The Lulus Return Policy allows eligible U.S. purchases to be returned within 30 days of delivery. Items must remain in new, original condition, with required tags and packaging intact. Final-sale products have separate restrictions, and customers covered by the High Volume Returns Policy face different fees and refund limitations.
The deadline requires action: your package must be postmarked, or your eligible Happy Returns drop-off completed, within the return window. Starting a request alone does not complete the return. Before sending anything back, check the item’s eligibility, the available return method, and your estimated refund. This guide covers the U.S. policy; international orders follow separate terms. lulus.com
Lulus Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard Return Window | 30 days from delivery |
| Deadline Requirement | Postmark the package or complete an eligible Happy Returns drop-off within the window |
| Item Condition | New, unworn, unwashed, unaltered, with required tags and original item packaging |
| Standard Return Fee | $6.95 per return shipment; applicable tax may apply |
| Refund Options | Original payment method or eligible online store credit |
| Processing Time | 10–14 business days after warehouse receipt |
| Exchanges | Eligible same-style size or color exchanges, subject to restrictions |
| Final Sale | No refunds or store credit; some items qualify for an exchange |
| Holiday Extension | No extended holiday return policy |
| High-Volume Returns | Separate fees and online-credit-only refunds apply |
These rules have item, payment, and account-specific limitations explained below. lulus.com
What Condition Must Returned Items Be In?
Lulus requires returned merchandise to remain new and in its original condition. Trying something on should not leave signs of wear.
| Product Type | Important Requirements |
|---|---|
| Clothing | Required tags and security ribbons or rivets intact; no washing, alterations, wear, stains, or odors |
| Sets | Return the complete set in the correct sizes as sold |
| Shoes | Include the original shoebox and protect it with separate outer shipping packaging |
| Beauty and Wellness | Unused, in original packaging, with seals unbroken |
| Handbags and Purses | Include the original dust bag when supplied |
| Accessories | Include original packaging and complete pairs or sets; check product-specific eligibility |
| Gift Cards | Cannot be returned or refunded |
Makeup, deodorant, perfume, dirt, scuffs, and other evidence of use can make an item ineligible. Opening a clothing delivery to assess fit is different from wearing the garment to an event. Opening a required beauty-product seal also affects eligibility. lulus.com
Sale, Clearance, and Final Sale Returns
Final-sale merchandise cannot be returned for a refund or online credit. Check the product designation and order confirmation rather than assuming every discounted item has identical terms.
A final-sale item may qualify for a one-time exchange for another size or color of the same item when its final paid price exceeds $20 after discounts and promotions. Availability and the eligibility shown in your confirmation email control whether an exchange is possible.
Final-sale items costing $20 or less cannot be returned or exchanged. If an eligible replacement is unavailable, that does not create a right to a refund.
Some eligible items display a “Resell on Poshmark” option in order history. Resale follows Poshmark’s terms and fees and does not change Lulus’ final-sale restrictions. lulus.com
How to Return an Item to Lulus
Start through the Lulus Return Portal.
- Sign into your account, or locate a guest order using its email address and order number.
- Select the merchandise you want to return.
- Review the available refund and return options.
- Follow the instructions for the selected method.
- Keep your handoff receipt and return confirmation.
Lulus tracks returned merchandise and provides arrival updates. Warehouse inspection determines whether the return qualifies for a refund. Lulus
Happy Returns Drop-Off
Eligible orders may receive a QR code for a participating Happy Returns Return Bar. Generate the code before visiting.
You do not need a shipping box or printed label, but required product packaging must still accompany the merchandise. Available Return Bars are limited to participating locations within 50 miles of the original delivery address.
Mail-In Returns
The portal supplies UPS or USPS labels where available. Use protective outer packaging, and never attach a shipping label directly to a shoebox or other product packaging.
Some locations, including Alaska and Hawaii, may have limited options. Lulus does not provide prepaid returns for U.S. Territories or APO/FPO addresses; follow its supplied address instructions and use an insured carrier when prepaid options are unavailable. lulus.com
Can You Return an Item Without a Receipt?
For an online purchase, order identification matters more than a paper receipt. Guest lookup requires the order email address and order number; account holders can access their purchase history.
Search your confirmation emails before contacting support about a missing order number. Do not send an unidentified package and assume it can be matched to your purchase. Lulus
Return Shipping Fees and Store Credit
The standard $6.95 fee applies per return shipment, including each label used or separate Happy Returns QR-code drop-off. Multiple return shipments can therefore create multiple fees. State tax may apply. lulus.com
Lulus also offers qualifying customers a bonus online credit equal to the return shipping fee when they choose online credit for their refund.
The dedicated credit terms require:
- A Lulus account.
- Online credit selected as the refund method.
- An eligible original payment method.
- No more than one return shipping fee credit per order.
Orders paid entirely with online credit or Klarna are excluded under those dedicated terms. For mixed-payment orders, confirm the credit shown in your return estimate before submitting.
This benefit provides shopping credit rather than a cash reimbursement of postage. Choose it only if you intend to shop with Lulus again. lulus.com
Refund Methods and Processing Times
Lulus states that warehouse processing takes 10–14 business days after the return arrives. Transit time comes first; the processing period does not begin when you generate a label.
| Payment Situation | Refund Treatment |
|---|---|
| Eligible standard purchase | Original payment method or online credit, as selected |
| Online credit plus another payment method | Online credit is refunded first when original-payment refund is selected |
| Klarna purchase | Refunded through the original Klarna payment method; online-credit refunds unavailable |
| Request to use another card | Refunds cannot be redirected to an alternate card |
Original shipping charges and return shipping fees are nonrefundable. Lulus emails confirmation when a refund is issued; issuance and payment-provider posting are separate stages. Review the portal’s estimated breakdown for your expected refund. lulus.com
Does Lulus Offer Exchanges?
Lulus offers no-cost exchanges for eligible U.S. orders for the same style in another size or color, subject to availability. The replacement must have an equal or lower price, and only one exchange per item is allowed.
Orders paid through Afterpay, Klarna, or entirely with online store credit are excluded.
Replacement items ship before the original is received. Lulus must receive either the original or replacement within 10 days after replacement delivery to avoid charging for the replacement.
Replacement merchandise has its own 10-day return window from delivery. Requesting an exchange does not extend the original item’s deadline. If returning both for a refund, each must meet its applicable window. lulus.com
Damaged, Incorrect, or Missing Items
Contact Customer Service within the 30-day return window and before initiating a return if the delivery contains damaged or incorrect merchandise, or something is missing.
Keep the order information and take clear photographs where relevant. Ask support for the appropriate instructions rather than treating a delivery problem as an ordinary change-of-mind return. lulus.com
Gift Returns and Holiday Purchases
Lulus does not offer a separate gift-return process. The original purchaser must assist with an eligible return or exchange.
Refunds remain associated with the original order. Online credit goes to the original order’s email address and account and cannot be transferred to the gift recipient. Online gift receipts are unavailable.
Lulus also states that it does not offer an extended holiday return policy. Buying a gift early does not extend its deadline. lulus.com
High Volume Returns Policy
Different terms apply to customers meeting either threshold:
| Review Period | Returned Merchandise Value | Required Return Rate |
|---|---|---|
| 12 months | $3,000 | 80% or more |
| 6 months | $1,500 | 80% or more |
The return rate is based on dollar value. Affected customers face an $8 return-label fee per label, a $3 restocking fee per item, and online-credit-only refunds. Applicable tax may be added.
These restrictions apply to returns after the return that triggers the threshold. Lulus also reserves restrictions for abusive or fraudulent patterns.
Customers planning multiple bridal-gown or bridal-party try-ons should contact Customer Care beforehand about the documented order exemption. lulus.com
Late Returns and Return Denials
Returns postmarked after the permitted window are not accepted. Other documented denial reasons include unacceptable condition, missing required packaging or tags, and ineligible final-sale merchandise.
Lulus warns that it may be unable to send an ineligible returned item back and does not guarantee compensation for it. If eligibility is uncertain, resolve the question before mailing.
If a return is refused:
- Ask which requirement caused the denial.
- Compare the explanation with your item designation and order details.
- Provide delivery records, handoff evidence, or photographs that address the issue.
- Request a review through Customer Service without assuming an exception is guaranteed. lulus.com
How to Contact Lulus About a Return
Use the Customer Service contact form or chat through the official Help Center. Published chat hours are Monday–Friday, 5 a.m.–5 p.m. Pacific Time.
Include your order number, the affected merchandise, and a clear description of the problem. Email inquiries can be submitted at any time; that does not mean an immediate response is guaranteed. FAQ for Buying Women’s Clothing
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Frequently Asked Questions
Does Creating a Return Request Meet the Deadline?
No. Complete the required shipment or eligible drop-off within the applicable window; keep evidence of the handoff. lulus.com
Can I Return a Dress After Wearing It to an Event?
No. Worn merchandise does not meet Lulus’ return-condition requirements. lulus.com
Can I Exchange a Final-Sale Item?
Possibly. Eligible items with a final paid price above $20 may qualify for one same-item size or color exchange. Check your confirmation email and available stock. lulus.com
Can a Gift Recipient Receive the Store Credit?
Credit remains with the original order’s account and email address. Lulus does not transfer it to the recipient. lulus.com
Will an Exchange Give My Original Item More Return Time?
No. Its original deadline remains in place, while the replacement has a separate 10-day window. lulus.com
Conclusion
The Lulus Return Policy requires attention to the item’s eligibility, condition, and deadline before you send it back. Preserve tags, security features, and product packaging while deciding whether to keep your purchase. Review the portal’s refund estimate, especially when choosing store credit or returning a mixed-payment order.
Final-sale purchases, exchanges, gifts, and high-volume return accounts require particular care. Keep the order confirmation and proof of handoff until the refund is resolved, and contact Customer Service before shipping if a requirement is unclear.