The Altar’d State Return Policy offers a lifetime return window on eligible merchandise under its Fashion & Bedding policy. However, furniture and other home furnishings have a separate 30-day return period from receipt, with condition requirements and return charges. Knowing which category your purchase belongs to is essential before arranging a return.
This guide covers U.S. purchases and explains how to choose the correct return method, prepare your proof of purchase, understand potential deductions, and resolve problems. Before sending anything back, identify the product category and whether you want a refund or exchange.
Altar’d State Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Eligible fashion and bedding | Lifetime return window |
| Furniture and home furnishings | Within 30 days of receipt; new and unused |
| Retailer-provided mailed return label | $8.95 deduction for applicable returns |
| Eligible exchanges | No exchange fee; stock availability applies |
| Bedding, pillows, and throws | No in-store returns or exchanges |
| In-store credit-card refund | Bring the original card; otherwise, store credit |
| Larger home returns | Category or delivery-based charges apply |
These rules come from Altar’d State’s Shipping & Returns policy and FAQs.
Understanding Eligibility and Item Condition
A lifetime return window concerns timing; it does not mean every product qualifies regardless of condition. Altar’d State expressly excludes used bedding, and its home-furnishing rules require new, unused merchandise. Installed lighting, made-to-order items, store floor samples, gift cards, and final-sale merchandise are excluded under the published home-return terms.
Before washing, altering, installing, or continuing to use an item you may return, ask Guest Services whether that action affects eligibility. Keep available tags, accessories, and packaging together while you obtain instructions.
Can Opened Home Items Be Returned?
The home-furnishings FAQ allows opened items without all original packaging, subject to the applicable condition rules.
For a fragile or bulky item, ask how to package it safely before handing it to a carrier.
How to Return an Item to Altar’d State
Choose the return route before packing your purchase.
Returning an Item In Store
Eligible online purchases can be returned to an Altar’d State store. Bring the order confirmation and original credit card when seeking a refund to that card. Bedding, pillows, throws, and home furnishings cannot be returned in store.
Save the return receipt until you have checked the resulting refund or credit.
Returning an Item by Mail
Use Start a Return or your account’s Purchase History, referencing the Ecomm Order ID. The FAQs provide a separate label route for purchases made in store or through Instagram or Facebook.
Follow the instructions generated for your purchase, check the selected items, and retain proof of carrier handoff.
Returning Large Home Furnishings
Contact Home Guest Services before arranging shipment. Doorstep and White Glove returns require pickup coordination; UPS returns require you to package and ship the item.
Confirm the collection arrangements and expected deduction before proceeding.
Return Shipping Fees and Other Charges
| Return Category | Published Charge |
|---|---|
| Small items, bedding, pillows, throws, and lighting | $8.95 |
| UPS home items, rugs, and small furniture | 10% of product cost |
| Doorstep items | $79 |
| White Glove items | $149 |
Altar’d State lists these charges in its home-return terms.
Ask Guest Services which category applies if your order contains several types of merchandise. Request a breakdown distinguishing the merchandise refund, return charge, and original delivery charge before approving an expensive return.
Proof of Purchase and Missing Receipts
Altar’d State asks for proof of purchase and says Guest Services can help locate a purchase when that information is missing.
Start by finding your confirmation email, packing slip, or account order record. If you cannot find one, gather the approximate purchase date, store location, item description, and available transaction information before contacting support.
Do not assume a missing receipt automatically produces cash, store credit, or a particular refund value. Ask support to confirm the outcome after identifying the transaction.
Refund Methods and Processing
| Situation | What to Expect |
|---|---|
| In-store return without the original credit card | Store credit |
| Klarna purchase | Refund processed to the Klarna account |
| Eligible furniture, rug, or mirror return | FAQ says refund issued upon receipt |
| Home-furnishing delivery charges | Shipping and handling are not refundable |
These distinctions appear in the retailer’s return instructions and FAQs.
When following up, distinguish three stages: transportation back to the retailer, return processing, and payment-provider posting. Provide your order number and tracking information, then ask which stage remains outstanding.
For gifts, gift-card payments, or split payments, confirm the refund destination before completing the return.
Exchanges, Sale Items, and Holiday Purchases
For mailed fashion exchanges, identify the requested replacement in the item’s comment box. If unavailable, Altar’d State issues a refund instead. Home furnishings are not eligible for direct exchanges. The fashion holiday policy remains the same year-round, including sale items.
Check the individual item’s sale designation before relying on general sale guidance. A discount and a final-sale restriction should be evaluated separately.
Damaged, Defective, or Incorrect Items
The home policy provides replacement or refund assistance at no additional cost for merchandise arriving damaged or defective.
Photograph the item, packaging, and shipping label, and contact support before arranging your own shipment. For an incorrect fashion item, describe the mismatch and request instructions rather than selecting an unrelated return reason.
What to Do If a Return Is Denied
Ask which eligibility condition caused the refusal. Then compare the item category, purchase record, condition, and requested return method.
If the explanation appears inconsistent with your purchase details, contact Guest Services with those records and request clarification. Obtain further instructions before paying for another shipment.
For home purchases approaching the deadline, contact support promptly rather than assuming that an initial inquiry preserves return eligibility.
How to Contact Altar’d State About a Return
- Fashion Guest Services: 1-800-284-7348.
- Altar’d State Home Guest Services: 1-844-495-1987.
The retailer lists these numbers for customer assistance.
Have your order details, item description, photographs where relevant, and any return tracking ready.
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Frequently Asked Questions
Does Every Product Have a Lifetime Return Window?
No. Identify whether your purchase falls under Fashion & Bedding or the separate home-furnishings terms before choosing a deadline.
Can I Mail Back a Store Purchase?
Yes. Use the specific store-purchase return route described above.
Are All Returns Free?
No. Review the applicable label or home-return charge before proceeding.
Can I Return Bedding to a Store?
No. Arrange the appropriate shipping return instead.
What If I Lost My Receipt?
Ask Guest Services to help locate the purchase, using any available transaction details.
Can I Exchange Furniture?
The home policy does not offer direct exchanges. Contact Home Guest Services about the appropriate return or damaged-item process.
Conclusion
The key to using the Altar’d State Return Policy is identifying your product category first. Eligible fashion and bedding follow a different timing framework from furniture and other home furnishings. Return methods, charges, and exchange availability also depend on what you purchased.
Gather your purchase details before starting, confirm any expected deductions, and retain the return receipt or tracking record. For large items, uncertain eligibility, missing proof of purchase, or damaged deliveries, obtain instructions from the appropriate Guest Services team before shipping anything back.