Bloomingdale’s accepts most saleable merchandise within 30 days of receipt, with proof of purchase, for a refund to the original payment method. This guide covers U.S. purchases. Items generally must remain unused, unworn, and undamaged, with their original tags and packaging.
Before returning anything, check its category and seller. Designer merchandise, pre-owned luxury goods, furniture, mattresses, and area rugs have special requirements. Some products are final sale, while certain baby products and appliances must remain unopened. Online purchases generally offer mail or store returns, but third-party merchandise must ultimately go back to its seller. Choosing the correct return route helps avoid delays and unexpected charges.
Bloomingdale’s Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard Return Window | Most merchandise: 30 days from receipt |
| Required Condition | Unused, unworn, undamaged; original tags and packaging |
| Standard Refund | Original payment method with proof of purchase |
| Online Return Methods | Mail or a Bloomingdale’s store, subject to exceptions |
| Online Return Shipping | Free through the eligible return process |
| Without Proof of Purchase | Store merchandise credit may be available |
| Outlet Restriction | Outlets cannot accept full-line store or online purchases |
| Special Categories | Designer goods, pre-owned luxury, furniture, mattresses, rugs, and third-party merchandise |
Category-specific conditions override the general rule.
Return Windows by Product Category
| Category | Deadline or Special Rule |
|---|---|
| Most merchandise | 30 days from receipt |
| CHANEL handbags, accessories, ready-to-wear, and women’s shoes bought in store | 14 days from purchase; markdowns are nonreturnable |
| myGemma and pre-owned fine jewelry | 14 days from store purchase or online delivery |
| Area rugs | 14 days after delivery |
| Furniture | Initiate within 3 days of delivery |
| Mattresses | 365-day reselection program with fees |
Store-bought rugs must return to their original location. Gucci, REBAG, Saint Laurent, and trunk-show purchases also have specific return-location requirements; confirm the designated location before traveling.
Opened Items, Used Merchandise, and Final Sale
Opening packaging does not automatically make an item eligible for return. The general condition requirements still apply.
Listed baby products—including strollers, car seats, highchairs, playpens, bouncers, changing tables, dressers, cribs, and bassinets—must be unused, unopened, and sealed in their original packaging. Food processors and LYMA products have the same restriction.
Final-sale exclusions include “The Final Offer” merchandise, altered or personalized products, food and beverages, sexual wellness products, and breast pumps under the general policy. However, seller-specific guidance permits unopened breast-pump returns in original packaging; verify the seller before proceeding.
Return any accompanying gift with purchase, too. Otherwise, its value may be deducted or the return refused.
How to Return an Item to Bloomingdale’s
Returning an Online Purchase In Store
Bring the eligible merchandise and available purchase documentation to a Bloomingdale’s store. Avoid Outlet locations, which cannot process these returns. For designer items, confirm whether a designated boutique or original purchase location is required.
Returning an Online Purchase by Mail
Start through the Return Center for website or app purchases. Select the relevant order and follow its return instructions.
If offered, choose “Label-Free at The UPS Store.” Package the merchandise, include the original packing slip if available, and present the emailed QR code at The UPS Store. Label-free service still requires packaging. Keep the handoff receipt and tracking details until the refund arrives.
Can You Return an Item Without a Receipt?
A store can issue merchandise credit based on the lowest selling price during the previous 180 days when no receipt or proof of purchase is available. You must provide your name, phone number, and address.
That pricing lookback is not a 180-day return window. Bring available documentation so the purchase and applicable deadline can be checked.
Return Fees and Refund Processing
Eligible online returns are free through Bloomingdale’s return process. Original shipping and handling charges are not refundable.
| Return Route | Refund Timing |
|---|---|
| Store-processed return | Issued immediately after processing; allow 3–5 business days for bank posting |
| Standard mailed return | Usually issued within 5–10 days after receipt, plus 3–5 business days for bank posting |
| Fine jewelry | Inspection can extend processing |
Shipping transit comes before warehouse processing; dropping off a parcel does not start the bank-posting period.
Furniture and Mattress Charges
Furniture returns may incur a 15% restocking fee, and delivery charges are nonrefundable.
Mattress reselection fees increase with time:
| Time After Delivery | Reselection Fee |
|---|---|
| First 3 months | 15% of original purchase price |
| 3–6 months | 20% |
| 6–9 months | 30% |
| 9–12 months | 50% |
Mattress reselection also involves a new delivery charge and a $110 pickup fee, except for a manufacturer’s defect. Original delivery fees are not refunded. Reselection is a replacement-selection program rather than an unrestricted money-back trial.
Third-Party Seller Returns and Exchanges
Look for “Sold and shipped by” on the listing or order. Most seller returns allow 30 days from receipt, but exceptions apply.
Initiate the return online and send it to the seller. The bHelpful desk can arrange shipment, but visiting a store does not produce an immediate seller refund. Pre-owned REBAG and myGemma online purchases have a 14-day delivery-based deadline.
Third-party merchandise is not eligible for direct exchanges. Seller refund estimates vary across Bloomingdale’s help pages, so use the order-specific instructions and allow for inspection after delivery.
Gift Returns, Gift Cards, and Rewards
Gift returns receive merchandise credit with the receipt or proof-of-purchase label. Registry purchase lists can also establish gift purchases.
Bloomingdale’s allows gift cards to be returned in store when their full value remains, with reimbursement to the buyer’s original payment method. Promotional gift-card payments are refunded to a mailed gift card. Returning a qualifying purchase can also reduce an associated promotional benefit.
Loyallist Rewards used on returned merchandise are reissued for use the next day; points earned on the returned purchase are removed.
Membership Benefits and Holiday Returns
Bloomingdale’s Loyallist benefits page advertises an unlimited return-window benefit on most saleable merchandise, while retaining departmental exceptions. Confirm that your membership tier and purchase qualify before relying on it.
A verified 2026 holiday extension was not established in the reviewed return guidance. Plan around the applicable standard or category deadline unless your purchase has an expressly stated extension.
Damaged Items, Late Returns, and Denials
For damaged furniture deliveries, Bloomingdale’s directs customers to 1-800-323-7857. For other damaged or incorrect orders, contact customer service with the order details and request appropriate instructions before shipping.
If a return is refused, ask which requirement caused the denial. Gather documentation and check the seller, category, deadline, and condition requirements. Do not assume merchandise credit automatically overrides an expired deadline. For a later product defect, check any applicable warranty separately; warranty coverage does not itself extend the retail return period.
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Frequently Asked Questions
How Many Days Do You Have to Return Most Purchases?
Usually 30 days from receipt, subject to product-specific rules and qualifying membership benefits.
Can Online Purchases Be Returned to an Outlet?
No. Bloomingdale’s Outlet locations cannot accept purchases from the main website or full-line stores.
Are All Discounted Items Final Sale?
Check the designation. “The Final Offer” items are nonreturnable, and CHANEL markdowns have a specific exclusion.
Can You Return a Used Item?
Ordinary returns require unused, unworn merchandise. Mattress reselection follows a separate program.
Does a Receiptless Return Guarantee the Original Price?
No. Without proof, merchandise credit can reflect the lowest selling price in the preceding 180 days.
Conclusion
The Bloomingdales return policy generally provides 30 days from receipt for eligible merchandise, but the item’s category, seller, and membership benefits can change the answer. Check these details before selecting a return method. Keep original tags and packaging, bring available purchase documentation, and retain tracking for mailed returns.
Designer goods and large home purchases deserve particular attention because shorter deadlines, designated return locations, or fees may apply. If anything is unclear, have customer service confirm the requirements for your specific order before the deadline.