The Maurices return policy allows returns anytime with an original receipt or order number, subject to eligibility restrictions. This guide covers U.S. purchases. Before choosing a return method, check the item’s condition, whether it is final sale, and how you paid. Those details can affect both acceptance and the refund you receive.
Maurices Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard Window | Anytime with a receipt or order number |
| Missing Both | In-store merchandise credit at the current price |
| Online Purchases | Return in store or by mail |
| Store Purchases | Return in store; warehouse returns unavailable |
| Prepaid Mail Label | $6.95 deducted from the refund |
| Exchanges | Available in stores; unavailable through the warehouse |
| Main Exclusions | All evsie items; panties without tags; swimsuits without hygienic liners |
| Condition Restrictions | Visibly worn or damaged merchandise may be refused |
These rules remain subject to Maurices’ fraud and abuse restrictions.
Understanding the Maurices Return Policy
There is no published standard countdown from purchase or delivery. However, an unlimited timeframe does not guarantee acceptance regardless of condition. Preserve proof of purchase and inspect the item before taking it back.
For an older purchase, start by finding its receipt or order confirmation. Avoid assuming that an item’s age alone makes it ineligible.
How to Return an Item to Maurices
Returning In Store
Bring the merchandise and purchase documentation to a Maurices location. For online purchases, bring the original packaging as instructed. Check order emails, account history, the package label or an included packing slip to locate the order number.
Returning an Online Purchase by Mail
Use the Expedited Returns Portal accessible through Maurices’ customer-service section:
- Enter the order information.
- Select the merchandise being returned.
- Download and print the prepaid label.
- Package the items, using original product packaging where possible.
- Follow the label’s shipping instructions.
Keep a photograph of the label and proof of carrier handoff. These records can help resolve a missing package.
Refund Methods and Processing Times
Your payment method can make the choice between store and mail especially important.
| Payment Method | Store Return | Warehouse Return |
|---|---|---|
| Afterpay | Merchandise credit only | Refund processed through Afterpay |
| PayPal | Refund to the debit or credit card linked to PayPal | Refund to the PayPal account |
Send Afterpay merchandise to Maurices rather than Afterpay. Maurices notifies the payment provider about the return.
The published return instructions do not establish a comprehensive refund timetable or explain every payment type. Ask customer service to confirm the destination and expected timing for your transaction before proceeding.
For mailed returns, distinguish carrier delivery from refund processing and bank posting. A delivered tracking status alone does not establish that the refund is complete.
Return Shipping Fees and Other Charges
The prepaid-label deduction covers return transportation. It is separate from the delivery charge paid when ordering.
Maurices’ published return instructions do not clearly establish whether original shipping charges are refundable or provide a comprehensive restocking-fee schedule. Confirm these details if they affect your decision.
For a size change, consider an in-store exchange. The warehouse cannot perform direct exchanges; an online replacement requires a return and separate order, with shipping and handling applying to the new purchase.
Opened, Used and Final-Sale Items
Before returning clothing, inspect its condition and any hygiene protection. Trying something on should not be treated as permission to wear it repeatedly and return it afterward.
Check the product description, receipt and purchase terms for restrictions. A discounted price alone is not enough information to determine eligibility. For evsie merchandise, the published exclusion applies to both refunds and exchanges.
Damaged, Defective or Incorrect Deliveries
Contact customer service before mailing merchandise that arrived damaged, defective or incorrect. Explain that the problem existed on arrival and ask for the appropriate return instructions.
Useful information to gather includes:
- The order number and item description.
- Photographs of the problem and packaging.
- Whether you want a replacement or refund.
- Any return-label instructions already received.
Ask whether the ordinary label deduction applies to your situation. The public return page does not specify a separate reporting deadline or guaranteed fee waiver for these problems.
Gift Returns and Gift Card Purchases
For a gift, ask the purchaser for documentation before visiting a store. Confirm the refund destination if you want to avoid crediting the purchaser’s payment account.
Maurices’ gift-card terms state that gift cards cannot be redeemed for cash except where required by law. That restriction does not, by itself, explain how returned merchandise originally purchased with a gift card will be refunded. Confirm that transaction separately.
What to Do If Your Return Is Denied
Ask which eligibility condition caused the refusal. Gather any missing documentation and request clarification from customer service if the reason remains unclear.
For assistance, call 1-866-977-1542 or use Maurices’ official live chat. Published chat hours are 9 a.m.–9 p.m. Central Time Monday through Friday and 9 a.m.–7 p.m. Central Time Saturday and Sunday.
Have your order details, photographs and any shipping receipt ready. For a delayed refund, ask whether the return has been received, processed or refunded so you know which stage needs attention.
Read Next
Explore more helpful guides from this category.
Frequently Asked Questions
Does Maurices Have a 30-Day Return Limit?
Its published standard policy specifies anytime returns with purchase documentation, subject to restrictions.
What Happens Without a Receipt?
Look for the order number first. Without either form of proof, the store policy provides current-price merchandise credit.
Can I Mail Back a Store Purchase?
No. Take it to a store rather than the online warehouse.
Can I Return evsie Clothing?
No. The published policy makes all evsie merchandise final sale.
Does Maurices Offer Online Exchanges?
The warehouse does not exchange items. Use a store or return and reorder.
Can I Get an Afterpay Refund in Store?
Store returns receive merchandise credit. Choose the warehouse route for an Afterpay account refund.
Conclusion
Start your Maurices return by locating proof of purchase, checking the item’s eligibility and deciding where you want the refund to go. Payment-specific rules make that last step particularly useful for Afterpay and PayPal purchases.
Before shipping, confirm any unresolved charges and keep the label, tracking number and handoff receipt. If merchandise arrived with a problem, document it and obtain instructions before sending it back. Clear purchase records and the correct return route will give customer service the information needed to address your request.