For a missing receipt, ask whether the store can find the original transaction before it processes a merchandise credit.
Return a Shipped Online Order in Store
Bring the item and its packing slip or shipping receipt to any World Market store within 30 days of delivery. If you’ve lost both documents, the online-order policy allows merchandise credit for qualifying items, subject to the receiptless-return exclusions. Bring whatever order details you have so the store can identify the purchase.
Return a Shipped Online Order by Mail
- Start in World Market’s self-service returns portal or call Customer Care at 1-877-967-5362. For oversized or freight-delivered merchandise, call first to get handling instructions.
- Pack the item securely. Use the original packaging if you still have it.
- Put the packing slip inside. If it’s missing, include the order number, name, and address so World Market can accept the shipment.
- Attach the return label and remove or cover any old labels. Follow the shipping instructions you receive and keep the tracking number or drop-off receipt until the refund is resolved.
Can You Return an Item Without a Receipt?
Yes, some items qualify for an in-store return without a receipt. For a store purchase, the item must be in original condition and returned within 30 days of purchase. For a shipped World Market order, the online-order policy allows eligible in-store returns without a packing slip or shipping receipt within 30 days of delivery. In either case, merchandise credit is based on the item’s lowest selling price over the previous 60 days, so it may be worth less than the amount you paid.
Ask about a receipt lookup first. World Market may be able to retrieve eligible credit card or World Market Rewards transactions within 30 days of purchase. If the store handles the return without a receipt, it may ask for valid government-issued ID and may limit excessive receiptless returns.
World Market requires proof of purchase to return these categories.
| Categories Excluded From Receiptless Returns |
|---|
| Jewelry |
| Clothing and accessories |
| Personal care and spa products |
| Framed art |
| Lamps |
| Cutlery |
| Cookware |
| Coffee and tea accessories |
Return Shipping Fees and Refund Timing
World Market’s public policy gives no flat mail-return label fee or standard freight-return charge. Before sending a package, check the instructions from the returns portal or Customer Care for any cost that applies to your order. An eligible in-store return avoids the need to ship the item back.
The shipping charge from your original order is generally nonrefundable. The exception applies when World Market shipped a damaged, defective, or incorrect item. Contact Customer Care within 30 days of delivery to arrange that return.
Where Your Refund Goes
| Return or Payment Type | Refund Method |
|---|---|
| Standard eligible return with proof | Original form of payment |
| PayPal used for an in-store purchase | Cash |
| Eligible in-store return without proof | Merchandise credit at the lowest selling price over the previous 60 days |
| Gift return with the original gift receipt | Merchandise credit |
| Purchase financed through Affirm | Affirm adjusts or refunds the balance after World Market processes and accepts the return |
| Eligible Instacart return | Merchandise credit for the item price only |
World Market’s public return policy gives no standard number of days for processing a refund. For a mailed return, carrier tracking shows when the package reached its destination. A card issuer may separately control when the refund appears on your account. Keep your return receipt or tracking details so Customer Care can follow up if needed.
Exchanges and Gift Returns
Bring the original gift receipt to receive merchandise credit for an eligible gift return. For a direct exchange involving a different size, color, or item, contact the store or Customer Care before going in. World Market lists exchange assistance but gives no general direct-exchange procedure in its public policy.
Damaged, Defective, or Incorrect Items
Call World Market Customer Care at 1-877-967-5362 within 30 days of receiving a damaged or defective item. If World Market shipped the wrong item, contact Customer Care within 30 days of delivery to arrange the return. Have your order number ready and keep the packaging while you wait for instructions, especially for a freight shipment.
If the return window has passed and the issue is a defect, check the warranty for your specific product. Customer Care can assist with applicable warranty remedies for eligible World Market brand furniture, including repair or replacement where covered. Keep your proof of purchase and check the terms for your model.
How Instacart Returns Work
The person who placed the Instacart order can take an eligible item to any World Market store within 30 days of delivery. Bring the digital Instacart receipt and a valid government-issued ID with a name that matches the receipt.
World Market issues merchandise credit for the item price only. Instacart’s service and delivery fees are nonrefundable under this return process. If an item arrived damaged or was missing from the order, contact Instacart Customer Care.
World Market Holiday Return Policy
World Market’s published holiday policy gives eligible purchases made November 1 through December 31 a return deadline of January 31. You need the original receipt or a gift receipt to use the extension. The rest of the standard policy still applies, including product eligibility and condition requirements. If you’ve lost your receipt, ask about a lookup early, since the published lookup window for eligible credit card and Rewards purchases is 30 days from purchase.
What to Do If Your Return Is Denied
Ask which requirement the item failed. If the store needs proof of purchase, check your order emails for the shipping receipt or ask about a credit card or Rewards lookup. If you chose the wrong return method, confirm whether the item came from a store register, a shipped order, a pickup order, or Instacart. For a defect outside the standard window, check your product warranty before paying to ship anything. World Market Customer Care can help at 1-877-967-5362.
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Frequently Asked Questions
Can I Return an Online World Market Order to a Store?
Yes. For most orders shipped directly by World Market, take the item in original condition and the packing slip or shipping receipt to any World Market store within 30 days of delivery. For store pickup orders, the pickup FAQ gives you 30 days from purchase.
Can I Return a World Market Store Purchase by Mail?
Purchases made at a World Market store register must be returned in person. The mail option is available for eligible orders shipped directly by World Market.
Can I Mail a Return Without the Packing Slip?
Yes. Put your order number, name, and address inside the package. World Market requires those details if you leave out the packing slip.
Can World Market Look Up My Receipt?
It may be able to find an eligible transaction made with a credit card or World Market Rewards account within 30 days of purchase. Ask for a lookup before proceeding with a receiptless return, since merchandise credit may be lower than the price you paid.
What If My Furniture Arrived by Freight?
Contact World Market Customer Care before moving or shipping it. Oversized and freight-delivered items may require special return handling. If the furniture arrived damaged, report it within 30 days of receipt.
Do I Need the Original Box for a Mail Return?
World Market tells customers to pack the item securely and use the original packaging if available. If the original box is gone and the item is fragile or oversized, ask Customer Care how to package it before shipping.
Can I Return a Gift After Christmas?
Eligible gifts bought from November 1 through December 31 can be returned through January 31 with the original receipt or a gift receipt. If you return the gift using the original gift receipt, World Market issues merchandise credit.
Conclusion
Start with the right date. The World Market return policy gives you 30 days from purchase for most store and pickup purchases, or 30 days from delivery for most orders shipped directly by World Market. Bring your proof of purchase if you want the standard refund. If it’s missing, check for a receipt lookup and confirm that your item qualifies before counting on merchandise credit. For freight returns or a damaged delivery, call Customer Care before arranging shipment. If you mail the return, keep the tracking number until your refund posts.