DICK’S Sporting Goods generally allows eligible U.S. merchandise returns within 90 days of purchase for store purchases or the original shipment date for online orders. The retailer must receive the return within that period; sending a package on the last day is insufficient. Products generally need to be clean and resalable, and category restrictions can override the standard window.
Before returning anything, identify the product category, purchase channel, and payment method. Those details can affect where you return it and whether you receive money back, a gift card, or store credit.
DICK’S Sporting Goods Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard Window | 90 days for most eligible purchases |
| Online Deadline Starts | Original shipment date |
| Store Deadline Starts | Purchase date |
| Warehouse and Going, Going, Gone! | 30 days on most products |
| No Valid Proof of Purchase | Valid ID required; lowest-selling-price store credit |
| Gift Receipt | Gift card or even exchange |
| Original Online Shipping Charges | Nonrefundable |
These rules remain subject to product exclusions and return approval.
Return Windows and Product Exceptions
| Product or Purchase | Applicable Restriction |
|---|---|
| Opened Hyperice and Theragun products | 30-day policy; refurbished products excluded |
| Pre-owned, demo, refurbished items, and Nike Adapt shoes | Seven-day exchange provision, subject to approval and condition requirements |
| Electronics | Original packaging, manuals, parts, and accessories required |
| Baseball and softball bats | Must be unused |
| Bikes | Generally nonreturnable; limited 24-hour size/color inspection exception |
For bikes, the exception requires an unused bike with all original labels and tags. The clock begins at purchase, pickup, or delivery, depending on fulfillment and assembly arrangements. Riding the bike disqualifies it from this inspection exception.
Non-Returnable and Sealed Products
Final-sale exclusions include trading cards, customized or special-order merchandise, autographed collectibles, fuel-powered products, airbeds, and gift cards.
Opening packages or breaking factory seals prevents returns of specified products, including football helmets, electric scooters and bikes, face coverings, mouthguards, ice rinks, portable lavatories, and WHOOP trackers.
Special Fitness Equipment
Peloton cardio equipment follows a separate process: contact Peloton within 30 days of delivery; for equipment delivered more than 30 days ago but purchased less than 90 days ago, use a DICK’S store.
NordicTrack Ultra 1 treadmills require a separate concierge inspection and authorization process. Published terms specify substantial shipping and restocking deductions; obtain the applicable charges before proceeding. Rapsodo products are currently designated for in-store returns on DICK’S policy page.
How to Return an Item
In-Store Returns
Bring the merchandise, purchase documentation, and original payment card where available. Eligible online purchases can also be returned in store. Store purchases cannot be returned by mail.
Mail Returns and Shipping Costs
For eligible online purchases, follow the online return instructions to generate a label. DICK’S pickup guidance advertises free mailed returns on most purchases, so confirm your order’s eligibility before paying postage independently.
Repack securely, include required components and return paperwork, and retain tracking. If choosing your own carrier, pay the shipping cost; cash-on-delivery packages are not accepted. Freight returns require customer-service coordination and may involve return shipping charges.
Receipt Requirements and Refunds
Accepted purchase evidence includes an order number, confirmation email, receipt, packing slip, or return barcode. Customer service may recover a missing receipt. Without valid purchase evidence, approved returns require ID and receive store-only credit at the lowest selling price.
Most qualifying refunds follow the original payment method. However, PayPal, Affirm, Afterpay, Klarna, certain other gift cards, and mixed-payment purchases generally receive a DICK’S gift card. Some marketplace purchases, including Instacart, receive store credit.
Gift-card-funded orders generally refund to that gift card. ScoreCard Rewards or coupons can reduce the refund amount.
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Frequently Asked Questions
How Long Does a Refund Take?
In-store original-payment refunds can take up to 14 business days. Mailed returns usually take two to three weeks after receipt to issue credit; transit comes first.
Can You Return Opened Shoes or Clothing?
DICK’S may accept otherwise eligible items that were tried on or tested if clean and in good condition. Acceptance is conditional.
Does DICK’S Offer Exchanges?
Eligible store and online purchases can be exchanged in store; online-only products are excluded. For remote exchanges, return the item and contact support about reordering at the original price.
What About Damaged Merchandise?
DICK’S states damaged returns are accepted online or in store within its 90-day policy. Confirm special-category handling before shipping restricted equipment.
What If a Return Is Refused or Late?
Ask which eligibility requirement failed and gather purchase evidence. Contact DICK’S at 1-877-846-9997 or through official chat. For repairs, ask about manufacturer or authorized-service options; an expired return window does not establish warranty coverage.
Conclusion
Check the deadline, product restrictions, and refund destination before starting a return. Keep your purchase evidence and every shipping or handoff confirmation. For equipment with special handling requirements, confirm the correct return channel and potential deductions first. These checks help prevent an avoidable shipping expense or an unexpected store-credit refund.