The Saks return policy generally allows eligible items to be returned for a refund within 30 days of delivery. Merchandise must be in the same condition as received: unworn, undamaged and unaltered, with original tags, applicable packaging and proof of purchase. Final sale, gourmet, monogrammed and personalized items cannot be returned or exchanged.
Saks Fifth Avenue accepts returns by mail or in store. A $9.95 shipping fee generally applies to each mailed return, while returns presented in store do not incur a return shipping fee. This guide covers the U.S. Saks Fifth Avenue policy, including how to prepare a return, special clothing rules, gift returns and refund processing.
Saks Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard Return Window | Eligible returns must be made within 30 days of delivery |
| Item Condition | Unworn, undamaged and unaltered, with original tags and applicable packaging |
| Proof of Purchase | Required |
| Return Methods | By mail or at a Saks Fifth Avenue store |
| Mailed Return Fee | $9.95 generally deducted for each mailed return |
| In-Store Return Fee | No return shipping fee |
| Original Shipping Charges | Not refundable |
| Refund Method | Generally the original payment method |
| Return Processing | Allow 7 to 10 days for processing |
| Major Exceptions | Final sale, gourmet, monogrammed and personalized items |
| Exchanges | Available through a Style Advisor at a Saks Fifth Avenue store |
Understanding the Saks Return Policy
Saks accepts eligible returns by mail or in store within 30 days of delivery. The item must meet the condition and proof-of-purchase requirements, and it must not fall into a non-returnable category.
For mailed returns, Saks says it cannot guarantee acceptance if the package is shipped after the return window. Start the process promptly and keep your drop-off receipt.
This guide covers Saks Fifth Avenue purchases. Saks OFF 5TH is a separate business, so check the terms associated with that purchase rather than assuming the same rules apply.
What Condition Must Returned Items Be In?
Returned merchandise must be in the same condition as when you received it. Saks requires items to be:
- Unworn
- Undamaged
- Unaltered
- Accompanied by original tags
- Accompanied by original packaging, when applicable
- Returned with proof of purchase
Saks says returns that do not meet its criteria will not be accepted and will be sent back with an explanation.
Dresses With Special Garment Tags
Some dresses have an attached garment tag stating that it must remain in place for the dress to be returned. If that tag is removed, the dress cannot be returned.
Check for this tag before trying on or handling a dress you may want to return.
Intimates and Swimwear
Intimates and swimwear must have their hygiene seals attached when applicable. Keep those seals in place while deciding whether to keep the item.
Gifts With Purchase
If your purchase included a free gift, Saks asks you to include it when returning the item.
Can You Return Opened or Used Items?
Opening a package does not by itself answer whether a return will be accepted. The merchandise must still meet Saks’ stated condition requirements, including being unworn, undamaged and unaltered, with applicable original packaging and tags.
Used or worn merchandise generally does not meet those requirements. For intimates and swimwear, applicable hygiene seals must remain attached. If an item arrived damaged or defective, contact Saks Customer Care for help before treating it as an ordinary return.
Exceptions and Non-Returnable Items
The following items cannot be returned or exchanged under Saks’ published policy:
- Final sale merchandise
- Gourmet items
- Monogrammed items
- Personalized items
A discount alone does not tell you whether an item is final sale. Check the item’s listing and purchase information for its specific terms before ordering.
Some eligible items also have special conditions. For example, a dress with a required garment tag cannot be returned once that tag is removed, and applicable hygiene seals must remain attached to intimates and swimwear.
How to Return an Item to Saks
You can return eligible merchandise at a Saks Fifth Avenue store or start a return through Saks’ online returns process.
Before choosing a method, check the item’s condition, locate your proof of purchase and confirm that you are within the applicable return window.
Returning an Item in Store
- Bring the eligible item to a Saks Fifth Avenue store.
- Bring your store receipt or online order number, as applicable.
- Make sure the item has its original tags and applicable packaging.
- Present the return to a store associate.
Saks does not charge a return shipping fee for returns presented in store. If you need an exchange, a Style Advisor can help you find an alternative.
Returning an Item by Mail
- Start the return using Saks’ online returns form.
- Follow the instructions for your order and obtain the available return label or QR code.
- Pack the eligible items securely, including any applicable original packaging and free gift with purchase.
- Remove old addresses and barcodes from the package.
- Include only items from the same order in the package.
- Drop off the package using the method shown in your return instructions.
- Keep your drop-off receipt and tracking information until the return and refund are complete.
Saks generally deducts a $9.95 return shipping fee from the refund for each mailed return.
Where to Drop Off a Mailed Return
If you use a QR code, bring the package to a FedEx location or participating partner location. Do not put a QR-code return in a drop box.
If you print a return shipping label, Saks says you can use a FedEx location, a participating partner location or a FedEx drop box.
For mailed returns from Guam, Puerto Rico or an APO/FPO address, Saks provides a USPS return label and directs customers to drop the package off at a USPS location.
Saks’ published policy says international returns are not supported.
What Do You Need to Make a Return?
Saks requires proof of purchase and asks customers making an in-store return to have their store receipt or order number handy.
For an online order, your order number is available in your shipping confirmation email or order history. If the item was a gift, the order number can be found on the gift note inside the package.
Bring the merchandise with its original tags and applicable packaging, along with any free gift that came with the purchase.
Can You Return an Item Without a Receipt?
Saks requires proof of purchase, but a paper store receipt is not the only order information it identifies. If you purchased online, look for the order number in your shipping confirmation email or order history.
If you cannot find a receipt or order number, contact Saks Customer Care or your local store for assistance. The published policy does not guarantee a return without proof of purchase or specify a general receiptless store-credit option.
Return Shipping Fees and Other Charges
Saks deducts $9.95 from the refund for each mailed return. Returns presented in a Saks Fifth Avenue store do not incur a return shipping fee.
If you return multiple items at the same time, Saks says the $9.95 fee is deducted once. If you return items at different times, the fee may be deducted for each separate return request. Only items from the same order should be included in one package.
Are Original Shipping Charges Refunded?
No. Saks says shipping charges from the original order are not refundable. These are separate from the $9.95 fee deducted for a mailed return.
Refund Methods and Processing Times
Saks generally credits an eligible refund to the original method of payment. The retailer asks customers to allow 7 to 10 days for return processing.
That processing period should not be confused with shipping time. Keep your carrier tracking information and watch for Saks’ email confirming that the return has been processed and the refund is being issued.
If you paid with a gift card or used more than one payment method, keep the original gift card—even if its balance is zero. Saks says refunds are generally credited to the original payment method and recommends contacting Customer Care with questions.
Returns Involving Promotional Gift Cards
Returning or canceling items can affect the value of a digital promotional gift card. Saks says the promotional amount may be reduced, potentially to $0. If you have already used the promotional gift card, the value used may be deducted from your refund.
Does Saks Offer Exchanges?
Yes. Saks directs customers who want an exchange to visit a Saks Fifth Avenue store and ask a Style Advisor for assistance.
Final sale, gourmet, monogrammed and personalized items cannot be exchanged under the published policy. For a particular item or size, contact the store before visiting to discuss availability.
Damaged, Defective or Incorrect Items
If your delivered order arrives damaged, broken or defective, contact the Saks Customer Care Team through chat, text or by phone at 1-877-551-7257.
Have your order number available and explain the problem. If the wrong item arrived, contact Customer Care for instructions before sending it back. Keep the packaging and any relevant photos while the issue is being reviewed.
Do not assume that the ordinary condition rules explain how Saks will resolve an item that arrived damaged. Customer Care can advise you on the next steps for your order.
Gift Returns and Gift Card Purchases
To start a gift return, use Saks’ online returns form and have the order number ready. Saks says the order number is included on the gift note inside the package.
For a purchase paid for with a gift card, retain the original card even if its balance is $0. Saks says refunds are generally credited to the original payment method.
The published policy does not specify the refund destination for every gift-return situation. If you are the recipient and need to know where the refund will go, contact Customer Care before completing the return.
Sale, Clearance and Final Sale Returns
A sale or clearance price does not automatically mean an item is final sale. Check the item’s terms: merchandise designated Final Sale cannot be returned or exchanged.
For a discounted item that is not final sale, the standard return window and condition requirements still matter. Keep the product information and proof of purchase so you can check the terms that applied to your order.
What Happens If the Return Window Has Passed?
Saks says it cannot guarantee acceptance of a return shipped after the return window. If the deadline has passed, contact Customer Care with your order details before sending the item.
If the product has a defect, ask about any applicable manufacturer warranty or protection plan. A warranty may address a product problem under its own terms; it is separate from eligibility for a standard Saks return.
How to Track Your Return and Refund
You can check your return through the return confirmation email or use the tracking number on your FedEx receipt to follow the shipment.
Saks says it will send an email when the return has been processed and when it begins issuing the refund. Keep your drop-off receipt until the refund appears on the appropriate payment method.
If tracking shows delivery but you have not received an update after allowing the stated processing time, contact Customer Care with your order number and return tracking details.
Common Reasons a Return May Be Denied
A return may be denied if it does not meet Saks’ published requirements. Examples include:
- The item is final sale, gourmet, monogrammed or personalized.
- The merchandise is worn, damaged or altered.
- Original tags or applicable packaging are missing.
- A required dress garment tag has been removed.
- An applicable hygiene seal is missing from intimates or swimwear.
- Required proof of purchase is unavailable.
- A mailed return is shipped after the return window; acceptance is not guaranteed.
Saks also says it may restrict or refuse future transactions if it identifies an unreasonable return pattern.
What to Do If Your Return Is Denied
Ask which condition or exception caused the denial, then compare it with your order information and the item’s return terms. Gather your receipt or order number, return confirmation, tracking receipt and any relevant photos.
If you believe an item arrived damaged or was assessed incorrectly, contact Saks Customer Care and explain the circumstances. Saks says merchandise that does not meet its return criteria will be sent back with an explanation.
How to Contact Saks About a Return
For help with a return or an item that arrived damaged, broken or defective, contact the Saks Customer Care Team through chat, text or by calling 1-877-551-7257.
Keep your order number and any return tracking information nearby so you can identify the purchase and explain the issue.
Tips for a Smoother Return
- Check the item before ordering. Look for final sale and other product-specific restrictions.
- Keep tags attached. Pay particular attention to any special return tag on a dress.
- Preserve applicable hygiene seals. This matters for intimates and swimwear.
- Return the free gift. Include any gift that came with the purchase.
- Watch the deadline. Saks cannot guarantee acceptance if a return is shipped after the window.
- Keep orders separate. Include only items from the same order in a mailed return package.
- Save your tracking receipt. It helps you follow the package and investigate a delayed refund.
- Keep the original gift card. You may need it if your purchase is refunded to that payment method.
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Frequently Asked Questions
How Long Do I Have to Return Something to Saks?
Eligible returns must generally be made within 30 days of delivery. Saks cannot guarantee acceptance if a mailed return is shipped after the return window.
Can I Return a Saks Online Order in Store?
Yes. Saks accepts eligible returns at Saks Fifth Avenue stores. Bring the item and your order number, and make sure the merchandise meets the return conditions.
Are Saks Returns Free?
Returns presented in store do not incur a return shipping fee. Saks generally deducts $9.95 from the refund for each mailed return.
Can I Return an Item Without a Receipt?
Saks requires proof of purchase. For an online order, check your shipping confirmation email or order history for the order number. If you cannot locate proof, contact Saks for assistance; a receiptless return is not guaranteed.
Can I Return a Dress Without Its Tag?
If the dress has a special attached garment tag stating that it must remain on for a return, removing that tag makes the dress non-returnable.
How Long Does a Saks Refund Take?
Saks asks customers to allow 7 to 10 days for return processing. Shipping time is separate, and the retailer sends an email when it begins issuing the refund.
Can I Return a Final Sale Item?
No. Saks says final sale items cannot be returned or exchanged. Gourmet, monogrammed and personalized items are also excluded.
Does Saks Have a Holiday Return Policy?
Check the terms shown for your purchase or contact Saks Customer Care for any holiday-specific extension. Do not assume that a previous year’s holiday deadline applies to a new purchase.
Conclusion
The Saks return policy gives customers 30 days from delivery to return eligible merchandise for a refund, provided the item meets the stated condition and proof-of-purchase requirements. Final sale, gourmet, monogrammed and personalized items are excluded, while certain dresses, intimates and swimwear have additional tag or seal requirements.
Returning in store avoids the return shipping fee. If you mail your return, expect the applicable $9.95 deduction and keep your drop-off receipt until your refund is complete. Before sending anything back, check the specific item’s terms and make sure you have your order number or receipt.