The Hello Molly Return Policy for U.S. purchases allows eligible merchandise to be returned within 30 days of delivery, with standard returns issued as store credit. Before sending anything back, check the item’s condition and whether it was marked final sale.
This guide covers the U.S. policy. Keep your order confirmation handy, inspect your purchase before removing tags, and decide whether a drop-off or mailed return works better for you. If the item arrived faulty or incorrect, contact support before treating it as an ordinary change-of-mind return.
Hello Molly Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard Return Window | 30 days from delivery |
| Standard Return Outcome | Store credit |
| QR-Code Drop-Off | US$5; unavailable in Alaska and Hawaii |
| Standard Post Label | US$9.50 |
| Original Shipping | Not credited |
| Warehouse Processing Target | Within 7 business days of receipt; delays possible |
| Store Credit Validity | 12 months from issue |
| Final Sale | Cannot be returned or exchanged |
These are the published U.S. return terms.
What Condition Must Returned Items Be In?
Items must be unworn, unwashed, unstained, and free of perfume, with all tags attached. Shoes need their original undamaged shoebox without shipping labels; handbags need any original dust bag and packaging. Swimwear requires intact hygiene stickers.
Before packing, inspect the garment in good light. Look for makeup around the neckline, deodorant marks, and anything left in pockets. Photograph the item and its attached tags for your records.
Exceptions and Non-Returnable Items
Hello Molly excludes intimates, stockings, hair accessories, hats, earrings, personal massagers, beauty products—including self-tanners—and Undercover Style Helpers from ordinary returns. Products marked final sale are also excluded.
Check the actual product designation rather than assuming every discounted item has identical restrictions. Save the product description or order details if eligibility is unclear.
How to Return an Item to Hello Molly
Start through the Create a Return option on Hello Molly’s Returns page and follow the portal instructions.
QR-Code Drop-Off
Purchase the drop-off option, take the supplied QR code and items to the designated location, and retain confirmation. Hello Molly says repackaging is unnecessary for this service.
Standard Post
Purchase and print the label, securely package the items, cover old shipping labels, and hand over the parcel using the supplied instructions.
Do not use an address copied from an old return form. Follow the instructions generated for your current return.
Proof of Purchase and Missing Receipts
Hello Molly’s terms require proof of purchase. Keep your order confirmation, order number, and purchasing email available.
If you cannot locate the confirmation, search your inbox and account history first. Ask support to help identify the purchase before paying to send anything back.
Store Credit, Refunds, and Afterpay
Approved standard returns produce website store credit, with balances accessible through your Hello Molly account.
For Afterpay purchases, Hello Molly explicitly states that a return resulting in store credit does not remove your obligation to complete the Afterpay payments.
If you need money returned to your original payment method, request clarification before returning. Do not assume that sending the item automatically cancels a card charge or installment plan.
Damaged, Defective, or Incorrect Items
For manufacturing faults, Hello Molly asks customers to contact it promptly and provide photographic evidence before a refund can be considered.
Photograph the problem, the complete item, and its tags. For an incorrect delivery, include a picture showing what arrived alongside the order details. Ask support for the appropriate return instructions and resolution before purchasing a routine return label.
Late Returns, Denials, and Support
If eligibility is disputed, ask which requirement caused the refusal and supply your supporting records. Avoid sending a late return without instructions.
Hello Molly provides return assistance through its returns email and website contact options. Its contact page also offers Molly Bot, while noting that live support may be limited.
Keep carrier tracking or drop-off confirmation until the matter is resolved. If a mailed parcel shows delivery but the credit remains missing, provide support with that delivery evidence.
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Frequently Asked Questions
When Does the Return Period Start?
Use the order’s delivery date when checking the standard deadline.
Can I Return a Dress After Wearing It?
Ordinary returns require unworn merchandise. Wearing a dress to an event does not meet that condition.
Should I Remove Tags Before Trying Something On?
Keep them attached while deciding whether to keep the purchase.
Does Returning an Afterpay Purchase Stop Installments?
A store-credit return leaves the remaining Afterpay payments due.
What Should I Do Before Returning a Faulty Item?
Document the fault and contact support before dispatch.
Conclusion
Check eligibility before paying for a return, preserve the item’s condition, and keep proof of purchase and handoff. Make sure you understand whether the proposed resolution is store credit or a separately approved refund. For faults, incorrect deliveries, missing credit, or disputed eligibility, send support clear photographs and order records so it can assess the specific problem.