The Kendra Scott Return Policy generally allows eligible returns within 30 days, but your purchase channel determines how you receive your money back. For standard online purchases, the deadline starts when you receive the item, and an original-payment refund normally requires a mailed return. Standard store purchases have a 30-day window from purchase, with a valid receipt required. Items must remain unworn and unused, with their original packaging and tags.
This guide covers U.S. purchases. Before returning anything, check for final-sale restrictions, category-specific conditions and the current holiday extension. A store visit, mailed return and gift exchange can produce different outcomes.
Kendra Scott Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard Online Window | 30 days from receipt |
| Standard Store Window | 30 days from purchase |
| Required Condition | Unworn, unused, original packaging and tags |
| Standard Online Refund | Return by mail for refund to original payment |
| Online Purchase Returned In Store | Normally exchange or store credit |
| Eligible U.S. Mail Returns | Prepaid return shipping provided |
| Store Purchase Proof | Valid receipt |
| Holiday Extension | Eligible November 1, 2026–January 1, 2027 purchases: January 31, 2027 deadline |
| Key Exclusions | Customized products, Birthday Discount purchases and final-sale merchandise |
Category restrictions still apply. The holiday policy also changes the usual treatment of eligible online purchases returned to stores.
Understanding Online and In-Store Returns
For an ordinary online purchase—including an order collected in store—choose mail if you want an original-payment refund. For an ordinary retail-store purchase, bring the eligible item and receipt to a Kendra Scott store.
Buying from an authorized retail partner creates a separate situation: returns and exchanges must go through the seller where you purchased the merchandise, under that seller’s policy.
Product-Specific Return Conditions
Some categories have restricted refund options even when they meet the standard deadline.
| Category | Important Condition |
|---|---|
| Fragrance | Must be unopened in original packaging; store purchases qualify for exchange or credit only |
| Eligible Hats and Boots | Store returns require a participating Yellow Rose location; store purchases qualify for exchange or credit only |
| Wrangler x Yellow Rose Apparel | Store purchases qualify for exchange or credit at participating locations |
| Watches and Watch Bands | Include every watch component, including links removed during sizing |
Eligible online fragrance, hats, boots and Wrangler apparel can qualify for mailed refunds within 30 days of receipt. Preserve the original fragrance shipping container for a return.
Exceptions and Non-Returnable Items
Kendra Scott identifies the following as final sale or otherwise ineligible for ordinary returns and exchanges:
- Engraved merchandise and custom Color Bar pieces.
- Permanent jewelry.
- Birthday Discount purchases.
- Gift cards and Kendra Scott branded merchandise.
- Customized hats, hat accessories and blankets.
- Curated items.
- Clearance, permanently marked-down and expressly final-sale merchandise.
A temporary promotional offer should not automatically be treated as permanent clearance. Check the item’s sale designation and promotion terms. Coupon codes are single-use and are not restored after a return or exchange.
Can You Return Opened or Used Items?
Used or worn merchandise does not meet the ordinary eligibility requirements. Opening a jewelry package is different from wearing its contents, but retain the original packaging and tags.
Fragrance has a stricter unopened requirement. If a fragrance causes a reaction, contact Customer Care rather than assuming an opened bottle qualifies for a routine refund.
How to Return an Item to Kendra Scott
Returning an Online Order by Mail
Use the official Kendra Scott Returns Portal:
- Enter your name, address, contact details and order ID.
- Generate the prepaid USPS return label.
- Print the label and attach it to your package.
- Include a copy of your shipping invoice or the return form.
- Drop the parcel at a USPS location.
Save the label, tracking number and handoff receipt. These help establish when you shipped the parcel and when it reached the returns facility. Creating a label alone does not demonstrate that you sent the merchandise.
Returning Merchandise In Store
Bring your receipt, packaging, tags and complete item. Before traveling, check that the location handles your category—particularly Yellow Rose merchandise.
Explain how you purchased the item and which outcome you want: refund, exchange or credit. This helps avoid discovering at the counter that your chosen return channel offers a different result.
Can You Return an Item Without a Receipt?
Kendra Scott requires a valid receipt for standard store returns. Its published policy does not establish a guaranteed receiptless-return allowance or automatic merchandise-credit entitlement.
For online returns, the portal uses your order ID and asks you to include an invoice or return form. If you cannot locate purchase information, contact Customer Service before shipping or visiting a store. For a gift exchange, the retailer specifically directs recipients to Customer Service to review their options.
Return Shipping Fees and Refund Timing
Eligible U.S. online returns receive prepaid return shipping. Original shipping charges are nonrefundable, and shipping charges can apply to a replacement order.
Published processing estimates differ: the Shipping & Returns page states up to five business days after receipt, while the Returns Portal and FAQ state up to 15 business days. The FAQ also allows up to five additional business days for a refund to appear through your financial institution. These estimates exclude return transit time; ask support which applies if timing matters.
Does Kendra Scott Offer Exchanges?
Eligible merchandise can be exchanged in store, subject to category and location restrictions. For an online exchange handled remotely, the published process is to return the original item and place a new order.
Check replacement availability before sending anything. Keep the return and new-order records separately so you can follow each transaction.
Holiday Return Policy for 2026–2027
Eligible, unworn and unused purchases made November 1, 2026, through January 1, 2027, with a valid receipt, can be returned to a Kendra Scott retail location through January 31, 2027, for refund, store credit or exchange.
The holiday statement expressly includes online purchases. Eligible online merchandise can also be mailed to the distribution center in original packaging with tags for a full refund. Final-sale exclusions remain applicable.
Damaged Items, Late Returns and Repair Options
Report shipping, handling or delivery problems within 30 days from purchase—a different starting point from the ordinary online return window. Photograph the item and packaging, and ask support for instructions when merchandise arrives damaged or incorrect.
A repair policy may help after the return deadline:
- Fine Jewelry: Direct Kendra Scott purchases may qualify for a one-time complimentary repair within one year for defects in materials or workmanship during normal wear. Proof is required; eligibility is evaluated.
- Watches: A two-year limited warranty covers specified manufacturing defects, including movement, hands and dial. Exclusions apply, including ordinary wear, batteries and certain exterior components.
Repair coverage does not create an extended change-of-mind refund period.
What to Do If Your Return Is Denied
Ask which condition caused the refusal. Compare that reason with your receipt, product designation, purchase channel and applicable holiday terms.
For further help, call 866-677-7023 or use official customer-service chat. Published hours are Monday–Friday, 8 a.m.–5 p.m. Central Time, and Saturday–Sunday, noon–5 p.m. Central Time. Have your order ID and any tracking evidence ready.
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Frequently Asked Questions
Can I Return an Online Purchase In Store?
Usually for exchange or store credit. Eligible purchases covered by the current holiday policy have broader store-return options.
Are Birthday Discount Purchases Returnable?
No. They are listed as final sale.
Can I Return Earrings After Wearing Them?
Worn earrings do not satisfy the unworn condition for ordinary returns.
Can I Return a Gift Card?
Gift cards are not returnable or redeemable for cash except where required by law.
What Should I Include With a Watch Return?
Include the original packaging, tags and all parts, especially any bracelet links removed during sizing.
What If USPS Shows Delivery but My Refund Is Missing?
Keep the delivery record and contact support with your order ID. Processing starts after arrival, and bank posting can take additional time.
Conclusion
The most useful first step under the Kendra Scott Return Policy is identifying where you bought the item and which return outcome you need. Check eligibility before choosing mail or a store visit, especially for customized merchandise, fragrance and Yellow Rose products. Keep your receipt, packaging, tags and any watch components together. For holiday purchases, compare your purchase date with the announced extension. If you mail a return, retain tracking until the refund appears; if there is a defect or disputed refusal, gather the purchase record and contact Customer Service.