The Vuori return policy covers eligible purchases made directly through its website and retail stores. For mailed returns, eligible merchandise must reach Vuori within 120 days of purchase. Amazon Pay purchases have a shorter deadline for refunds to the original payment method. This guide covers United States purchases.
Before starting, check your purchase date, seller, payment method, and whether the item was marked Final Sale. Those details determine the applicable deadline, return channel, and refund destination.
Vuori Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard Deadline | Mailed returns must arrive within 120 days of purchase |
| Amazon Pay | Original-payment refund within 90 days; Vuori gift card afterward through day 120 |
| Condition | Original condition, unless defective |
| Proof | Valid proof of purchase required |
| Online Orders | Return through the portal or an eligible U.S. Vuori store |
| Store Purchases | Return to a U.S. Vuori store |
| Return Shipping | Free using Vuori’s return process |
| Original Shipping | Nonrefundable |
| Online Refund Processing | Within two business days after receipt |
| Exchanges | Return and reorder; no direct exchanges |
| Final Sale | No return, exchange, or store credit |
These rules have different scopes: the warehouse receipt deadline applies to mailed returns, while store returns are completed at the store.
Item Condition, Sale Items, and Final Sale
Items must be in original condition unless defective. If you have worn or tested the gear and are dissatisfied, contact support for assessment rather than assuming automatic acceptance.
Ordinary sale items remain eligible; Final Sale items do not. Check the product page, checkout details, and receipt. Vuori warns that mistakenly mailed Final Sale merchandise may not be returned to you.
How to Return an Online Order
Returning by Mail
Use the Vuori Return Portal:
- Enter your order number and checkout email.
- Select the merchandise and return reasons.
- Choose a printed label or printerless USPS option.
- Submit the request and package the items.
- Hand the parcel to USPS following the supplied instructions.
With the printerless option, USPS prints the label from your return code. Vuori says the return begins with USPS even if the label displays UPS. Ship separate orders separately using their corresponding labels and return authorizations.
Reuse suitable shipping packaging rather than the thin paper wrapping around the clothing. Keep your handoff receipt and tracking details until the refund is resolved.
Returning an Online Order In Store
U.S.-shipped online orders can be returned at a Vuori owned and operated U.S. store. Bring your order number.
Check the store locator carefully: an authorized retailer carrying Vuori products is different from a Vuori-operated store.
Returning a Store Purchase
Take merchandise purchased at a Vuori retail store to a U.S. Vuori retail location. The online return instructions direct store purchases back to stores rather than through the website’s mail-return workflow.
Proof of Purchase and Missing Receipts
Valid purchase evidence is required; an order confirmation number or gift receipt can qualify. Losing a paper receipt therefore does not necessarily leave you without usable proof.
For an online purchase, search your email for the confirmation and order number. The mail-return portal also requires the email used at checkout. For an online order returned in store, bring the order number.
If you cannot identify the purchase, contact support before shipping anything. Do not assume that an unidentified item automatically qualifies for merchandise credit.
Return Shipping and Refund Processing
Vuori pays return shipping through its prepaid return process. Track the return through Narvar and retain proof that USPS accepted the parcel.
For online returns, Vuori processes refunds within two business days after receiving the package. Transit time comes before that processing period; it is not included in the two business days.
Original delivery charges are not refunded. If the refund is missing 10 business days after delivery to Vuori, contact support.
Gift Card and Split-Payment Refunds
| Payment or Return Situation | Refund Allocation |
|---|---|
| Online order paid entirely by Vuori gift card | Back to that gift card |
| Online order paid partly by gift card | Other payment method first, up to its original charge; remainder to gift card |
| Retail split-payment refund | Gift card first, up to its original contribution; remainder to other payment method |
An online order returned in store may follow the retail allocation. Store refunds may also appear as a reduced original transaction rather than a separate credit.
Exchanges, Gifts, and Gift Cards
Vuori does not offer direct exchanges. Return the unwanted item and place another order for the replacement. Check replacement availability before deciding when to reorder.
For a gift, locate the gift receipt or gift-order email before requesting instructions. Vuori’s gift checkout can send the recipient an order number and return information.
Returning merchandise bought with a gift card differs from returning the card itself. Vuori gift cards are nonrefundable and cannot be redeemed for cash except where required by law.
Purchases From Other Retailers
For Vuori merchandise bought from an authorized retailer, follow that seller’s return policy. Do not assume Vuori’s direct-purchase terms apply because the garment carries its brand.
Identify the original seller before visiting a store or creating a return request.
Damaged Items, Late Returns, and Return Problems
The online portal includes a defective-product return reason. If merchandise arrives damaged, incorrect, or incomplete, contact support with the order information and photographs so the appropriate remedy can be assessed. Vuori’s contact form supports product-photo uploads.
After the deadline, request an assessment rather than assuming eligibility. Likewise, if a return is refused, ask which condition caused the refusal and provide the receipt, order details, or tracking evidence that addresses it.
A portal selection problem does not always indicate a product rejection: Vuori lists undelivered orders, expired return eligibility, and store purchases among reasons items may be unavailable for selection.
Membership and Holiday Considerations
V1 Community purchases can be returned under Vuori’s return policy. Eligible returns made within the annual membership are reflected in that year’s savings allowance; Vuori aims to update the allowance within 48 hours of receipt.
For holiday purchases, check the terms shown when buying. Do not build your plans around an extension unless Vuori expressly confirms one for the purchase.
How to Contact Vuori About a Return
Call or text (844) 880-5355, or use the official help center’s contact form. Phone support is listed Monday through Friday, 8 a.m.–5 p.m. PST. Have your order number and any return tracking ready.
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Frequently Asked Questions
Can I Return an Online Order to a Vuori Store?
Yes. Bring the order number to a Vuori-operated U.S. store for an eligible U.S.-shipped order.
Can I Mail Back Something Bought In Store?
Vuori’s published instructions direct retail purchases to U.S. Vuori stores. Contact support if that is impractical.
Are Vuori Returns Free?
Return shipping is covered when using Vuori’s prepaid process.
Do I Need a Printer?
No. Choose the printerless USPS option and present the supplied return code for label printing.
Can I Combine Different Orders in One Return Package?
No. Use separate parcels and the matching return labels and authorizations for each order.
Can I Exchange for Another Size?
Vuori’s process is to return the original and order the desired size separately.
Conclusion
The practical starting point for a Vuori return is your purchase record: identify the seller, payment method, item status, and purchase date before choosing a return channel. Use the portal for an eligible online mail return or bring the order details to an appropriate Vuori store. Keep separate orders in separate packages and save tracking evidence until the refund is settled. If the item is defective, the portal cannot identify the purchase, or the refund does not appear, provide support with the relevant order details so it can investigate.