For eligible U.S. online purchases, the Party City return policy requires a return request within 14 days of delivery. Merchandise must be unused, saleable, and complete, with its original packaging and attached tags. Seasonal deadlines and product restrictions also apply.
Before starting, identify how you purchased the item. A shipped order, store pickup, local delivery, and Party City at Staples purchase can require different contacts. Keep your order confirmation available and avoid opening additional packaging while deciding whether to return something.
Party City Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Online Return Request | Within 14 days of delivery |
| Party City Return Label | $8.99 deducted if used |
| Original Shipping and Handling | Non-refundable |
| Processing After Receipt | Typically two weeks; up to four weeks September–November |
| Seasonal Merchandise | Return cutoff seven days before the holiday |
These rules come from Party City’s current U.S. returns page.
How to Return an Online Order
Email with your order number to request a label. You may alternatively purchase tracked return shipping yourself.
For a clear request:
- Identify each item you want to return.
- Explain whether you changed your mind or received a problem item.
- Ask for the return address and applicable dispatch instructions.
- Save the reply, shipping receipt, and tracking number.
Photograph the contents before sealing the parcel. Keep related messages together so you can explain any missing delivery scan or refund discrepancy.
Opened Items, Costumes, and Sale Merchandise
Specified accessories, cosmetics, undergarments, inflatables, pet costumes, and sale merchandise require unopened packaging. Shoes must be unworn and unmarked. The restrictions list also includes final-sale items; confirm eligibility before mailing those products.
A useful precaution is to check the product’s labeling before removing seals. If the item has already been opened, describe its condition honestly when requesting instructions.
Store, Staples, and Local Delivery Purchases
Online purchases are not routinely accepted in stores. Contact the originating store for pickup orders, the purchasing Staples location for Party City at Staples purchases, or DoorDash for local-delivery issues.
Use the receipt or order confirmation to identify the correct purchase channel before making a trip.
Damaged Items and Balloon Problems
Report defective or incorrect goods within 14 days of the original order date. Balloon quality concerns discovered after collection or delivery must be reported within two hours.
Photograph the issue promptly and retain the packaging. Ask whether anything must be returned before discarding it.
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Frequently Asked Questions
Can I Return Something Without a Paper Receipt?
Use your order confirmation to locate the order number, then ask customer care to identify the purchase. Do not assume missing proof automatically qualifies you for store credit.
Are Returns Free?
Budget for return shipping and check the label charge shown above before choosing your shipping method.
When Should I Follow Up About a Refund?
Check when tracking shows warehouse delivery, then compare the elapsed time with the processing period above. Include both the order number and tracking details in your inquiry.
What If My Return Is Denied?
Ask which condition caused the refusal. Provide relevant photographs, your timely request, and shipping evidence if you believe an error occurred.
Can I Exchange an Item?
Ask customer care whether an exchange is available for your specific order before purchasing a replacement.
Conclusion
Start with the purchase channel, delivery date, and item condition. Request an eligible online return promptly, check seasonal restrictions, and obtain instructions before shipping. Preserve your packaging, correspondence, and tracking evidence until the refund is resolved.