The Tillys return policy generally allows eligible returns within 30 days of the online order date or store purchase date. A receipt is required, and merchandise must retain its original condition, packaging, and attached tags. For online purchases, do not calculate your deadline from delivery.
This guide covers the United States policy. Your return route matters: eligible store returns are free, while creating a Tillys mail-return label costs $6.95. Certain sports equipment must go back by mail, and purchases through Amazon, TikTok, or Afterpay have specific refund restrictions. Holiday purchases also qualify for additional time under Tillys’ published seasonal rule.
Tillys Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard Deadline | 30 days from online order or store purchase |
| Proof Required | Receipt |
| Item Condition | Original condition and packaging; tags attached |
| Store Returns | Free for eligible merchandise |
| Tillys Return Label | $6.95, collected when created |
| Original Shipping | Nonrefundable |
| Online Exchanges | Return and reorder, or visit a store |
| Holiday Purchases | October–December purchases: 30 days or January 15 of the following year, whichever is later |
| APO/FPO Orders | Contact customer service to coordinate |
The current Returns & Exchanges page controls the label price; older Tillys help articles still display a different fee.
Understanding the Return Deadline and Item Condition
Use the date on your order confirmation or store receipt to plan your return. Shipping time uses part of an online order’s return period.
Before removing tags or discarding packaging, decide whether you intend to keep the item. Tillys requires original condition and packaging, including attached tickets and garment labels. For shoes, keep the shoebox clean: do not attach postage, shipping labels, or tape directly to it.
Opening a delivery carton does not establish eligibility for a used-item return. If you have worn, washed, altered, or damaged the merchandise, ask customer service about your particular situation before mailing it.
Exceptions and Non-Returnable Items
The current main policy identifies these as final sale:
- Jewelry.
- Underwear.
- Cosmetics.
- Candy.
- Clearance promotions identified by a red tag or red price.
- Donations.
Bikes, surfboards, paddleboards, snowboards, snowboard boots, and bindings require a mailed return. Stores cannot accept them. Tillys also directs customers to manufacturers for sunglasses and watch warranty assistance.
Check the item’s listing and receipt before treating a discount as an ordinary sale. A promotional price and a final-sale designation can have different consequences.
How to Return an Item to Tillys
Return a Store Purchase
Bring the eligible merchandise and receipt to a Tillys store. This is the documented return route for purchases made in a physical store; contact support before attempting to mail one.
Return an Online Order In Store
For an eligible online purchase, bring:
- The merchandise and original packaging.
- Your shipping receipt or shipping confirmation.
- The credit or debit card used for the purchase, where applicable.
Check the special payment rules below before traveling. Store pickup orders can also be refunded in store without an additional fee.
Return an Online Order by Mail
Start through Tillys’ online return process and follow the instructions for your selected items. Review the label charge before completing the request.
Pack shoes inside a separate shipping carton to protect their original box. Save your carrier receipt and tracking number until the refund is resolved.
Tillys’ label instructions support USPS handoff through a post office, postal carrier, suitable collection box, or scheduled carrier pickup. Customers arranging their own shipment must use prepaid shipping; Tillys recommends insurance and does not accept cash-on-delivery packages.
For large sports equipment, confirm shipping instructions and the applicable cost before purchasing postage.
Can You Return an Item Without a Receipt?
A receipt is required for both online and store returns. Tillys does not publish a general receiptless store-credit alternative.
If you lost an online receipt, contact customer service and request a replacement. Tillys says it can send another copy for an online purchase. Have your order number and purchase information ready to help identify the transaction.
For a gift, obtain available proof of purchase from the buyer and confirm the refund destination with support before returning it.
Refund Methods and Processing Times
Eligible mailed returns are processed after the returns department receives them. Refunds generally go to the original payment method, and Tillys instructs customers to allow one to two billing cycles for the credit to appear on their statement. That statement-posting allowance does not include the package’s journey back.
Purchases Paid With a Gift Card
Eligible merchandise bought with a gift card follows the regular return requirements. Its refund is issued as Tillys store credit in the form of a Tillys gift card, usable online or in stores.
Keep the original gift card until your order arrives and any return is settled. This merchandise-refund rule does not establish a right to return the gift card itself for cash.
Afterpay Purchases
Return an Afterpay order online for a refund through Afterpay. Tillys sends the refund to Afterpay and does not provide a cash refund.
The documented store option is an even exchange. Follow the Afterpay return route if you want the purchase refunded rather than exchanged.
Tillys Rewards Purchases
Returned merchandise causes earned points to be deducted. Rewards used on a returned purchase are not reissued, so consider the lost reward value when deciding whether to return and reorder.
Does Tillys Offer Exchanges?
Tillys does not process direct online exchanges. For an online purchase, return the unwanted item and place another order, or take eligible merchandise to a store for an exchange.
Check availability before making a separate purchase, and remember that the original transaction’s refund may still be pending.
Amazon and TikTok Purchase Returns
Your purchase platform affects how you receive your money back.
| Return Route | Published Outcome |
|---|---|
| Through Amazon or TikTok | Refund to the original payment method |
| At a Tillys store | Exchange or store credit; no refund |
Start with the relevant platform’s order record when seeking a refund. Do not assume a Tillys register can reverse an Amazon or TikTok payment.
Holiday Return Policy
Tillys publishes a standing holiday rule for purchases made October through December: the deadline is 30 days from purchase or January 15 of the following year, whichever is later.
Applied to the 2026 holiday season, that means January 15, 2027, or the ordinary 30-day deadline if it falls later. The extension adds time; check the other eligibility requirements before sending anything back.
Damaged Items, Late Returns, and Return Problems
For a damaged, defective, incomplete, or incorrect delivery, contact Tillys promptly before paying for a standard return label. Keep the packaging and take clear photographs of the item, shipping label, and problem. Ask support to confirm the appropriate return instructions and any charge.
If your deadline has passed, ask whether your particular product has manufacturer warranty coverage. A warranty claim is a separate process and does not automatically extend the store’s return period.
If a return is refused, request the specific reason and compare it with your receipt, item condition, purchase channel, and return date. For a missing refund, gather carrier tracking, proof of handoff, and any return confirmation before contacting support.
How to Contact Tillys About a Return
Call 866-484-5597, or use the chat and email options on Tillys’ Contact Us page.
The current contact page lists phone and chat availability as Monday through Saturday, 8 a.m.–5 p.m. PST, with Sunday closed. Keep your order number, receipt, and tracking details nearby.
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Frequently Asked Questions
Can I Return Worn Clothes to Tillys?
The published requirement is original condition with tags attached. Do not treat wearing an item as a trial period. Contact support if the problem concerns a defect discovered during use.
Can I Return Shoes Without Their Box?
Tillys requires original packaging. Keep the shoebox and protect it with an outer carton when mailing shoes.
Can Customer Service Replace My Lost Online Receipt?
Yes. Tillys says you can request another receipt for an online purchase.
Will a Gift-Card Purchase Be Refunded in Cash?
The published refund method for eligible merchandise paid for with a gift card is Tillys store credit, issued as a Tillys gift card.
Can I Get an Afterpay Refund at a Store?
Tillys documents an even exchange in store. Use the online return process for a refund through Afterpay.
Will I Get My Used Rewards Back After a Return?
No. Tillys says redeemed rewards are not reissued when the merchandise is returned. Earned points are also deducted for returned items.
Conclusion
For a smoother Tillys return, preserve the receipt, tags, packaging, and item condition while deciding whether to keep your purchase. Check your deadline against the order or purchase date, then choose the route that fits your item and payment method.
Before making a trip, confirm any sports-equipment or platform restrictions. Before mailing a package, review the label charge and keep proof of shipment. If your receipt is missing, the item arrived faulty, or the refund has not appeared, gather your purchase records and contact customer service for instructions specific to the transaction.