The U.S. Under Armour return policy gives you 60 days from the purchase date to return eligible items for free with proof of purchase. It covers gear bought directly from Under Armour through its website, app, Brand House stores, or Factory House outlets. Keep the original tags on the item, and save the original shoebox if you bought footwear.
Where you bought the item determines where you can take it. You can bring an eligible online order to either type of Under Armour store, while a Factory House purchase can only go to a Factory House if you’re returning it in person. The route can also change how you’re refunded. For example, if you mail back an eligible store purchase, Under Armour issues an eGift Card.
Under Armour Return Policy at a Glance
| Policy Detail | U.S. Rule |
|---|---|
| Standard return window | 60 days from the purchase date |
| Eligible purchases | Direct purchases from Under Armour’s website, app, Brand House, or Factory House |
| Item condition | Original tags attached. Gear must be unworn, unused, unwashed, unaltered, and unopened where applicable. |
| Footwear | Original shoebox in its original condition |
| Proof of purchase | Bring the original sales or gift receipt for a store return. Have your order details ready for an online return. |
| In-store returns | Brand House accepts Brand House and online purchases. Factory House accepts purchases from either store type and online orders. |
| Drop-off options for online orders | Happy Returns Bar or UPS, as offered in the return portal |
| Return cost | Free for eligible direct purchases through Under Armour’s return process. Original shipping charges are nonrefundable. |
| Store purchases returned by mail | Refund issued as an Under Armour eGift Card |
| Online exchanges | Eligible size or color exchanges within 60 days of purchase |
Under Armour lists the free-return terms in its U.S. return portal and the store restrictions in its Help Center.
Understanding the Under Armour Return Policy
Count 60 days from the date you bought the item. For an online order, use the purchase date shown in your order details, even if delivery took several days. For a store purchase, use the date on the receipt and return it in the country where you bought it. If you bought Under Armour gear from another retailer, follow that seller’s policy.
Can You Return Shoes or Clothing You Tried On?
Under Armour invites customers to try on eligible gear at home. Keep the tags attached and leave the item in its original condition. A fit check at home is different from wearing the gear to train, washing it, or altering it. For shoes, keep the original shoebox in its original condition. If you’re shipping the shoes back through UPS, put the shoebox inside a shipping carton so the return label goes on the outer box.
How to Return an Item to Under Armour
Return an Online or App Order
- Open Order History under My Account or go to Under Armour’s Returns & Exchanges portal. Have your order number and the email address used for the order ready.
- Select the items you’re returning and choose an available drop-off method.
- For Happy Returns, bring the items and your QR code to the Return Bar. You can leave the shipping box at home, but footwear still needs its original shoebox. For UPS, pack your items and follow the portal instructions for a printed return label or QR code.
- Keep your drop-off receipt. For UPS returns, save the tracking number until the refund arrives.
You can pack multiple items from the same order together. If you’re returning items from different orders by UPS, use a separate package and label for each order.
Return an Item In Store
Bring the item, the original sales or gift receipt, a valid photo ID, and the original form of payment if you have it. Check the purchase channel before making the trip.
| Where You Bought It | Where You Can Return It In Person |
|---|---|
| Under Armour website or app | Brand House or Factory House |
| Brand House | Brand House or Factory House |
| Factory House | Factory House |
Mail Back an Under Armour Store Purchase
Select the Under Armour store option in the Returns & Exchanges portal. Under Armour refunds eligible Brand House and Factory House purchases returned by mail with an eGift Card sent by email. If you paid by credit card and want the refund sent back to that card, take the item to an eligible store with your receipt and card.
Returns Without a Receipt and Gift Returns
Proof of purchase is part of the standard policy. If a store accepts your return without the original Under Armour proof of purchase, it bases the refund on the item’s last known selling price and issues a UA Gift Card. Acceptance is conditional, and that price can differ from what you paid. For an online order, check your confirmation email or Order History for the purchase details.
If the item was a gift, bring the Under Armour gift receipt to an eligible store or select the gift option in the return portal. The portal asks for an Under Armour receipt. If you need to know where the refund will go, confirm that before handing over or shipping the item.
Return Fees, Refund Methods, and Processing Times
Eligible returns through Under Armour’s U.S. process are free with proof of purchase. Any shipping charge you paid to receive the original order stays off the refund.
Where Your Refund Goes
| Original Payment | Return Processed Through the Online Return System | Return Processed at a Store |
|---|---|---|
| Credit card | Original credit card | Original credit card |
| UA Gift Card | UA eGift Card | Store credit or exchange |
| Prepaid card | UA Gift Card | Prepaid card or UA Gift Card |
| PayPal | PayPal account | UA Gift Card |
| Apple Pay | Apple Pay account | Apple Pay account |
| Klarna | Klarna account | Account associated with Klarna |
For a split payment, Under Armour applies the refund rules to each payment method. If you used Apple Pay or Klarna and are returning the item in person, have the last four digits of the linked card ready. With Klarna, you remain responsible for any outstanding balance. The table covers standard payment handling. A store purchase mailed back follows the separate eGift Card rule.
How Long Refunds Take
- Happy Returns: Under Armour initiates the refund when the drop-off is processed. Its policy lists 3–5 business days for the refund to appear.
- UPS: Your package must reach the warehouse and be processed before Under Armour starts the refund. The company advises allowing up to 14 business days for online refunds to post or a replacement eGift Card to arrive, depending on the payment method. Keep the transit time in mind when checking the status.
Does Under Armour Offer Exchanges?
Yes. You can request a different size or color for an eligible website or app purchase within 60 days of purchase. In the return portal, select Exchange Items and choose the available size or color you want. Happy Returns exchanges start processing at drop-off. UPS exchanges start after warehouse processing. Under Armour sends tracking information when the replacement ships.
If there’s no Happy Returns location in your area and you paid with a gift card, Apple Pay, PayPal, or Klarna, Under Armour directs you to return the item for a refund and place a new order. If the price has changed, contact Customer Service for help. You can also request an exchange at an eligible store, subject to stock and the same Brand House and Factory House rules that apply to returns.
Damaged, Defective, or Incorrect Items
If an order arrives damaged, contains the wrong item, or develops a defect, contact the seller with your order number or receipt, a description of the problem, and photos if they help show the issue. For a direct Under Armour purchase, call U.S. Customer Service at 1-888-727-6687, daily from 8 a.m. to midnight Eastern Time, or use the Help Center chat. Ask for instructions before mailing gear that falls outside the standard return conditions.
Holiday Returns and Late or Denied Returns
Under Armour’s Help Center says the company typically extends holiday returns from 60 to 90 days for orders placed from November 1 through December 31. It describes those dates as its usual practice. Confirm that the extension applies to your specific order before relying on the longer window.
If the applicable deadline has passed or you’re unsure the item meets the condition rules, check with support before sending it. Under Armour says its warehouse donates or discards items it receives that fall outside the policy and are refused. Those items are ineligible for a refund, and the warehouse cannot send them back. If a store refuses a return, ask which condition caused the denial. Check the purchase date, store type, and proof of purchase before contacting support.
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Frequently Asked Questions
Does Under Armour’s 60-Day Return Window Start at Delivery?
The window starts on the purchase date. For an online order, use the date you placed the order to work out the standard deadline.
Can I Return an Under Armour Online Order to an Outlet?
Yes. An Under Armour Factory House accepts eligible website and app purchases with proof of purchase. It also accepts eligible Brand House and Factory House purchases.
Can I Return Under Armour Shoes Without the Shoebox?
Under Armour requires the original shoebox in its original condition for footwear returns. That requirement also applies when you choose a Happy Returns drop-off without a shipping box.
Do I Need a Printer to Return an Under Armour Order?
You can show the QR code provided for a Happy Returns or UPS drop-off. Use the code and drop-off instructions for the method you selected in the portal.
Why Did I Get a Gift Card for a PayPal Return?
Under Armour issues a UA Gift Card when a PayPal purchase is returned at a store. For an eligible online order returned through the online process, the refund goes to the PayPal account.
Can I Return Under Armour Gear Bought From Another Retailer?
Start with the retailer that sold you the item. Under Armour’s direct-purchase policy covers its own website, app, and stores. The original seller sets the return window and refund terms for purchases made through that seller.
Conclusion
For an eligible U.S. Under Armour purchase, use the purchase date to count your 60 days, keep the original tags attached, and have your proof of purchase ready. Keep the original shoebox if you’re returning footwear. Check the refund method before choosing how to return the item, especially if you paid with PayPal or plan to mail back a store purchase. If you’re close to the deadline or unsure whether the item qualifies, check the order details or contact Under Armour before sending it. Save your drop-off receipt until the refund is complete.