The Quince Return Policy generally allows eligible items to be returned within 365 days of delivery, but the deadline alone does not determine whether a return qualifies. Item condition, product category, and payment method also matter. Most merchandise must remain unworn and unwashed, while bedding has a specific exception allowing use and washing.
This guide covers U.S. purchases. Before packing your return, identify the item in your order history, check its category restrictions, and decide whether you want an exchange, store credit, or an eligible refund to your original payment method. Taking those steps first helps you avoid choosing the wrong return option or overlooking a shorter deadline. quince.com
Quince Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| General Return Window | 365 days from delivery for eligible items |
| Standard Condition | Unworn, unwashed, undamaged, and unaltered |
| Bedding Exception | Used or washed bedding may qualify |
| Product Packaging | Keep original internal packaging and tags; a replacement shipping box is acceptable |
| Return Setup | Use the Quince account associated with the order |
| Exchanges | Available through the return process |
| Important Restrictions | Category deadlines, fees, and payment-provider refund limits apply |
These general rules do not override the exceptions below. quince.com
Return Windows and Category Exceptions
Check this table before relying on the standard window.
| Category | Deadline or Restriction | Applicable Fee |
|---|---|---|
| Stocked Furniture | 30 days from delivery; new and unused | 15% restocking fee |
| Made-to-Order Furniture | 7 days from delivery; new and unused | 15% restocking fee |
| Engagement Rings | 60 days from purchase | Other jewelry conditions apply |
| Wall Art | 30 days from receipt; like-new condition | 15% restocking fee |
| Rugs and Mirrors | Category conditions apply | $35 restocking fee |
| Made-to-Order Items, Excluding Furniture | Category conditions apply | $35 restocking fee |
| Holiday Decor | Initiate and postmark by December 23 of the purchase year | Artificial Christmas trees: $25 |
| Gold Bars | Final sale | Not returnable |
| Caviar and Wine | No returns or exchanges | Contact support for damaged or incorrect delivery |
Luggage refunds require both original product tags and the Return Tag. Customized, limited-edition, logo/private-label, and final-sale merchandise is excluded from ordinary returns. Contact support about a wrong final-sale item or confirmed manufacturing defect. The policy applicable when you purchased governs your order. quince.com
Can You Return Opened, Worn, or Washed Items?
Opening a shipping package is different from using the product. For ordinary merchandise, preserve its original condition and attached hang tags.
Bedding is the important exception: Quince permits washed or used bedding within the eligible window, without requiring its original product packaging. Underwear, swimwear, and bodysuits need tags and original packaging; Quince asks shoppers to wear their own underwear when trying them on. quince.com
Before removing labels, decide whether you are keeping the item. Photograph its condition before packing if you anticipate a question about eligibility.
How to Start a Quince Return or Exchange
Use the account connected to the email address used for your purchase.
- Sign in to your Quince account.
- Open My Orders.
- Locate the relevant purchase and select Start a Return.
- Select the items and complete the questions.
- Choose the available refund or exchange option carefully.
- Follow the packing and shipping instructions.
For an exchange, the process lets you select an offered replacement size, color, or style. Quince sends a prepaid shipping label after submission. Keep items associated with different return labels separate. quince.com
Do not improvise a destination address or assume a parcel can be handed to any carrier. Follow the instructions supplied for your particular return.
What If You Cannot Find Your Order or Receipt?
Begin with your confirmation email and check which email address you used at checkout. Then compare that address with your account login.
If the purchase remains missing, contact support before mailing anything. Have the order number, purchaser email, item description, and delivery information ready. For a gift, ask support what information it needs to locate the purchase and establish the correct refund destination.
How Long Does a Refund Take?
The original-payment refund estimate is typically seven business days after warehouse delivery and restocking, followed by additional card-posting time.
Standard store-credit processing is typically within three business days of carrier receipt, but jewelry, rugs, and made-to-order items require warehouse processing first. Store credit cannot later be converted into cash or an original-payment refund. quince.com
Your shipping time is separate from processing time. Keep the carrier receipt and tracking number until the refund is complete, and compare the refund confirmation with your payment statement.
Why Your Payment Method Matters
The product return window and the payment provider’s refund window are separate.
| Original Payment Method | Published Refund Window |
|---|---|
| Credit or Debit Card | 365 days |
| PayPal | 180 days |
| Klarna | 180 days |
| Afterpay | 120 days |
| Amazon Pay | 90 days |
After the applicable provider window, an otherwise eligible return is refunded as store credit. Therefore, waiting until near the end of the merchandise return period can change how you receive your refund. quince.com
What to Do If Your Return Is Denied
Ask support to identify the specific eligibility issue. Compare that explanation with your purchase confirmation, product conditions, and the policy applicable to the order.
Useful questions include:
- Was the correct delivery or purchase date used?
- Does the item have a category-specific restriction?
- Is required packaging or documentation missing?
- Is the issue ordinary dissatisfaction or a product defect?
- Was the correct item linked to the return request?
Keep photographs and written correspondence together. Avoid reshipping a rejected item until support gives clear instructions.
How to Contact Quince About a Return
Quince lists 888-618-9322 for calls and texts.
- Calls: Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
- Texts and chat: Daily, 8 a.m.–8 p.m. Eastern Time.
Have your order details ready so support can review the correct purchase. Contact Us
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Frequently Asked Questions
How Do I Choose Between a Refund and an Exchange?
Consider whether you want a replacement item or your money returned. Review the options shown for your order before submitting, including the refund destination and any displayed deductions.
Should I Remove Tags Before Deciding Whether to Keep an Item?
Keep them attached while deciding. Removing packaging or labels prematurely can make it harder to satisfy the applicable condition requirements.
What Should I Save After Mailing My Return?
Keep the return confirmation, shipping label, carrier handoff receipt, tracking number, and photographs of the packed contents.
What If My Refund Amount Looks Incorrect?
Compare it with your order total, discounts, return selection, and any category fees. Ask support for an itemized explanation of the difference.
What If an Item Arrives Damaged?
Photograph the item, packaging, and identifying labels immediately. Contact support before using, repairing, or discarding anything, and ask for instructions specific to the problem.
Conclusion
A successful Quince return starts with checking the rules for the exact item and order. Confirm the deadline, preserve the required condition and packaging, and review your chosen refund destination before submitting the request. Pay particular attention to category exceptions and payment-provider limits.
Keep a record of what you send and retain tracking until the return is resolved. If something is unclear—especially a missing order, damaged delivery, unexpected deduction, or rejected request—contact support with your purchase details and photographs before taking further action.