The Figs Return Policy allows eligible items to be returned for a refund within 30 days of purchase. U.S. customers have up to 60 days from purchase to exchange eligible merchandise or return it for store credit. Items must be unworn, unwashed, and have their tags attached.
The difference between those deadlines matters: a 60-day exchange or store credit option does not extend the standard refund window. Embroidered merchandise, custom-made products, and items marked Final Sale have additional restrictions.
This guide covers U.S. FIGS returns, with practical instructions for starting a return, choosing a drop-off method, recovering an order number, and understanding refund delays. FIGS TEAMS group orders have separate rules, explained below.
FIGS Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard Refund Window | Within 30 days of purchase |
| U.S. Exchange Window | Up to 60 days from purchase for eligible items |
| U.S. Store Credit Window | Up to 60 days from purchase |
| Required Condition | Unworn, unwashed, with tags attached |
| Return Identification | Order number and shipping ZIP code |
| U.S. Return Methods | Prepaid FedEx shipping or Happy Returns, as offered through the portal |
| Happy Returns Limit | Eight items or fewer |
| U.S. Return Shipping | Free through the provided return methods |
| Original Shipping Charges | Not refunded |
| Exchange Restrictions | Eligible Core Styles and Core Colors of equal value |
| Main Exclusions | Embroidered, custom-made, Final Sale, and specifically non-returnable products |
| Gift Cards | Final sale; cash redemption only where required by applicable law |
Understanding the FIGS Return Windows
FIGS uses different deadlines depending on the outcome you select.
| Return Outcome | Standard U.S. Deadline | Important Limitation |
|---|---|---|
| Refund | Within 30 days of purchase | Item must qualify for return |
| Store Credit | Up to 60 days from purchase | Does not extend eligibility for a payment refund |
| Exchange | Up to 60 days from purchase | Available exchange products must meet FIGS’ style, color, and equal-value requirements |
The clock starts on the purchase date, not the delivery date. Check your order confirmation before calculating your deadline.
For example, an eligible item outside the 30-day refund period may still qualify for store credit or an exchange within 60 days. It must still meet the condition requirements and cannot fall into an excluded category.
What Condition Must Returned Items Be In?
Returned clothing must be unworn, unwashed, and have its tags attached. FIGS reserves the right to refuse worn or damaged merchandise.
Before deciding to keep your scrubs:
- Leave the tags attached.
- Avoid washing them.
- Keep them in the condition received.
- Check the fit before wearing them for work.
Opening a shipping package does not itself establish that an item is ineligible. The condition of the merchandise and any product-specific restrictions determine eligibility. Wearing scrubs for a shift or washing them falls outside the standard return conditions.
Exceptions and Non-Returnable Items
Some purchases cannot be returned even when they are unused and within the normal deadline.
Embroidered and Custom-Made Products
Embroidered FIGS are final sale and cannot be returned for a refund or exchange. Custom-made products are also excluded.
Check the size, color, selected garment, and embroidery details carefully before ordering. Personalization removes the standard option to return an otherwise eligible garment.
Final Sale Merchandise
FIGS states that once a Final Sale item ships, it cannot be returned, refunded, or exchanged.
Final Sale notices appear during ordering, including near the price, beneath the item name in the cart, and in the confirmation email. Review those notices before completing checkout.
Products With Individual Restrictions
An item described as non-returnable is excluded from the standard policy. Read the product description rather than assuming every accessory or collaboration product follows the same rules as regular scrubs.
Commercial and Promotional Purchases
Products purchased for photo shoots, video production, advertisements, social media content, or other commercial or promotional purposes fall under FIGS’ “Stylist Pull” restriction.
Those purchases are final sale regardless of their condition or attached tags. FIGS determines whether a purchase falls into this category.
How to Return an Item to FIGS
Start through FIGS’ official Returns and Exchanges page.
- Find your order number and the shipping ZIP code used for the order.
- Enter those details in the returns portal.
- Select the merchandise you want to send back.
- Choose an available refund, store credit, or exchange option.
- Select the return method offered for your request.
- Follow the generated instructions and keep your handoff confirmation.
Returning Through Happy Returns
For eligible U.S. returns of eight items or fewer, FIGS documents a Happy Returns option.
Take your qualifying merchandise and the generated QR code to a participating Happy Returns Return Bar. A shipping box or bag is not required. Processing begins when the QR code is scanned; that scan does not mean a bank refund will appear immediately.
Use the options actually displayed for your order in the portal.
Returning Through FedEx
Choose Box & Ship when offered to receive a downloadable, prepaid FedEx label.
Pack the selected merchandise securely, attach the label, and drop the package at a FedEx location. FIGS suggests using its resealable packaging. Keep the drop-off receipt and tracking details until the return is resolved.
Can You Combine Separate Returns?
Do not combine separate return requests in one box.
FIGS explains that each label is encoded for a particular order. If multiple returns are placed in one package, only the transaction associated with the scanned label will be processed. Attaching multiple labels does not solve this problem.
Can You Return FIGS Without a Receipt?
A missing paper receipt does not necessarily prevent an online return. The standard portal uses your order number and shipping ZIP code.
Your order number may be available in:
- The order confirmation email.
- Shipping or delivery confirmation emails.
- The packing insert.
- Your FIGS account order history.
Check spam, junk, and promotions folders if the emails are missing.
For a gift, customer support may help locate the order using information about the purchaser and the items received. FIGS does not describe a general receiptless return program that guarantees store credit without identifying the purchase.
Online Returns and Physical Store Questions
For online purchases, FIGS publishes instructions for portal-based FedEx and Happy Returns returns.
A Happy Returns Return Bar is a designated drop-off service. Its availability does not automatically establish that a FIGS Community Hub accepts the same return.
Before visiting a FIGS store with an online order—or mailing a store purchase—confirm the appropriate process with FIGS. Have the receipt or order details ready so support can identify the purchase channel.
Return Shipping Fees and Original Delivery Charges
Eligible U.S. returns are free through FIGS’ provided return methods. Use the prepaid label or QR code generated for your request.
Original delivery charges are separate. FIGS states that shipping fees paid to deliver the original order are not included in the refund.
That means paying for delivery does not make that charge refundable simply because you later return all the merchandise.
Refund Methods and Processing Times
FIGS issues refunds after receiving returned items and sends a notification when a refund, store credit, or exchange order is processed.
Its published timing guidance is not fully uniform:
| Official Guidance | Stated Timing |
|---|---|
| Refund timing FAQ | Generally 7–10 business days from sending the return, with some banks taking up to five additional days |
| Main returns page | Credit card refunds may take up to 10 business days for the bank to complete after issuance |
| Missing-refund troubleshooting FAQ | Posting can sometimes take approximately 10–15 business days after the refund confirmation email |
These describe different stages and circumstances. Do not treat them as consecutive periods to add together or as a guaranteed arrival date. Keep your return tracking and refund confirmation so support can investigate a delay.
Gift Card Payments
If you paid with a FIGS gift card, FIGS says the refund goes back to that gift card. Contact support if you need the code resent.
Installment Payments
For installment purchases, a refund may offset an outstanding installment balance. Check the payment provider’s account rather than looking only for a new bank deposit.
A Refund That Does Not Appear
Check the statement around the original purchase date. FIGS notes that a refund may adjust or remove the original charge instead of appearing as a separate transaction.
If the funds remain missing beyond the applicable guidance, contact FIGS with the order number, refund confirmation, and return tracking.
Does FIGS Offer Exchanges?
Yes. Eligible U.S. purchases can be exchanged within 60 days from purchase.
The exchange selection is restricted to qualifying Core Styles and Core Colors of equal value. A Limited Edition style or color can only be exchanged into an eligible Core Style or Core Color of equal value.
Creating an exchange request does not immediately initiate the replacement order. FIGS states that exchanges begin when the return label is scanned, so send the merchandise back promptly.
Exchanging Discounted Items
FIGS allows qualifying even exchanges for discounted Core Styles and Core Colors. Its exchange guidance says a promotion code used on the original order carries over to the exchange.
A discount alone does not make an item Final Sale. Check its actual sale designation and the options shown in the portal.
Gift Returns and Gift Cards
U.S. gift recipients can use FIGS’ Gift Returns Portal without sending return labels and confirmation emails to the purchaser.
You need the order number and shipping ZIP code. Enter your own email and shipping address so return communications go to you.
The gift-return help article does not establish a universal cash-refund entitlement for recipients. Review the resolution offered in the gift portal before submitting the request.
Gift cards themselves are final sale and cannot ordinarily be returned, exchanged, or refunded. FIGS allows cash redemption where applicable law requires it.
Damaged, Defective, or Incorrect Items
For a manufacturing defect, FIGS publishes a guarantee offering a refund or exchange and prepaid return shipping, subject to its stated conditions.
The published guarantee requires a return within 30 days of purchase, with merchandise new, unworn, and tagged, in the state received. It also repeats the exclusion for embroidered items.
This should not be read as an unlimited warranty covering scrubs after months of use.
If an item arrives damaged, incorrect, or with an embroidery problem, contact FIGS before submitting an ordinary fit-related return. Explain the issue and retain the packaging and order details. Clear photographs can help support assess the problem, but do not assume a specific replacement or exception has been approved.
FIGS TEAMS Group Order Returns
TEAMS group orders have a separate policy. Eligible group-order items can be returned for a refund or exchanged within 60 days of purchase. Store credit is not currently available for these group orders.
Exchanges are limited to the same item in another size or color. To obtain a different product, return the eligible item for a refund and place a new order.
| TEAMS Order Type | Return Process |
|---|---|
| Group order containing 200 items or fewer | Use the Group Returns Portal with the group order number and shipping ZIP code |
| Group order containing more than 200 items | Contact a FIGS TEAMS Customer Experience Associate |
| Individual TEAMS order placed through the regular website | Use the standard returns portal and individual-order rules |
The TEAMS policy identifies masks and embroidered items as final sale and excludes returns of worn or damaged merchandise.
Do not apply the group-order 60-day refund window to an ordinary individual purchase.
Holiday Purchases and Late Returns
Do not assume a holiday purchase automatically receives extra time. Check the terms supplied with your order for any expressly announced extension.
Under the standard U.S. policy, an eligible item past the 30-day refund deadline may still qualify for an exchange or store credit within 60 days. After the applicable deadline, the published policy does not promise a further extension.
Contact support if you believe the purchase date, order status, or eligibility shown in the portal is incorrect.
What to Do If Your Return Is Denied
First, identify the specific reason. Documented restrictions include expired deadlines, worn or washed merchandise, missing tags, embroidery, customization, Final Sale status, and other non-returnable designations.
Then:
- Compare the reason with your order confirmation and product details.
- Confirm you selected the correct order and return outcome.
- Gather any evidence of an incorrect eligibility decision.
- Contact FIGS for a review.
For assistance, use the official Help Center contact form or call or text 424-500-8209. Have your order number and a concise description of the problem ready.
Tips for a Smoother Return
- Check the purchase date early. Delivery does not restart the standard return clock.
- Keep tags attached until you decide. Washing or wearing the garment can make it ineligible.
- Choose the intended outcome carefully. Refunds have a shorter window than U.S. exchanges and store credit.
- Send separate returns separately. Use the correct label for each request.
- Keep proof of handoff. Save the FedEx receipt or Happy Returns confirmation.
- Check Final Sale status before ordering. Unused condition does not override that designation.
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Frequently Asked Questions
Does FIGS Have a 30-Day or 60-Day Return Policy?
Both deadlines apply to different outcomes. Standard refunds are available within 30 days of purchase. Eligible U.S. exchanges and store credit returns are available for up to 60 days.
Can I Return FIGS After Washing Them?
Washed items do not meet the standard return requirements. FIGS requires merchandise to be unworn, unwashed, and tagged.
Are FIGS Returns Free in the United States?
Yes, eligible U.S. returns are free using the provided return methods. Original shipping charges are not refunded.
Can I Return Embroidered FIGS If the Size Is Wrong?
Embroidered products are final sale and cannot be returned or exchanged under the standard policy. Check sizing before adding personalization.
Can I Exchange a Limited Edition Color for Another Limited Edition Color?
FIGS’ published exchange policy limits exchanges to eligible Core Styles and Core Colors of equal value. It does not promise exchanges into another Limited Edition option.
Can I Return Sale Items?
A reduced price alone does not establish that an item is non-returnable. Check for a Final Sale designation and other product restrictions. Qualifying discounted items can remain eligible.
Do I Need a Box for Happy Returns?
No shipping box or bag is required for eligible Happy Returns drop-offs. Bring your qualifying items and QR code. This option is documented for eight items or fewer.
Can I Put Two FIGS Returns in the Same Package?
No. FIGS instructs customers to package separate returns separately because each label is associated with a particular transaction.
Conclusion
The Figs Return Policy gives standard U.S. customers 30 days from purchase for refunds and up to 60 days for eligible exchanges or store credit. Keep merchandise unworn, unwashed, and tagged, and check for embroidery, customization, or Final Sale restrictions before starting.
Use your order number and shipping ZIP code to access the return portal, then follow the instructions for the method offered. Send separate returns in separate packages and retain confirmation until the refund or exchange is complete. For a defect, gift, store purchase, or TEAMS group order, confirm the applicable process before sending anything back.