The Tory Burch Return Policy allows eligible U.S. returns and exchanges free of charge within 30 days of delivery. Items must remain new and unused, and exclusions apply. Before returning an online order to a store, check its value and how you paid: those details can affect the return route and refund destination. This guide covers U.S. purchases; orders shipped to Puerto Rico follow separate international return procedures.
Tory Burch Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard Online Window | 30 days after delivery |
| Eligible Merchandise | Full-price and regular sale items in original condition, with tags attached |
| U.S. Return Cost | Eligible returns and exchanges are free |
| Online Orders Returned In Store | Limited to $1,500 total per customer |
| Store Purchases | Must be returned at a physical store |
| Outlet Purchases | 30 days after purchase; clearance and select styles excluded |
| Refund Processing | Within 14 business days after return-receipt confirmation; account posting takes additional time |
These rules depend on purchase channel and eligibility.
What Condition Must Returned Items Be In?
Keep merchandise unused, in its original condition, with tags attached. Regular sale merchandise can qualify; a discount alone does not make an item final sale. Products designated final sale cannot be returned or exchanged. Check the product listing before removing tags or using the item.
For a fit check, handle shoes carefully and inspect bags before putting them into everyday use. Keep packaging together while deciding.
How to Return an Item to Tory Burch
Returning an Online Order by Mail
Use Tory Burch’s Start a Return or Exchange option:
- Initiate the return through Tory Burch Returns.
- Print the prepaid label, or take your return code to UPS for label printing.
- Pack the items belonging to that return together.
- Include the printed return packing slip if you printed the label.
- Keep separate returns in separate boxes.
Save the UPS handoff receipt and tracking information until your refund is resolved.
Returning an Online Order In Store
Bring the order confirmation email or order number. The in-store limit for online returns is $1,500 per customer; returns exceeding it must go through Tory Burch Returns. Purchases originally made in a store must return through a physical location.
Refund Methods and Processing Times
The payment method and return channel matter:
| Payment Method | Online Return | Refund Processed In Store |
|---|---|---|
| PayPal | PayPal account | Tory Burch gift card |
| Afterpay | Afterpay account | Tory Burch gift card |
| Klarna | Klarna account | Tory Burch gift card |
For these payment methods, store staff can help ship the return to the distribution center if you want a refund to the original payment method.
For other eligible refunds, Tory Burch specifies original payment or an eGift card. Gift-card-funded purchases are refunded by emailed eGift card. Processing is within 14 business days after the receipt-confirmation email; Tory Burch advises allowing one to two billing cycles for account credit.
Shipping transit, retailer processing and account posting are separate stages. Keep the confirmation email so you know when the processing period began.
Exceptions, Outlet Purchases and Other Retailers
Gift cards and customized products are non-returnable. Worn, washed or altered merchandise is ineligible. Outlet clearance and select styles are excluded from the outlet window. Purchases from department stores or other sellers must return to that seller.
Keep the original receipt for a store purchase. For a missing receipt or an unidentified gift order, ask Client Services what purchase information they can use before visiting or shipping anything.
Damaged Items and Quality Issues
Tory Burch specifies replacement or full refund at its expense for shipping errors, damaged items or defects within 30 days of purchase. This deadline uses purchase date, unlike the standard delivery-based window. Its separate Quality & Care Program offers assistance for qualifying quality issues within one year of purchase, excluding normal wear. Assistance is not an automatic refund.
Photograph the problem and retain the packaging before contacting support.
Holiday Return Policy
The current holiday notice allows gifts purchased in November 2026 to be returned or exchanged through January 7, 2027. Do not assume the extension includes purchases outside the stated period.
How to Contact Tory Burch About a Return
Client Services offers phone, text and live chat support daily, 8 a.m.–11 p.m. Eastern Time:
- Phone: (866) 480-8679
- Text: (201) 231-8679
Have your purchase details and any return tracking ready.
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Frequently Asked Questions
Can I Return Sale Handbags?
Eligible regular sale handbags have a 30-day delivery-based window. They must remain unused with tags attached; final-sale bags are excluded.
Can I Return Shoes After Wearing Them?
Eligible shoe returns require unworn condition and attached tags. Inspect fit before wearing shoes outside.
Are Exchanges Available?
Yes. Start an eligible exchange through Tory Burch Returns and follow its shipping instructions.
Does Opening the Package Prevent a Clothing Return?
Clothing eligibility depends on remaining unworn, tagged and in original condition. Opening the delivery package does not replace those requirements.
Are Original Delivery Charges Refunded?
Do not equate prepaid return shipping with reimbursement of delivery charges. Confirm any paid delivery charge with support. Tory Burch expressly makes shipping nonrefundable when an order is refused at delivery.
What Should I Do If My Return Is Denied?
Ask which condition caused the refusal. Gather the receipt, product listing, delivery record and photographs, then request clarification from Client Services. For a quality problem, explain the defect separately from a change-of-mind return.
Conclusion
Prepare your return while the item is still unused and keep its tags, purchase details and packaging together. Choose the return channel carefully, particularly for higher-value online orders or purchases paid through a payment service. Before handing over the parcel, check that the items match the return authorization and save proof of shipment. If the purchase involves outlet restrictions, missing documentation or a defect, resolve those details with Client Services first. Keep your tracking and confirmation emails until the refund reaches the expected destination.