The Cider Return Policy gives U.S. online shoppers 14 days after receiving every item in an order to request a return, followed by 7 days to mail the package. Eligible items must meet Cider’s condition requirements, and several exclusions apply.
A prepaid return label does not mean the return is entirely free: Cider deducts a $3.99 restocking fee per parcel, and customers pay shipping for a second or subsequent return from the same order. Before starting, check the item’s eligibility, gather everything you want to return, and distinguish an ordinary fit-related return from a damaged or incorrect delivery.
Cider Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Request Deadline | Within 14 days after receiving all items in the order |
| Mailing Deadline | Within 7 days after submitting the request |
| Condition | Unworn, original condition, original packaging, and attached tags |
| Return Cost | $3.99 restocking fee per parcel; additional shipping costs for subsequent returns from the same order |
| Exchanges | Return and reorder |
| Main Exclusions | Final Sale, panties, and accessories except scarves |
These rules cover Cider’s published U.S. online return process.
Understanding the Cider Return Policy
Keep two separate deadlines in mind: the deadline to submit your request and the deadline to hand over the parcel.
For a split shipment, Cider starts the request period when the final shipment arrives and instructs customers to wait until then before applying. Save the delivery confirmations so you can explain the timing if your account shows a problem.
Item Condition and Non-Returnable Products
Washed, worn, or altered garments do not qualify. Swimwear requires fully intact hygiene stickers. Orders paid entirely with Store Credit become final sale and cannot be returned or refunded.
Before packing, check:
- Whether the product or order carries a Final Sale designation.
- Whether every tag and required hygiene sticker remains intact.
- Whether the item has been washed or altered.
- Whether you have included the original packaging.
Opening a delivery package is different from wearing or washing its contents. Assess eligibility against the actual condition requirements before submitting the request.
How to Return an Item to Cider
Start through the order account rather than mailing an unsolicited package.
- Sign in to the Cider app or website with the email used for the purchase.
- Open Orders, select the purchase, and choose Return Items.
- Select the items and follow the instructions.
- Use the supplied label or authorized return address.
- Retain your shipping receipt and tracking details.
Cider requires advance authorization and warns against using the sender’s address printed on the original parcel.
What If You Cannot Find Your Order?
Gather your confirmation email, order number, and purchasing email address before contacting support. An account-access problem should be resolved before shipping anything; sending a parcel without an identifiable return request creates an avoidable problem.
Can You Return an Online Order In Store?
The published process described here is a mail return process. Obtain confirmation from Cider before attempting a store return or applying these terms to a physical-store purchase.
Refunds, Fees, and Exchanges
Refunds generally go to the original payment method. Cider lists 7–10 days after warehouse arrival for processing, with a possible additional 3–5 days during high volume. Payment-provider posting can take longer. Original shipping is generally nonrefundable.
Compare the refund notice with your original order and any stated deductions. Keep the distinction between:
| Stage | What to Check |
|---|---|
| Return Transit | Whether tracking shows warehouse delivery |
| Retailer Processing | Whether Cider has issued the refund |
| Payment Posting | Whether the payment provider has credited it |
For a different size or color, consider availability before deciding when to reorder. A replacement purchase and the original return are separate transactions.
Damaged, Incorrect, or Missing Items
Contact customer service directly for wrong or missing items, delivery damage, or quality problems; Cider’s return application specifically directs these cases to support. Photograph the issue and preserve the packaging while seeking instructions.
Cider’s terms require delivery-loss or delivery-damage claims within 14 days of receipt or expected receipt. For a validated claim, Cider may replace the affected item or reimburse it under the stated conditions. This reporting deadline is separate from the ordinary return procedure.
Late Returns and Return Denials
Do not assume that contacting support automatically extends a deadline. If a request is refused, ask which condition caused the refusal and provide the relevant order, delivery, or shipping evidence.
For a quality complaint, explain the defect clearly rather than describing it only as an unwanted purchase. Cider’s terms address products with quality problems or products that do not match their descriptions through its return policy.
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Frequently Asked Questions
Does the Return Period Start When I Place the Order?
No. It starts after all items in that order have arrived.
Are Cider Returns Free?
A prepaid label can still involve the per-parcel restocking deduction. Subsequent returns from the same order also involve customer-paid shipping.
Can I Return Swimwear?
Eligible swimwear must satisfy the general conditions and retain fully intact hygiene stickers.
Can I Exchange an Item?
Cider directs customers to return the original item and place a new order.
Does Carrier Delivery Mean My Refund Is Complete?
No. Warehouse delivery, return processing, and payment-provider posting are separate stages.
Conclusion
The most useful approach to a Cider return is to check eligibility before submitting the request, keep both deadlines visible, and prepare all unwanted items together. Preserve tags, packaging, authorization emails, and proof of mailing. For damaged or incorrect deliveries, contact support with clear evidence before sending anything back. Finally, track the parcel and the refund separately so you know whether a delay concerns delivery, warehouse processing, or payment posting.