Macy’s Return Policy generally allows most merchandise to be returned within 30 days of delivery or purchase, subject to product-specific conditions. This guide covers U.S. purchases. Before returning anything, identify the seller, check whether the item is final sale, and confirm the deadline shown for your purchase.
The return method matters, too. A purchase made at a store follows a different route from an online order, while furniture, mattresses, designer merchandise, and third-party products require closer attention. Eligible holiday purchases may have an extended deadline. Having your receipt, order confirmation, or payment information ready can help Macy’s locate the transaction and determine the appropriate refund.
Macy’s Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard window | Most items: 30 days from delivery or purchase |
| Store purchases | Return to a Macy’s store |
| Eligible online purchases | Return in store or by mail |
| Store return shipping charge | None |
| Standard mail return shipping | Free for Star Rewards members; $9.99 plus applicable tax for nonmembers |
| Ordinary merchandise condition | Original condition, unworn, unaltered, tags attached; packaging where applicable |
| Final sale | Includes Last Act merchandise |
| Holiday extension | Most eligible purchases October 5–December 31, 2026: return through January 31, 2027 |
Special handling and free-shipping exclusions apply to certain home products.
Understanding Product Exceptions
The standard deadline does not cover every purchase equally.
| Product or Purchase Type | Important Exception |
|---|---|
| Burberry | 14 days from purchase; return at Macy’s Herald Square |
| Fine jewelry and watches | Inspection can take up to 14 business days before refund approval |
| Macy’s Backstage | Returns go to Backstage; jewelry and watches go to the original store |
| Cosmetics and fragrances | May be returned if they do not meet your needs |
| ReBag and Lids | Mail directly to the vendor |
| Third-party merchandise | Follow the seller return instructions |
Do not remove tags, alter clothing, or discard packaging while deciding whether to keep an item. An opened package does not automatically establish eligibility, and beauty exceptions should not be applied to other departments.
Furniture and Mattress Returns
Furniture has substantially different deadlines and costs.
| Purchase Type | Return Terms |
|---|---|
| Scheduled-delivery furniture | Contact Macy’s within 3 days of delivery; preference returns require as-new condition and carry a 15% restocking fee |
| Furniture shipped by UPS or directly from a vendor | 30 days from delivery; original condition and packaging required; 15% return fee; no store returns |
| Mattresses | One-time return or reselection within 120 days of delivery, subject to condition and brand terms |
| Mattress charges | $99 pickup fee; a 15% preference fee may apply depending on brand |
Delivery charges are nonrefundable. Mattress return or reselection arrangements must be scheduled within 14 days of the request.
For scheduled-delivery furniture arriving damaged or defective, contact Macy’s within 3 days. Macy’s may arrange service, repair, or replacement. Furniture and mattress support is available at 1-888-822-6229, with TTY assistance through 711.
How to Return an Item to Macy’s
Returning In Store
Bring the merchandise and available purchase information. Ordinary store purchases must go back to a store; eligible online orders can also be returned there.
Macy’s does not accept curbside returns. Check the product’s designated return location before transporting large or specialty merchandise.
Returning an Online Order by Mail
- Open your purchase history and start the return.
- Follow the instructions for the selected merchandise.
- Print the assigned label and return slip.
- Put the return slip inside the package.
- Use one label per box, keeping items assigned different labels separate.
- Save the carrier handoff receipt and tracking number.
You can reprint a submitted return label through My Account > Purchase History.
Can You Return Something Without a Receipt?
A missing paper receipt does not necessarily prevent purchase verification. Macy’s may locate the transaction using:
- The credit card used.
- An order number or confirmation email.
- A packing slip or shipping label.
- A gift registry number.
Both paper receipts and eReceipts are accepted. Without verifiable purchase information, store credit may be offered at the item’s lowest selling price during the previous 180 days. This is not a guaranteed refund of the amount originally paid.
Refund Methods and Processing Times
With proof of purchase, refunds generally return to the original payment method. Gifts receive store credit, and purchases involving gift cards, certificates, or rewards may also receive credit.
| Return Situation | Published Refund Timing |
|---|---|
| Ordinary in-store return | Usually processed immediately |
| Mailed return | Refund guidance allows up to 10 business days after receipt |
| Credit or debit card posting | An additional 5–7 business days may apply |
| Klarna or PayPal | Published timing is 7–10 business days |
Macy’s return-instructions page also describes typical mail processing within seven days. For planning, allow the longer period in its dedicated refund guidance, plus any bank posting time. Shipping transit occurs before processing begins.
Store credit formats differ: an EZ Exchange Card or Happy Returns Card works online or in store, while a Merchandise Only Certificate is restricted to store use.
Third-Party Seller Returns
Check the seller named in your order details before arranging a return. Start with the purchase history instructions and use Contact the Seller for problems involving seller-shipped merchandise.
Macy’s current help pages describe seller returns inconsistently: its refund guidance discusses some store-assisted shipments to sellers, while other guidance directs customers to deal with the seller. Confirm the permitted method for your particular order before visiting a store. Furniture and mattresses sold by third parties cannot be returned to Macy’s locations.
Damaged, Defective, Incorrect, or Incomplete Orders
For ordinary shipment problems, notify Macy’s within 30 days of delivery. This includes wrong merchandise, missing components, damaged goods, and orders marked delivered but not received.
Use customer-service chat or call 1-800-289-6229, TTY 711. Published hours are 8 a.m.–10 p.m. Eastern, Monday–Sunday, with possible holiday variations.
Photograph the problem and keep the packaging while requesting instructions. For missing hardware, check compartments, cushions, and the underside of the product first. Remember that scheduled-delivery furniture has the shorter reporting deadline described above.
Macy’s Holiday Return Policy for 2026
Most eligible purchases made October 5 through December 31, 2026, can be returned through January 31, 2027.
Important limitations remain:
- Last Act merchandise stays final sale.
- Items sold by Dyson and Mac Duggal retain a 30-day purchase-based deadline.
- Shipping and delivery charges are nonrefundable.
- Product-specific eligibility and return methods still matter.
A holiday deadline extends eligible return timing; it does not make excluded merchandise returnable.
Late Returns, Exchanges, and Denials
Do not assume an expired deadline will be waived. Ask support to identify the applicable deadline and whether your purchase qualifies for a documented extension.
For an exchange, confirm availability and the permitted process before returning the original item. Seller-specific products and specialty departments may require different arrangements.
If a return is refused, ask which condition caused the refusal. Recheck the receipt, seller, item condition, and final-sale designation. Keep any return authorization and tracking evidence when requesting a review. A warranty claim, where available, follows its own terms and should not be treated as an automatic return extension.
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Frequently Asked Questions
Can I Use an Electronic Receipt?
Yes. Macy’s accepts eReceipts as well as paper receipts.
Can I Mail Back a Store Purchase?
The ordinary mail return process is for online orders. Store purchases must be returned to a store, subject to specialty-product instructions.
Are All Returns Free for Star Rewards Members?
Eligible standard mail returns receive free shipping. Certain home categories are excluded, and specialty handling fees may apply.
Will My Card Refund Appear Immediately?
Processing a return and posting the credit are separate stages. Card refunds may need an additional 5–7 business days to appear.
Does the Holiday Extension Cover Last Act?
No. Last Act remains final sale during the holiday return period.
Conclusion
The most useful first check is your purchase record: identify the seller, applicable deadline, and authorized return method before packing or traveling. Keep the receipt or order confirmation together with the merchandise, and preserve any packaging needed for its category.
For mailed returns, retain tracking until the refund is complete. For large purchases, obtain instructions before arranging transport. If something arrived damaged or incomplete, report the issue promptly rather than waiting until you have decided whether to keep it. These checks help you establish eligibility and avoid sending an item through the wrong return channel.